Community

Resolved! SMS messages

Hello: Could you deactivate completely my SIM card that is linked to [deleted .... Luddite]? I changed the Cellphone provider but when the people send to me a SMS message, I received the message in my telephone that have the Public Mobile SIM card. W...

Resolved! Port a number

I want to port my number from Rogers to Public Mobile. Is this something I need to contact Rogers to do? I have all the information that is described in this link (old service provider brand, previous provider account number, alternate contact phone ...

Resolved! Plan

My plan was supposed to switch to 4g upon renewal but it did not it just renewed my previous plan 

Resolved! Overcharge

My credit card has two posted charges for my phone plan I only have the one line open. On publics payment history it only shows one charge. 

Resolved! How to change the credit card for automatic payments?

How do I change the credit card on file in my account to update automatic payments with Public Mobile? Is there a phone number I can call to do this at Public Mobile?  thanks Jeff  

Resolved! Public Mobile not working,today??

not working,not available today?

Resolved! Blooper, the norm I don’t know, referral rewards imbalance.

 My rewards lists 3 numbers. But only $2.      

Resolved! How to change plans

I like to change another plan, how do I do?

Resolved! Can't Access Usage History

Hi there, the usage history I'm trying to access (Jan 2022) is outside the self-serve range.I believe I'm supposed to submit a ticket for the mods however doing so requires my account login to verify it's me. For whatever reason, this is not working....

Resolved! How do I get my money back after public mobile took out double payments twice now

Resolved! Generating a ticket to return a phone

I'm using this post to reach out to Public Mobile Service people. I've tried a number of time to generate a ticket on this matter without success. Why? I have no idea. You'd think after 30 odd years of working in engineering I'd be able to fill out a...

Resolved! Charges on credit card

On June 15th was billed x2 $28.00 .Why?

Resolved! Bad service

This past few weeks cellular service has been bad for us. Data has been slow and many dropped calls. My wife's phone is experiencing the same as well as another couple of my relatives that are on public mobile. I don't know if this is a broader issue...

Resolved! Monthly data hasn't reset in self service

My plan renewed yesterday (first day of cycle is the 21st), but noticed this morning the 22nd that my monthly data in self serve still shows as being 100% used. I have some data bonuses accumulated so I was using them up until the plan renewed... jus...

Resolved! Need to call public mobile (not 611)

Hi.im.traveling and don't have access to email or phone associated with account, however need to pay for service .   Other than 611 which I can't access,  is there another way to call to pay my bill over the phone?  Does public have another number?  ...

Resolved! Forgot password and email to log in my account to change card for pre authorized payment

Resolved! 2GB bonus for 12 month - incorrect cycle counting.

I signed up on a $35 plan with the 2GB for 12 months promotion. I've only used the plan for 3 months; however, the bonus is telling me that 6/12 cycle of the bonus have been used. Have anyone get this  problem?

Resolved! What gives?

PM has no app. Fair enough! But, when I try to use the same authenticators I use on Windows on my mobile phone, it rejects my password! I can easily get into my account and the community (as I am doing now) on my PC. However, when I go to the same UR...

Resolved! Service

My phone stopped working today " not registered on network" came up.  What is this and how do I fix it?  Can anyone help me?

Resolved! Display shows incorrect name

I called a landline (BellMTS), and my friend's display showed 'Eventide' and not my name. What needs updating?   TIA 

Resolved! New System: Payment issue. "We were not able to process your payment."

I'm trying to activate a sim card for my grandmother but when I get to the payment screen I get a "We were not able to process your payment. Make sure all information is correct or try again with a different card." I double checked the card and tried...

Resolved! Out of province

Hello. My current plan is unlimited Canada wide talk and unlimited international text..it is 3g network. Going to New Brunswick next month wanted to know if  I can continue to call and text as usual or need to add or change anything???  Also have 5Gb...