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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2376 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4149 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35113 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 47046 Views
  • 182 replies
  • 30 Bravos

Resolved! Relocated to UK -- How to cancel plan from abroad

Hello, I re-located from Canada to the UK earlier this month and am no longer in need of my PM plan. Since I am no longer in Canada I cannot cancel my plan however because I never registered online and cannot receive text messages while in the UK. I ...

James1702 by Great Neighbour / Super Voisin
  • 1531 Views
  • 11 replies
  • 0 Bravos

Resolved! Incoming calls go right to voicemail

Hi. So I set up Public mobile on TWO different phones and I am having the same issue with bith phones. I can send and receive texts. I can call out. But, incoming calls go straight to voicemail. I have checked call blocking and other settings. Please...

Mrsask65 by Great Neighbour / Super Voisin
  • 1032 Views
  • 4 replies
  • 1 Bravos

Plan not working

Hi there!I have Canada-wide talk and text but when I call my partner’s Canadian phone number, a public mobile message says that the call cannot be complete because I don’t have enough minutes. This has been going on for months and it’s extremely inco...

AvaWC by Great Neighbour / Super Voisin
  • 956 Views
  • 8 replies
  • 0 Bravos

Resolved! Cannot receive calls from mob phones

I bought a public mobile SIM card from London Drugs and activated about three weeks ago. I did not really tested the card until my friends told me he could not reach my cell phone. So I asked another friend to test, and result was same. I tried again...

LAWSAW by Good Citizen / Bon Citoyen
  • 3064 Views
  • 26 replies
  • 0 Bravos

Resolved! PUK Code

I lost my PUK code and sim is locked. HELP?

Snowflake567 by Great Neighbour / Super Voisin
  • 751 Views
  • 4 replies
  • 0 Bravos

Resolved! Referral

I forgot to put referral code when i activated new sim card today

Mandeepkainth by Great Citizen / Super Citoyen
  • 853 Views
  • 4 replies
  • 1 Bravos

Phone Number

I inadvertantly changed my phone number online last night and I want to have my phone number back can anyone HELP ME please

Peg2 by Great Neighbour / Super Voisin
  • 825 Views
  • 5 replies
  • 1 Bravos

Resolved! USA roaming

Is there any monthly plan of USA roaming calling and data .. like for truck drivers.. thanks 

93 by Good Citizen / Bon Citoyen
  • 2327 Views
  • 21 replies
  • 2 Bravos

Resolved! Is there a simple hassle-free way of installing a new SIM Card?

747423 seconds agoIs there a simple hassle-free way of installing a new SIM Card? Just installed one and encountered a very difficult situation with my being advised that the number on the new sim card was incorrect, etc.Had to visit a counter in a s...

7474 by Great Neighbour / Super Voisin
  • 886 Views
  • 6 replies
  • 0 Bravos

No network no connection

I don’t have a network but my account is active- tried reset network reboot phone everything 

aneess by Great Neighbour / Super Voisin
  • 1292 Views
  • 12 replies
  • 0 Bravos

Resolved! Data not working

Phone and plan:iPhone XS on IOS 15.4$40 per 30 days5GB at 3G Speed + Call and Text Problem:My plan reset on the 8th and although I've been able to receive Texts and Calls I've yet to be able to use my data.Whenever I try apple gives me a pop up sayin...

Davis_Stanko by Great Neighbour / Super Voisin
  • 1362 Views
  • 9 replies
  • 2 Bravos

Resolved! $15 Plan

I have just registered with the $15, - plan.Is local texting allowed and free for this plan?

Polarbear by Great Neighbour / Super Voisin
  • 3542 Views
  • 34 replies
  • 2 Bravos

Resolved! cell phone

Last month I buy cell phone but its battery is working less than 10 hrs

"Insert SIM/SOS calls only"

I has this appear on the screen of my Samsung Rugby flip phone 2 weeks ago for half a day, then it went back to normal.  Now the message is back, for several days, and indeed I can't use the phone.  The SIM is a mini.  Of course I can take it to a sh...

razorboy by Good Citizen / Bon Citoyen
  • 1062 Views
  • 9 replies
  • 0 Bravos

Payment

I did my payment but my SIM card is still suspended . I don’t know what to do ? @Setara_jan123 

Setara_jan123 by Great Neighbour / Super Voisin
  • 441 Views
  • 4 replies
  • 0 Bravos

SIM card problems after activation

Hey, I just got a sim card today for my first time. My iPhone 6s is unlocked and it still works good.I just got the SIM card just over 2 hours ago and got it activated at the store however, I got home and no matter what I try nothing will work. My ph...

Hadassahgrace by Good Citizen / Bon Citoyen
  • 1479 Views
  • 13 replies
  • 0 Bravos

Resolved! Cancel account

I would like to cancel account. How can I do that?

Eltrifan by Great Neighbour / Super Voisin
  • 1190 Views
  • 8 replies
  • 1 Bravos

Phone calls from unknown

Today, between 9.00 and now I have received 7 phone calls from within Ontario also Saskatchewan and Alberta. Most I ignored but one within Ontario and a 705 #, I answered. No one there. So I tried call on my landline but got recorded message on all t...

Kicker by Great Neighbour / Super Voisin
  • 1517 Views
  • 11 replies
  • 0 Bravos

Return

They have now closed my ticket four times return to phone I don’t want to me and accuse me of not sending all the parts back I have pictures of everything and now they’ve just closed another ticket and I don’t know what to do now

Jet71 by Good Citizen / Bon Citoyen
  • 1853 Views
  • 12 replies
  • 1 Bravos

Resolved! Amount due of my account

1. I had made a payment in the amount of CAD$36.96 via a bill transfer of my bank account on Feb 18, 2022. Such amount had been debited from my bank account.  I received a SMS from "611" which said that there was insufficient fund to my mobile accoun...

Greenmeadow by Great Neighbour / Super Voisin
  • 948 Views
  • 7 replies
  • 1 Bravos

Resolved! Contact needed

My father has two phones with PM, his and his wife's. He has passed but his plan is billed to an active cc and hers to the cancelled card. How do I fix it so her phone is billed to a new cc? I do not have info to access his PM account to make changes...

jeffseaman by Great Neighbour / Super Voisin
  • 522 Views
  • 2 replies
  • 0 Bravos

Resolved! Over charge in Add-Ons

Hi,On Feb 14, 2022, I intended to add $5.00 for 500 minutes talking only, but possible due to how-to-add technical issue, I had added three times with total $20.00. Now I want to get $15.00 refund and keep only $5.00 in my account.Thanks,Wensi

Wensi by Great Neighbour / Super Voisin
  • 527 Views
  • 3 replies
  • 0 Bravos

Resolved! Minutes for "Canada-wide Talk" vs. "Canada-wide LONG DISTANCE Talk"

Hello! I'd like to temporarily add some LOCAL talk minutes to my plan with an add-on, but in the list of add-ons that can be purchased there is only an add-on for an additional 500 Canada-wide LONG DISTANCE minutes. It's somewhat ambiguous to me what...

CJMD by Good Citizen / Bon Citoyen
  • 1352 Views
  • 9 replies
  • 1 Bravos

Resolved! phone stuck on suspended

Dear community,   I've been using (  lost my phone ) suspending and reactivating a phone repeatedly over and over. I've stopped doing that however the phone stuck on suspend and won't reactivate. Can someone fix this?

KenR by Great Citizen / Super Citoyen
  • 1262 Views
  • 9 replies
  • 1 Bravos
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