To access long term usage records contact privacy@publicmobile.ca with the following information:
*Customer name.
*Account number.
*Contact number.
*A clear description of the records requested.
Please keep in mind that if you're requering information such as SMS/text messaging content or phone calls, Public Mobile does not keep or collect the content of SMS or text messages.
The Privacy Request Centre can provide the date and time a text message was sent or received for the past 150 days, however, the content of the messages is not a record Public Mobile retains as the messages are only stored on the customer’s device and for phone calls as well they can provide the date and time, numbers of the phone calls made or received, Public Mobile doesn't keep phone calls recordings.
For Internet browsing history: Public Mobile does not keep, collect or have access to the history of websites a customer views or visits on the internet.
