Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How to port out number without the sim card (lost)

Trying to park my son's number but can't find his sim card. Is there a way to approve the move besides the SMS message they send you?

Data

I have data available but launching my data connection I cannot get internet access

Resolved! Change email

How do I change my email on account

Resolved! When does my US add on start?

I am looking at purchasing the data/test/talk plan for the USA. Does it activate at time of purchase or can I buy it now and then it will last from 15 days when I enter the USA? Also - any comments on reception quality in Orlando?TIA

Text history not accurate

Hi, can anyone tell me why under my detailed usage the texts all show as outgoing to 474663? It does not show any incoming, and no other numbers. Even with iMessage logged out.

Missing envelope icon. No way to check messages.

I submitted a ticket to sort out why I did not receive a refer-a-friend payment, for the past 2 months. And there is no way for me to check my messages, as my account does not have a Community Inbox "envelope icon". I have a Francais bubble, a bell i...

Resolved! US LONG DISTANCE CALL

I started using your communication network or Public Mobile in September,2022, based on the recommendation of my brother, and he told me that after three months which was December last year, i will be able to call America freely where most of my fam...

Resolved! Inquire account number

Hi my wife account number under my name now she need account number to transfer plane can you help me to get account number

Duplicate data counts?

I just looked at my data history and see what seem to be duplicate data counts for one day, January 27th. Has anyone else experienced this recently? And how/when does Public post data amounts to my account? I seem to get normally two a day sometimes ...

Resolved! My sim card order Not delivered yet

Hi,I ordered a sim card 14 days ago, and it is not delivered yet. Any idea or solution to track my order?

Best service

As a family we have 4 lines with Public, when I signed up, I knew there were no, live cs agents, We have had no problems at all, in 3 years, I believe they offer a great service, on the Telus network, for awesome prices.

Resolved! i have never had a sim card that worked

why am i still being charged $28.00 on my m/c

SIM card set up

trying to enter existing phone number when setting up my SIM card. it is telling me that it is not a valid Canadian phone number

Won’t accept my payment

I need assistance . My phone got disconnected . I paid on Dec 18 at bank. When called they said the only do online payments now . How do I change . It says someone has to activate my account .

Account change

my plan didn't change this month, I requested for new plan to take place this month but it didn't happen. Why ?

Password reset

My account won’t let me login to it and won’t let me reset my password what do I do?

Resolved! lost phone

Hello, I tried to reach out but I could not find any agent, recently lost my phone and I purchased a new SIM card and I would like to keep my phone number please

Resolved! Re: Charged twice on credit card

Hi,Joined PM on Jan 26, 2023. Got the $40 (plus tax) monthly plan. Credit card charged (and posted) twice for $45.20 (not pending). How can I get this corrected? Sorry, I am new to this...might have posted twice

Resolved! Inport phone number to Public Mobile

Need Public Mobile to finish import of my phone number

Resolved! network issue!

Hi. I currently have the mo. plan which is $15 (data at 3G) I am a Doordash driver who has undergone app glitch and/or network issue. it is sometimes unreliable in terms of navigation.

Resolved! Is this a new and disappointing change!!?? Only 2 years of history vs history from day 1?????

voice messages

I can't access my voicemail . an you please let me know how to set up voice massage. Thank you

Resolved! Can't call out with our US 4g roaming package Honolulu

Both my husband and I are unable to make any calls out here. We can send and receive texts and use data but that's it. Is there a setting we are missing? Thank you.

Resolved! Aptitude Q&A for prospective customers

Does anyone know if Public Mobile has ever utilized an aptitude test type of questionnaire for people considering moving from a full-service mobile service provider to here? (edit - strikeout word 'test' to avoid possible misinterpretation... ) Somet...

Change email for my account

I have an old email that no longer works and has been compromised but I cannot change my account email as it's my username. How can I do this?

Resolved! Cancel account

How to cancel my account

Resolved! Replace lost sim card

Lost sim card , bought a new sim card and try to change sim card under my account info but it would not accept or register the changes of sim card number

Resolved! Calls from the US

If I receive a call from the US while I’m in Canada, is there any charge?

SIM card not working

Hi, I recently put my SIM card in a new phone , but it’s not working. I went other settings and it says “phone not allowed”? Anyone know what the problem might be pls?

Resolved! SIM card transfer not working

Hello Community, I have not received the SMS authorization yet. And my old SIM is not working. How can Public send that request when my old account is inactive?

Community

Forum Posts