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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13303 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 24628 Views
  • 183 replies
  • 26 Bravos

Resolved! New Activation

Please help sos he he he  I want to set my dad up with a new phone and a plan. Can someone help me to choose a plan and phone combo. He just needs to call me my mom and some friends and family. Thank you,.

AdamLove by Great Citizen / Super Citoyen
  • 762 Views
  • 12 replies
  • 0 Bravos

Resolved! IMEI - using new phone and selling old phone.

Hi, I'm using a new phone with Public Mobile and would like to sell my old phone. The buyer is concerned that the phone may get blacklisted if there are any issues with my account. They would like the old phone's IMEI transferred to their name. I'm n...

dinhsin by Great Neighbour / Super Voisin
  • 1651 Views
  • 6 replies
  • 0 Bravos

Resolved! Doogee S90C Grayed out APN

I'm sure that this topic has been brought up before,but I can't really find a solution.I have a Global Version unlocked Doogee S90C.When I install the PM Sim Card it will default to Telus with no option to change the APN as it is grayed out.If I disa...

hawkgt by Good Citizen / Bon Citoyen
  • 2469 Views
  • 30 replies
  • 0 Bravos

Resolved! two questions

I typed in the wrong email address at start up.  How do I fix this.Also I was in the addres entering info  (name dod etc) and the it sends a text verifacation code, how do I transfer to text message and back, with out loosing all the info.?

cjshepard by Good Citizen / Bon Citoyen
  • 584 Views
  • 3 replies
  • 0 Bravos

Puk code

I am lock out of my phone and need a puk code

Crazycee by Great Neighbour / Super Voisin
  • 440 Views
  • 3 replies
  • 0 Bravos

can not dial out

I can not dial out 416 area code even I live in the same area. I can receive phone calls, but can not call my next door neighbour, because it says: this is the long distance call

alexandra1940 by Great Neighbour / Super Voisin
  • 385 Views
  • 5 replies
  • 0 Bravos

restore credentials

How to restore self serve account, because I have forgotten email associated with this account and can not sign in?

alexandra1940 by Great Neighbour / Super Voisin
  • 392 Views
  • 3 replies
  • 0 Bravos

Calls are working but I can't send or receive texts

I changed phones yesterday to a Moto G8 and my texts worked for a few hours, but suddenly my texts are being sent, nor can I receive any, but I can make and receive phone calls no problem. Any help for this?

jlav by Great Neighbour / Super Voisin
  • 478 Views
  • 5 replies
  • 0 Bravos

Resolved! 6 months 1 GB promotion

Hello, I accidentally signed up with the incorrect e-mail address, which means I did not get the +1 GB of data promotion. The correct e-mail was registered for the promotion AFTER I activated an account. Is there a way for me to still get the +1 GB f...

hannaford by Great Neighbour / Super Voisin
  • 564 Views
  • 3 replies
  • 0 Bravos

Resolved! the 1 Gb bonus for 6th months promotion

hello,i currently have the plan of 15$ per month, i ve seen there is a current promotion for new clients where if you start a new plan of value 25$ per month or more they give you 1Gb for free for 6 months ( i'm in quebec so maybe this offer is only ...

abdellahrami by Great Neighbour / Super Voisin
  • 719 Views
  • 5 replies
  • 1 Bravos

Resolved! Call forwarding to public mobile number not working

Hello,  I set up a toll free number from Voip.ms and forwarded it to my phone. The calls won't go through saying something like: to UV1 all circuits are busy please try your call again later. Forwarded calls to other numbers are working it's just thi...

Resolved! Phone not ringing

Is any one else having problems with phone not ringing when you have incoming calls. The person calling me can hear ringing but my phone does not. I have no idea someone is calling. Why is this happening and what can I do to resolve this problem.

Kat21 by Great Neighbour / Super Voisin
  • 1479 Views
  • 7 replies
  • 1 Bravos

Resolved! Forgot password

I forgot my security question password. How to reset plz

Anoory1989 by Great Neighbour / Super Voisin
  • 547 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM Locked and also Unlocked

I don't know what to title this... I'm mostly putting this here for awareness. I see not resolution. Couple days ago, might have even been a week ago, I changed the PIN on my phone and then upon re-entering the PIN my phone told me I was wrong. So I ...

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B12 by Great Citizen / Super Citoyen
  • 1841 Views
  • 13 replies
  • 0 Bravos

Resolved! Promotion not shown on statement

Signed up for $40 PM plan last evening November 13, 2020 following seeing this promotion and adding my email to the bottom line to receive the promotion. However the extra data is not showing up on my statement?Promotion: Submit your email below betw...

PaulCrowley by Great Neighbour / Super Voisin
  • 474 Views
  • 2 replies
  • 0 Bravos

Resolved! $10 referral

I just activated a 2nd PM account (not this one) and used a friends referral code, which had a next to it under the activation page, yet didn’t receive the $10 off. Does it take awhile to show up? 

LoreckAvery by Model Citizen / Citoyen Modèle
  • 766 Views
  • 5 replies
  • 0 Bravos

Sim card

I have ordered a sim card week ago but didn’t received yet 

aheer93 by Great Neighbour / Super Voisin
  • 1312 Views
  • 13 replies
  • 0 Bravos
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