Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hey again my dudes, I feel like I've heard somewhere that participating in this forum can net you reward points. Is it for getting a comment marked as a solution? Is there a link someone could provide to give me some direction with this? Many thanks!
Could Management look into the possibility of offering an account that offers texting only i.e. no voice communication and no data, just text? It would be mostly for use by kids and the elderly
The old loyalty plan was better, does changing plans automatically opt you into the new point system? Last topic was from 2022, has anything changed since then?
I need help urgently, ALL my callers can’t reach my line 95% of the time. Most people prefer to call me on WhatsApp instead of calling my Public Mobile line. This has been my experience from day one. I keep missing important official call. The worst...
Hi there !I purchase a 300min international add on as I am traveling in France and it is not working.I need to access my voice mail and receive and calls Canada. Can anyone tell me if i am doing something wrong?Obviously I restarted my phone multiple...
In $15 plan, it includes 100 minutes of Canada-wide callings. Does it calculated on the outgoing calling or calculated on the outgoing and incoming callings?
hi there,Does anyone know how to setup an auto forward any text message which is sent to my Public Mobile number to my another phone number? or email. I will travel to Dominican , but Public mobile doesn't have Roaming service . Just wondering, can ...
I am heading to morocco tomorrow and wondered if i could purchase international data? All i see available is CDN or US. I dont need minutes but would rather just data or a bundle with data and minutes for travelling abroad. Can someone help!?
Dear Team,My parents switched emails and can not get their account verified to update payment options. They rarely login to update their settings. Do I have to cancel their account and get a new number? What are my options?
Hi, when I used Koodo, I would see a red dot with the phone icon. If I listened to the new voicemail, the dot would disappear. now with PM, after I listen, the dot remains. How can I have that go away so I know whether there’s a “not yet listened to”...
I like PM especially due to the price. My kids all have PM plans.I would like to help my elderly mom port her Shaw landline to a PM mobile plan. I have looked at the articles about this. (https://www.publicmobile.ca/en/bc/get-help/articles/choose-you...
New customer. Ported number from lucky mobile. Phone says the ported number and I can make calls with the ported number. I can't receive calls; straight to vm. Can't send /receive sms however I can send them to myself. @admin @ admin2 @ Admin1 edi...
iam having trouble signing into my account to change my cell plan as I can’t remember my 4 digit pin I used when I first joined public mobile 2years ago I need Help
Hello, I got a call from my friend who is in Korea and was calling him for more than 1 hour Does public mobile charge me an extra fee for that?Thank you.
I have been a PM customer for years with no problems. I am unable to receive calls lately because incoming calls go directly to voice mail. Any ideas what the problem is?
I have been using public mobile since 4 years. But since last few months, i am facing so many issues with public mobile. Every time when someone calls me, it goes to voicemail. I contacted public mobile several times, but it’s not resolved. Please ge...
Hello, I transferred both my daughters cell service providers from Freedom to Public Mobile yesterday afternoon. My wife and I also transferred from Freedom to Public Mobile about a month earlier with no issues. We love it...no spinning texts when tr...
I am in Canada and my spouse is in the USA with a US phone number. I had USA long distance as a promo and when the 400 US minutes ran out I paid the $15 for 1000 US long distance minutes. Since Feb 22, 2023 I have used 30 minutes of the 1000. But...
Hi there,I am not able to log in in my account.I followed the instruction on how to reset but the message was "there was a problem resetting your account, please try again."Please help me to log in. Thank you
