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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data Usage Not Accurate

My most recent months plan started on Aug 30th, and then three days later I received a text informing me that I had used 75% of my data. I hadn’t changed anything about how I used my phone (no new apps, minimal streaming, used mostly wifi, etc) and s...

Cant receive calls after activation

Resolved! Cant receive calls after activation

So last night I activated a new account and ported my number over from Bell since then cant receive any calls. Text works and so does outgoing calls though. What is the problem? No blocked calls not in do not disturb airplane off and tried toggleing ...

Incoming calls not working after porting to Public Mobile

Yesterday I transferred my old phone number from Freedom and ported it to Public Mobile. I got the public mobile service and the internet is working but I cannot receive any incoming calls. It says Service not available. After switching to Public Mob...

Compte suspendue

Resolved! Iphone 5 SE

Would this phone be used with Public Mobile. Can not understand chart.

Resolved! found lost phone, but can't reactivate

Hi folks, I reported my phone as lost < 90 days ago and now found it. I tried going to "Plans and Options" to restart the Lost phone, but it throws and error and sends me to login page. And when I try to reactivate current plan (see below), it give...

When will Public Mobile answer my ticket? Does anyone works there?

I fill up the form to return a pre-owned phone last Sunday and there is no answer since last Sunday.I really need to reach them ASAP but they don't answer why could that be?

Resolved! friend referral at sign up

I just signed up for Public Mobile today and the clerk didn't ask me whether a friend had referred me. A friend did refer me. How do I get her and my reward now?

Can't call an American number

I have an unlimited Canada-wide plan but when I called a friend in Canada with an American number, audio plays saying I've used up my minutes. Texting still works btw. Why is this happening?

Account Suspended (And Non-Existent?)

Me and my Mom both got our phones hooked up at a Koodo stand, and the man set up the autopay there and said that if we needed to check our plans or anything, just log on here. For some reason, I can only see my moms information, and my profile does n...

Is this how I post?

When posting, I scroll down on the community page and click on the section I would like to post in, correct? Just making sure I'm doing this correctly.

Can you keep your plan going without your SIM card in your phone?

Resolved! Can you keep your plan going without your SIM card in your phone?

Hello, I’ll be moving abroad for 9-10 months and I’d like to keep my number for when I return. To do this, I plan to either set my plan to the cheapest plan ($15/month), or set to ‘lost/stolen’ and then reactivate for a single month with a $15/month ...

2 GB promo code

Resolved! 2 GB promo code

Hello I just signed up on Public but did not put in the promo code for the 2 GB offer when I activated the SIM card. Can I still get them?

Sim card not working.

Hi I need help .because my sim card is not working.it say's not sending messages with public mobile network.and it's not connecting to public mobile.thanks

Is there a Public Mobile Community RSS feed?

Hello, I am new to Public Mobile and I'm looking to help out around the forum. Currently, I'm reloading the page every few minutes to check for any new posts, but I was wondering: is there an existing RSS feed for new posts/questions that I could sub...

Payment issue

Hi, I'm having problem paying my phone bill. There's an error in the system and I was wondering if you guys could help me. Thanks.

New phone, but want to keep existing #

Resolved! New phone, but want to keep existing #

I am with Public Mobile, using a Samsung phone. I have upgraded to a newer model. If I transfer the sim from the old phone to the new phone (sim spec in both phones is the same), will that get me back in business, with the existing number, or do I ha...

Resolved! No service

I purchased and activated my new sim cart and my phone number is xxxxxxxxxx but when i inserted the card in my phone Tecno Camon 16 S. there is no network signal. however when i tried it on my friends phone the card worked perfectly.Could you help un...

Resolved! Voicemail Diling Phone number

I was curious to know that how can I listen to my voicemails form other than my mobile phone.Thanks and Regards

Resolved! SIM network unlock PIN

After inserting PM SIM card and turning on phone it asks for a PIN to unlock SIM card. Why? And where do I get the PIN?

Phone order status

I ordered an iPhone on Aug 20, and have yet to receive any other updates or notifications about delivery. I chatted with a Customer Service rep and was told it will take up to 10 business days for delivery. Still no word even after the 10 days. I log...

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Important Update: eSIM QR Code Now Included in Activation Summary Emails