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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How to Change Voicemail PIN?

•What’s the easiest way to change your voicemail PIN? (iPhone user). •Would changing VM PIN delete current VM greeting? I tried calling my voicemail to do it but could not figure it out. I also tried doing it in self serve but got an error message.

cant get second phone ported over properly

Ported my phone over no problem..instant gratification ! Went to port my son's phone over and no dice. He can send and call out but can't receive calls and apparently is missing texts as well. Been two weeks now and running out of options from the c...

reason for auto-payment rewards

I wanted to know why public mobile is offering 2$ off when a person chooses autopayment. It's been 2 years since I am with Public mobile and this question always raises in my mind that why the public mobile offers 2$ off.the reason might be because w...

Account PIN

What to do if you forget your account PIN and need to reset it? What’s the process?

Auto pay

Divali

Hello. How to get the Divali rewards?

Data usage

Resolved! Data usage

I’m trying to keep track of my data usage (eg such as using google maps), how quickly is this updated in my self service account.

Moderators Operational Hours

Does anyone know what time Moderators work till? I’m trying to get them to change my Voicemail PIN, Account PIN and Account Email. The entire process is taking hours. They haven’t replied in over 2 hours after asking initial security questions.Also, ...

Not receiving texts from one person

Hi All!All of a sudden I’m not receiving texts from one person- my boyfriend!He can receive my texts and we are able to call each other.We both have iPhones.When he sends me a text, it looks like it sent to me, and shows up blue on his end,but I don...

Resolved! Retrieving expired voicemails

I apologize if this was asked previously, I couldn't find an answer to this exact question. My mom recently passed away and I am desperate to recover the voicemails she sent me which just expired and got deleted. I tried '19' but they aren't in there...

no calls coming in

Hi,I activated my public mobile SIM almost 24 hours ago but still cannot receive any call, and each time I try I get this message "The customer you are calling is not available ... ". I am able to make calls and send and receive text messages though....

Resolved! Turning on Quick Reply

On the Community Page - click, Profile Icon>MySettings>Preferences>Display>TURN ON QUICK REPLY>Save. This could be useful for heavy Community Users! Let me know if you think a good idea to turn ON?

Voicemail not working

Hello,Just set up with $25 plan. But when I try to access voicemail, says it is not initialized. How do I do this?

Resolved! Changing an email address?

How would I change an email address under Self Serve? I figured out how to update the email under 'Community'. However, changing it in Self Serve My Account seems more complicated. In order to change the Email in My Account would I be required to se...

IM Screen Names

Profile > MySettings - IM Screen Names. Are IM Screen Names Private or Public and what is it for? Thanks!

Resolved! Forgot password and recovery question

Hi I cannot remember my password or recovery question, all I remember is the email used to register, how can I recover my password?

Resolved! I need a new puk number to activate phone

Resolved! Minutes

So when I run out of minutes they simply lock correct?

Resolved! SIM Card no longer seems to be working?

Have been a customer for a while now (2-3 years), as of this morning, my SIM card no longer seems to be working. It won't connect to any network. My wife's phone and SIM are working okay, she's also on public mobile, I swapped our sims and put mine i...

My Royal bank Mastercard is not accepted, why?

Voicemail

Voicemail does not come on after the phone rings 4 times, only comes on when the phone is turned off.

Resolved! Ported from Fido to Public mobile but i am still getting bills from Fido

Hi,I ported from post paid fido plan after paying my bill. I just received a mail from fido regarding new bill for next billing cycle. I called fido's customer care, they said that my number is not port out to public. It is still with fido.But now I ...

Resolved! No service with my new sim card. Ticket not working

Hi, I just activated my new plan. I verified the phone is compatible with Public Mobile, but still there is no service. I also tried switching off and on several time, removing and putting back the sim card, reseting the network parameters... Everyth...

Here was something I was thinking that PM could do, Hopefully realistically

You know how with OLD Pre-Telus CDMA G-Band Public, remember the PM Mastercard? What if PM offered a Prepaid Mastercard or Visa and that when using this on purchases, they also can collect rewards that can also help in the reduction in their Plans wh...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! How to Change Voicemail PIN?

cant get second phone ported over properly