Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Bought a new phone and it requires a Nano Sim Card, no public mobile kiosk in Prince George and not offered online..
I paid on my account through Xoom/PayPal on Aug 16 but they sent the money to Telus. How do I get in credited to Public Mobile?
It's going on 3 months since I ordered and paid for a sim card. When exactly am I supposed to receive it
Hi all, I switched to PM 2 months ago, and I seem to notice the incoming calls I miss do not show in my history or as notifications. My phone is always on silent or vibration mode, so I do miss calls pretty often, but I used to be abke to see who cal...
Hi,I transferred my phone to public mobile 24 hours ago and I’m still not receiving any calls nor any text messages. I’m wondering what I should do because I turned off airplane mode and made sure I’m not on do not disturb.Thank you!
Hello, when I signed up I received a 5GM monthly bonus data, Since the recent upgrade I can not find this and the other bonus data that I signed up for over the years. Can this bonus data be reinstated. Thanks Elvis 778-xxx-yyyy Phone number edited ...
Does anyone know how to obtain a replacement Public SIM card? I went to a couple of retailers who used to sell them (London Drugs and Wal Mart) and neither of them have the cards anymore. I also don't see anywhere in my account to order a replaceme...
My payments history shows I switched to the 10GB plan 3 days ago, but my plans page shows my current plan as the 1GB plan. My usage is also showing I have only 1GB to use...what's happening?
How come i cant create an account without putting in credit card information?? I don't have a credit card.. i have a top up card in my hand, and a new sim card in my phone .. Also there's no place to type in top up card pin # anywhere.. SO FRUSTRATED...
4G speeds! Pretty good for Public Mobile customers! $55 20 GB. Advertised as a student plan but is open to everyone. Tempted!
Hi,I've recently change my credit card number, and forgot to update my payment details. My account is currently suspended, but when I go to update the details in my account I just get an error that states: "Oops! Looks like a error occurred, please t...
Hi, I'm trying to activate a new SIM card and neither of my credit cards will work. I don't live in an apartment. Can't do it!
Hi there, My account is locked. I waited more than 3hrs to reset password but does not work.Email is correct and you guys send me a codes but I could not access it to make my payment.email xxxxx@xxxxxxxx. Please send me a link to reset password so I ...
Hello, I’m new in the online community, I’ve got some puzzling questions recently. My mom and I had both set up the auto payment after registered, but only I’ve got 2-dollar reduced and my mom haven’t. And I used to refer someone I know to Public Mob...
I would like to change the email associated with this account
Hello, I have two accounts in PM, mine and my kid. I got an Email from PM as below, .“Refer-a-friend so you and your friend can save $25. For a limited time, we will give you and your friend a $5 credit every 30 days for up to five months as long as...
I have the $15 plan and was wondering if I can text to the United states on that plan without extra cost? Also what about if someone from the US texts me is there an extra charge?
hello. I tried to reset my password, all seemed good. went to login, didn't recognize new password. maxxed out login attempts. Please help. Thanks.
I have not been able to send or receive calls on my phone (Pixel 6) for several months now, though text and data work normally. Text - works normallyData - works normallyOutgoing calls - does nothing, the phone hangs up without ringing after about 30...
i cannot send text messages as it says sim card is locked and looking for 4 digit number which i dont know
Hi,I can't get in to my account, I have tried re-setting my password but it still won't let me in. What can I try?
Hi. I can't call US, although my plan says I can. Says call cannot be completed. Then when I try to create a ticket, asks login info, i put it in and never accepts it. I also don't get any reset password. but click signin above and i login. So frus...
I have 1 GB of data monthly and when I look at my history it shows a lot of my data is being used in the middle of the night when I'm not using my phone. How do I stop this from happening??
My account is suspended and I cannot activate it because I forgot my 4 digit pin.
starting from this Monday and Tuesday , I received calls from italkbb (my old company )for the old phone number transferring process(public company’s applying and italkbb’s agreement), but this morning they told me that public company canceled the t...
I switched from Chatr to PM and it never transferred correctly, now I can only receive calls from people who are Telus customers, but not Bell or Rogers. Who do I talk to?
I had my phone number transferred from my old provider to here with a new device (I brought this on my own) to public mobile, and I got a confirmation text on the old device that it was complete, but my new device isn't working and the old one is dis...
Hello, I’ve activated my sim and got a number. How do i register for an online account. Thanks in advance.
I'm moving from Petro- canada Mobility. I'm trying to keep my old number. I've already activated my account..I'm try to change it under my account profile before the 1 hour limit..Petro Canada is not listed But it won't allow me to put in my IMEI num...
I signed up for the $25 plan which says it includes 1 GB of data. When I received my confirmation email it said the plan only includes 500 MB of data. How much data does my plan actually have?
