Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Help me log in. Help me get to my account so I can see details if possible.Edited no personal information. Lieux.
Good Afternoon, In the event that someone loses their phone, is there a way to retrieve text messages from that number?
People keep trying to call me and apparently speaking to some chris guy on the other end, why are my phone calls to my phone number going to other places?
Hello,I'm in another country and I would like to know if it's possible to keep the phone number that I currently have but cancel my plan. I don't mind paying for my phone number but I don't need the plan right now.
Hi, I put the wrong address on this order, we are work at home now, we are not open warehouse all the time. If this order is ship via Canada Post, they will put envelope into mail box, can you send a request to UPS and hold package at UPS store for p...
My plan with public expired today. I cannot transfer my phone to Fido. Please help
i would like to change my Toronto l.ine to Ottawa line since i have moved and now live in Ottawa
My kid lost his phone, i have a new phone and sim card but can't log into his account. Forgot what email/user name was originally used to set up the account. Can the account be logged into/verified using the phone number? I have my own account, my...
The new LNYGIFT promo email running till Mar 1st stated my eligibility. I added funds to cover the $25 minimum, added the promo code LNYGIFT and it tells me in not eligible. What is this? Thanks
Hi there, I forgot to cancel my Autopay and I have been charged today. I am abroad and not going to be using this phone number 236-xxx-xxxx at the moment. Is there a way to cancel this last payment made today and get a refund? Please let me know. Tha...
Since yesterday (Jan 21, 2022) I can no longer send texts, make phone calls, or use data on my phone. I can receive phone calls and texts so my SIM card seems to be working. My account is on auto pay and was paid up on the Jan 10 and the next billi...
How can I get a list of all my incoming calls because I am being harassed and I cant do anything until I have those details. Please help me
If I port my existing number with Public to another provider can I still use my same Sim and get a new number and keep my existing rewards?
Hi I woke up to my service completely playing up. I would try to use my data, after 10 seconds my network service will go one bar then to no service. If I wait a few seconds it comes back or stays on no service for a while, when it comes back I try t...
I got the announcement about the merits of Public Points but no instructions on how to subscribe to public points. Is the option to do so after the launch and not now? @Mod
I have added funds to my account and I cannot get US data to apply. Have been trying since yesterday.My husband is traveling in the US and needs a phone. He has had nothing but trouble for 2 months with trying to use his phone in the US.
Unable to reactivate my account. Submit button is greyed out. Can a moderator or anyone help me out here please? @Moderator
PLEASE TELL ME WHY AUTO PAY IS SO SCREWED UP FIRST THREE MONTHS FINE TODAY MONEY TAKEN OUT AS USUAL YET IN MY ACCOUNT SAYS REACTIVATE SERVICE ON MY ACCOUNT AND FUNDS ARE THERE MAKES ME FEEL LIKE WE ARE GETTING 3RD CLASS SERVICE WHEN IT SHOULD BE FIRS...
When I try to log in with my credentials, pin and can't verify options are not working
Hi i have an existing number and it is about to expire in 24 hrs i am unable to log in because i forgot my security answer. Plese advise what to do. Much appreciated.
Anybody else have a useless time adding US roaming talk and text? I just paid for both for an urgent call to the bank and it was a waste of money - I ended up using Skype to call because my phone wouldn’t let me call a 1888 number in Canada from the ...
Hello, I recently got a new phone (Pixel 6 Pro) to replace 2 other phones I was using. My new phone supports dual SIM cards. I am currently using a Telus eSIM as my primary line combined with a Public Mobile physical SIM card. I can receive calls and...
I have autopay turned on for my account. It says my balance is $0.00 and that it will expire tomorrow if I don't pay, which I'm confused about since I have autopay turned on. I checked through the different kinds of plans offered (in case I do need t...
I have a new phone, can I just insert the SIM card in the new phone and way to go
I have two-factor authentication on my iPhone and it says its texting me the code to my phone number, but nothing is coming up. I also can't receive a phone call version of the code and I can't call or text anyone. This is a brand new phone by the wa...
I paid for a SIM card got a confirmation by email but still have not received it it's been nearly a month
I happened to notice the promo on the home page.
I have 2 public mobile lines on 2 different phones. I have set up call forwarding on phone 1 to forward calls to phone 2. Sometimes it works fine, but often, when I answer on phone 2, I can't hear the person and the person can't hear me. I have been ...
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