Call failure all day

[Lina5]

Unable to make outgoing calls since this morning. At first I was getting 6UM1 message but now the call completely fails.

[softech]

@grant59 is some issue on the PM side.  If you have not opened a ticket yet, Please Go ahead and open one 

[grant59]

I have had the same problem since this morning... Get "call ended" message

[BKNS27]

@Lina5 

This seems to be a problem for some members for the last few days. It could be at PM end so create a ticket or private message them so they will know you are experiencing this issue.

[softech]

@Lina5 

 is that just outgoing calls with the problem?  are incoming calls working?

There have been issue since yesterday for some people with both incoming and outgoing calls. 

If it is just outgoing calls with issue, try to reboot the phone once.  If still fail, try to change to 3G only and see if it connects to the network at all with such settings

If both incoming and outgoing calls are not working, I suggest you to open a ticket with PM support and let them aware you are one of those, too

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Lina5  There’s been posts about this if you can’t make or receive calls open a ticket 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

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