Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have cell full bars, but When I try to make a phone call, my cell service bars goes down to one bar. And I cannot make or receive phone calls. I do not understand, in many places I cannot. But I can receive and send text messages by using my data....
This NEVER happened before on this plan and it was written all incoming calls were free! edited by computergeek541: bypassing of the profanity filter is against terms of service
I attempted to purchase a SIM card but it is saying that there was an issue where the postal code of my shipping address did not match up with my billing address. The issue though is that during this I made two attempts to try and purchase, and money...
I submitted a post this morning, but it doesn't appear anywhere. Where can |I find it? I clicked on the mail icon, but it only showed posts from 2022 and 2020.
Hi, a couple of days ago I had my neighbour help me sign up with Public Mobile. While signing up I had my old Rogers number ported (from an active account). This worked fine for approx 24 hours and then Public Mobile assigned me a new number. We atte...
I just made a payment on my account. To re activate my plan. Then i was charged a extra 28.00 and my plan was changed. I want my old plan back and my money refunded please. Why would i change my plan i had to the one you did,?Please refund me an...
The number IS in service… If i try calling the number from any other phone- it works. My husband tried with his phone - it works. I phoned with my landline - it works. Why is my mobile not recognizing some numbers (with same area code as me)? And w...
I just put a 30 dollar payment voucher on my phone and it’s saying it went on on the phone then I got a text it’s not received??? This is not the first time this has happened it was put on before it expired. This is crazy to be honest I should just h...
We have auto withdraw for our plans and since January when I upped my data usage I have had nothing but problems. I keep losing service the minute I am outside away from wifi ,totally unsatisfied if the problem isn't fixed we will have to go with ano...
Hello!I am trying to activate my voucher; https://selfserve.publicmobile.ca/ How can I activate my voucher !?!?!?! Can someone help; also I received email verification but if I do password reset; I get no pin. Please help me! p.sit then goes to: htt...
When trying to call someone, I get the message "7B1 Your phone is not activated on the network" I can Text, receive text and receive Phone call. When receiving phone call, it show "Private number" even if it's not a private number Also I tried to cre...
Hi I’m Nikita, I just joined Public Mobile this morning and activated my SIM card. My question is if my account is active and it’s working as well when I send a text message - does that mean the SIM card I had prior from another company isn’t working...
I haven’t used my account in months and I’ve been getting charged every month, and I didn’t consent to pre-authorized payments. So how can I get the money refunded back to me?
