@tmalloy wrote:
everyone who trys to call me the call wont go through unless they dial a 1 before the 289
Is this a new number? Can you confirm the the area code + prefix of your phone number is in fact NOT long distance from the person who is calling your number?
Use this site to enter the area code (289) plus the prefix aka CO code (the next 3 digits) and compare the city that comes up for both your number, and the number of person who is calling you:
https://cnac.ca/co_codes/co_code_lookup.htm
You can enter that same information at this site to then check what other cities/areas should be considered a local call from your callers number, or to your number:
https://localcallingguide.com/lca_prefix.php
If you can share the next 3 digits of your phone number and the first 6 digits of the callers phone number I/we can look this up for you as well.
If the person calling you has nation-wide calling included in their plan, it's a good practice to always include the 1 in your phonebook/contact entries so no long distance warning is played, since in that case the warning is irrelevant. With Public Mobile (or Telus Mobility / Koodo) even though that long distance warning plays, just stay on the line and the call will complete anyway after the message.
