Porting number

[Djms]

I’m trying to port my number and I missed the text message they send, I didn’t respond in the time frame given to confirm the porting of my number. Now when I try to re do the part where you port the number over it’s telling me the number isn’t able to be ported over ? Not sure what to do here ?

[BKNS27]

@Djms 

It could be 2 reasons.

- You closed your account before porting over to PM.

- The number can’t be ported over. So check if it can be ported.

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do 

If it can be ported over and you didn’t close your previous account then click on the Chat button and type in Submit a Ticket for a agent to investigate the problem.