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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25395 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36874 Views
  • 185 replies
  • 27 Bravos

Resolved! data

Why was a lot of my data used when I was on wifi and not online much. over 400 meg at one time.  Not normal. 

LHFisher by • Great Neighbour / Super Voisin
  • 1025 Views
  • 9 replies
  • 0 Bravos

Resolved! Add Ons Removal

Are add ons like data and long distance permanent additions to your plan or can you remove them?  I expect some long distance to Europe for a couple of months and then it will end.  I do not want the add on if it cannot come off. Also, do unused minu...

BPrior by • Good Citizen / Bon Citoyen
  • 787 Views
  • 5 replies
  • 0 Bravos

Umidigi bison wifi hotspot not working

My dad has a umidigi bison with a public mobile sim in it and the wifi hotspot doesn’t work it will show up on other devices and you can connect to it but it won’t have any Internet on it I have an iPhone 8 with public mobile sim and my wifi hotspot ...

Gavin7 by • Good Citizen / Bon Citoyen
  • 3789 Views
  • 15 replies
  • 0 Bravos

Resolved! Referral code

What is the referral code everyone is asking about and how does it work, where do I receive one?

frash by • Great Neighbour / Super Voisin
  • 1093 Views
  • 7 replies
  • 0 Bravos

Resolved! Moving services

I have one of our family phones with public mobile, I’d like to switch everyone, as long as the phone is paid off, we can do that? All iPhones.

frash by • Great Neighbour / Super Voisin
  • 732 Views
  • 5 replies
  • 0 Bravos

Data add on

My bank account was charged for two extra 1G Data add ons but they do not show up on my account at all….. help.. 

Resolved! Auto Pay Extra Data

Hi! I've yet to join public mobile, I've been wondering if the bonus data for auto renews every month or if it's only a one time thing. Also if un use data stacks up over the months. And is it possible to add a reference code after my account is made...

Kzule by • Great Neighbour / Super Voisin
  • 927 Views
  • 4 replies
  • 1 Bravos

Resolved! Phone talk is not working due to running out of minutes

Hi there, I realized that I have gone through my minutes for the plan a couple of days ago and I was no longer able to make phone calls. I paid my bill which is due on the 3rd of august and it still doesn’t work. I initially intended to pay $5 for an...

Rickyasf by • Great Neighbour / Super Voisin
  • 892 Views
  • 6 replies
  • 2 Bravos

Resolved! New phone

how do I register my new phone

Claudebigras by • Great Neighbour / Super Voisin
  • 838 Views
  • 5 replies
  • 0 Bravos

Data not working

I have data on my phone, but once I reached my limit of 1G, I started using the one time bonus 5G and my data is much slower than before. Why is this?

phone not connecting to network

Hi,    I just bought a SIM card and activated it and everything, but when it is inserted into my phone it will not connect to the network. I have tried everything that SIMon has suggested and nothing is working. I have a new iPhone 11 if that makes a...

Kadeklisowsky by • Good Citizen / Bon Citoyen
  • 1402 Views
  • 12 replies
  • 0 Bravos

Data not working on new phone?

Picked-up a used unlocked phone, put the Public SIM card in, but data doesnt seem to be working? Any suggestions? Have I missed a step (or two), or should it just work? Any feedback greatly appreciated....

jrprvs2000 by • Good Citizen / Bon Citoyen
  • 1196 Views
  • 7 replies
  • 0 Bravos

Refer a Friend Reward

Hi, I did not receive my "Refer a Friend" reward. Thanks Gordon

gchan by • Great Neighbour / Super Voisin
  • 1899 Views
  • 11 replies
  • 0 Bravos

Data does not work want cheaper plan

I lost my phone and picked up one of your public mobile sim cards and then loaded 60 dollars onto it and chose the 50 dollar plan but the data doesn't work at all, never has only calling.  Anyway it still served its purpose to help me find my phone. ...

Humpcamel by • Great Neighbour / Super Voisin
  • 832 Views
  • 6 replies
  • 1 Bravos

Not receiving texts or calls

Hi all, I've been using Public for over a year now.  For some reason I've stopped receiving texts and calls.  I've restarted my phone, checked my SIM status, ensured I'm not on airplane mode and still no luck.  I've had others text me and call me and...

jolsen by • Good Citizen / Bon Citoyen
  • 4597 Views
  • 51 replies
  • 1 Bravos

Resolved! Black Friday 5GB one time add-on

Hi!For months now I keep getting notifications that I've used all my data within a very short time period. It was odd because I felt I had a lot of data available to me (currently have 1.5GB @$35 plus 5GB with the Black Friday Promo when I first sign...

sleffer7 by • Great Neighbour / Super Voisin
  • 1554 Views
  • 9 replies
  • 0 Bravos

Resolved! How and when add U.S. addon

Hi, I am travelling to the U.S. and I'd like to add 'talk+message+data' to my current plan.  These are my questions:My current plan is unlimited talk+message (in Canada). Will I still be able to make unlimited talk+message to Canada from U.S.?I found...

esmaili by • Good Citizen / Bon Citoyen
  • 1304 Views
  • 8 replies
  • 0 Bravos

Resolved! minutes left in plan

how do I find out how many minutes are left in my plan?

swiss32 by • Good Citizen / Bon Citoyen
  • 1235 Views
  • 6 replies
  • 1 Bravos

Resolved! Upgrade to same plan

Hello I have my wife on the former 8gig/month for $50.  I see now that there is a plan for 10gig/month for $50.  How to 'upgrade' to the same plan?   Dave

Dave76 by • Good Citizen / Bon Citoyen
  • 1802 Views
  • 15 replies
  • 0 Bravos
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