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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't Make Payment

I am trying to make a payment on a different card (auto pay card cancelled due to lost wallet). The system rejects my payment, sometimes citing "wrong date format", other times just stating that there is a problem with not suggestion for a solution....

Resolved! Double payments on

Hi there! I put $113 in the available fund to myaccount by mistake. Please check and put that amount in my credit card. I apologize for what I did. Thank you！

Can I use this email to open my self service account

My account was suspended?!?

Account suspended but my credit card doesn't expire until August 31. I called my bank recently to ensure that I would have time to update my accounts. Now I am being charged extra per month to reactivate?!? This is complete bull!!

4G

All things being equal at 15$ per month, will the 4G plan cost me more than the 3G I already have?

Data plan doesn't work, "no internet connection"

When I am outside, away from my home internet and in my car, my phone says "no internet connection". I try to get the internet connection but I simply can not get it. What can I do to get the connection? My profile says I had the internet connection ...

Resolved! phone not working

My wife and I both have Public Mobile service. Ever since the Rogers network outage, our phones barely work. Incoming calls never make it. Callers get our voice mail and we do not receive their message sometimes for 24 hours. Texts are also highl...

Answered incoming call goes to voicemail

I have an issue where a call keeps going to voicemail even if I answer it. For example, when the phone rings, I pick it up, but there is silence on the other end of the line. When I hang up, I have a voicemail from the caller seconds later. It is a c...

Resolved! The 4G plan

Will the 4G plan cost me more than the 3G I already have? I am certain that 1 day or another the 3G plan will be obsolete, right?

Resolved! Wrong Address when I ordered 2 SIM cards, order number 297766.

I have just ordered two SIM cards, order number 297766, but I forgot to include my apartment number in the shipping address. The billing and shipping address is: Michelle M 7 Bxxxxxx Court UNIT 7xx Town, Province X0X 0X0 Please add "unit 702" to the ...

Resolved! payment issues

Hi All, For the past days I have been having issues payment my bills, I only recite a message saying Oooops.... but no solution yet. Any advice, I haven't been able to use my mobile line all this time! thanks n

Resolved! Email

My self serve email is no longer valid hoe can I change it

Resolved! PUK locked out

Telling me I need to get a moderator to give me access. I was locked out despite using the PIN number, can can someone please provide me with one.

Resolved! 4G LTE Plan - Does it keep the extra 2GB of Data

Hello Community, I have just recently moved to Public Mobile about two weeks ago. I have the 3G network plan with a bonus of 2GB of data. My plan is the $45/month 5GB plus 2GB/of bonus data. My question is, If I move to the 4G LTE plan does the bon...

Resolved! Voice Mail Not Working

Voice Mail prompt voice is now speaking french and chinese. Now wants me to enter my 10 digit number which was never the case before and even when I do it says my number doesn't exist. Tried to submit a ticket but that's not working either.

Resolved! Payment issue

Hi,I just went to activate my account, and made my payment but it said something went wrong, try again later. Is the system down for payments right now?

Resolved! account number

I need to know how to get my account details for my number

Resolved! I can not pay my bill

I try to pay my bill with a credit card, but when I put the expiration data it gives the error that the date format is not acceptable while I am putting sth like 04/25 for April 2025 as MM/YY format.My plan has been suspended because of this issue fr...

Sign in problem

I’m trying to sign in and it brings me to a page to be directed to and stays there.

Resolved! My account has been suspended for the 100th time

Like clockwork my monthly account pre authorized payment did not go through im trying to pay manually and it says Oops! Something went wrong, please try again later. What are my options besides cancelling my public mobile account and switching to a r...

Resolved! I just ported a number yesterday can make texts not calls

As title said, made the transition from Bell Canada yesterday. Texts started working immediately. I've verfied the text from Bell and from Public. Am not sure if I'm having any luck submitting a ticket as this site is a nightmare. Any help is appreci...

Resolved! PM will not accept payment card change

I have tried to use two different cards to update my charge card used for auto payments. Keep getting the Opps something went wrong error.Any fix to this problem?

Service issue

Nothing is working

Resolved! How do I get for anything

Invalid date for credit card, yet bank statement shows a $0.00 charge from public mobile. No extension to reach human from *611. Can’t submit a ticket because it throws an error. Cannot message private because some error about batching messaging show...

Resolved! Pasword for voicemail

I can't remember it and when it's dead or on charge I sometimes check the vm from another line. I forgot the pasword tho so no longer can. Please adviceTy

Resolved! New account portal page

Good morning all. Is anyone else having an issue with the new portal page? I keep getting a”page not found”.

Account issue

Resolved! How do I cancel sim card delivery?

Hi, I need to cancel a sim card delivery. How do I do that?

Need to add USA roaming data immediately but the account page gives me an error

This is the error message that I get. How can I fix this? I am flying to USA in the morning. Oops!This page is down or unavailable for maintenance. Click below to return to My Account page.

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