Community

voicemail

Having trouble with my voicemail my telephone just keeps ringing non stop and can't get messages.

Black Friday deal

I chose the Black Friday deal can/ USA plan would end up costing 40 dollars every month and the plan change at renewal is no longer in my account when I signed in today.

Rewards

Do I keep my rewards if I sign for 90 days subscription?

added 4G plan does not show on my phone

added 4G plan to my current plan but my phone does not show that I have 4G

What just happened?

Ok this is weird.We just had a Powe outage in Rosemont La Petite Patrie, Montreal but what is weird is that when we lost the electricity I also lost Public Mobile's data only voice and text was working even if I switched from 5G to 4G.This is scary.S...

New Phone

Looking to purchase BLUE BOLD N2 phone from the USWill this phone work with our service Thanks

1B1 error

I've been getting "1B1 The client You are trying to reach is not available" message when trying to call a specific 613 (Ottawa) number. I have called this very number a couple of weeks ago successfully.The number is for a telecom company, so I highly...

New iPhone 15 Transfer Service

@CS_Agent I have a new iPhone 15 so I need to transfer my Public Mobile service from my old device (iPhone 12 Pro) which has a Public Mobile eSim.I have followed the instructions here:https://www.publicmobile.ca/en/ab/get-help/articles/esim-faqs"If y...

Help! Add a new card

Hi,My credit card was cancelled three days ago due to fraudulent activity and I'm still waiting on a new one. It seems my account was cancelled at 4 am today because the auto pay was declined. I'm trying to add a new card to let the payment go throug...

Overcharge

Hello, I have been overcharged on October 6th as I was trying to switch plans. I picked one plan that charged me $42.56 in total then I quickly decided (within 30 mins) that the $50/month plan is more suitable for me use so I switched to that plan an...

Mifi

Does Publicmobile.ca have a Mifi data plan?

Sim transfer

No service after I transfered from esim to physical sim. I remember there was a customer service number assisting in porting. What is it?

Change Plan

Hi everyone.  I wanted to know if there is a way to change your subscription date to today?I have used up my data and I have the funds in my  public mobile account, but it won't let me change it now, unless I buy a different phone plan. Help 

Unable to receive incoming calls

I recently ported number from pc mobile to public however, unable to receive calls on public using esim. My incoming calls are still going to pc mobile which has a physical sim. I m using iphone 15 with public mobile esim. I can make outgoing calls f...

I need a refund

Hello, I canceled my publicMobile subscription 1 month ago, and I just check my deposits in my bank account and I see a 28$ automatic payment from Public mobile. I need this money refunded as soon as possible.This charge does not make sense, firstly ...

Accidentally changed subscription

I accidentally changed my subscription and didn't say at next period, as I did not see the option.  Any way to change it now that I got charged, I went from 1 month to 3 month.

Google Pixel server error on phone calls

Hello, I have been unable to use my cellphone today. Every time I've tried, I get an error message: Server error please try later". Then the call drops.  I have tried rebooting,  resetting my network settings, factory resetting, removing and reinsert...

Changing ESIM

How do i change my ESIM?  i have been trying for a week! This company is destroying my buisness due to me not having a working phone. 

Confirmation when we order a SIM card?

Do we get a confirmation or something when we order a SIM card directly with PM?I ordered one with my available funds but I got a error message so I was about do order again and noticed in my transactions that there was already one, but I didn’t get ...

After a week of getting your service my phone number is still not activated,why?

No data access

I can't access any data on my phone these last few days. I've restarted it... my account and data usage are all in good standing. What might be the problem? I live in Whitehorse, Yukon and it doesn't sound like there are any outages here right now.