Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got to the very end of registering a SIM card, had already created an account, it was at the payment stage. The internet cut out at that time and the process didn’t finish. My credit card was billed but I can’t login to the account I created, the S...
On 8th October I bought 500 extra Canadian minutes (the payment showed up on my credit card). I now have a message that I am out of minutes despite my usage being no where near to that amount. What can I do to restore service.
Hello Been with Public for a while now...time to upgrade my phone. Ordered a refurbished one through Public Mobile. When it arrives do I activate it as I would if I were a new customer? Thanks! Jonathon
I just moved my pm sim into a new phone and everything works except sending pictures via mms. I can receive pictures fine. Any idea if there is a setting in Android 11 that would prevent sending mms pictures?
Well this confirms that this promo code still works as I received this promo ad in my email today.
can i set up with pm with no provider new phone
I just found out an interesting "glitch" when it comes to wifi calling and public mobile which does not support wifi calling....sort of..... While I await the couple of CCS vouchers to show up the bf has had his service cut off however he tried calli...
Hello,My phone has been giving me trouble and I'm looking for suggestions how to fix it. I have a Samsung Galaxy S8.Since yesterday, my phone continues to go 'in and out of service'. Initially I thought the network itself was having issues, but it's ...
Hello Community, I am testing mobile devices for the company I work for in Sault Ste. Marie ON Canada. I was using the basic $15 plan offered by Public Mobile and want to add data to the plan. This prompted the question what towers does Public Mobile...
I ask an agent for an answer. What a useless system!!! Simple question. If I have autopay on the $25 plan do I have 500 Mb or 1000Mb??
My husband has passed away and I want to close his account. I have cancelled his Autopay but that doesn't close his account. How do I do that?
Hi guys, By mistake I bought add-on for "300 International Long Distance Minutes", while I wanted to recharge for calling to India (which I ultimately figured and bought as well). Is there a way I can get refund for "300 International Long Distance M...
Hi. I want to change my Display name from British Columbia to a specific name. How do I do this?
Purchased US Roaming Talk Text and Data but it's not showing up as an add-on. I checked the payment history and it shows I added funds and activated the add-on. Need help please!
I tried porting my number to Public Mobile from Eastlink. I didn’t reply to Eastlink’s text message within 90 minutes so they rejected the transfer. Eastlink now wants me to reinitiate the transfer. How do I do that?
I have activated autopay and system has charged my card automatically but have not got the 250 MB bonus data that comes with auto-pay. My package is $15 plan.
Moved to Lounge with other Unofficial Announcements
I would like to change my email. I cannot change my email myself.
Hi there, I currently have the $40/month plan and am considering going down to the $35/month plan as I'm not sure the extra ~2GB for $5 more is worth it to me at this time. I was wondering if it's possible to get a summary for my account to know what...
This morning I could text and call this evening I can't receive any texts or calls if somebody could help me with this I would really appreciate it
Hi, I have a pixel 4 and a 3g plan. I can't get video's to play. What happens is either the video will just not load, or it will load and play for 6 seconds and stop. This is using phone data (not wifi) and in downtown TorontoAny ideas?
I attrive my cell phone I pay 50 plus taxa month for this service I been with u guys couple of years now and I say at the beginning was great but now this service sucks so much I can't text or call without having to use my data I suppose to have 10Gb...
hey there,I have tried to login self serve, but I forgot my password. Following the instruction, I provide my email address to reset the password, and was told I had been locked out and I need to contact Public Mobile for help. So I'm here...hope any...
The site only lets me go back 6 months. Is it possible to get my statements of all payments made for 2018,2019 and 2020? Thank you AK
Delete my account it's simple
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