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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Contact list

A friend would like to switch over to Public Mobile with her current phone number. I can see the process for doing this but I can’t find out if she is able to keep her current contact list, photos, etc when she puts in the new SIM card.

Resolved! Service suspension

While attempting to suspend autopay i needed a 4 digit number. My account was set up originally by a person in a local store which is now closed, and i assume he put in a number but did not give it to me. The 611 computer will not let me go fwd. wi...

I did not receive one time 500 Int LD bonus

I did not receive a message about 500 Int LD bonus

Account

Automatic payment from Visa has not come out for December and Public does not recognize email/password. Is there a phone number I can contact?

Login issue

All my attempts say the link you are trying to find is expired. My login credentials are correct, for this reason I am unable to see my account details. Can you please assist.

What will happen to cell phone service in Canada if the Competition Bureau’s appeal fails?

Resolved! Over charged on auto pay,

How do I get this fixed?

Resolved! Can I follow up on ticket re missing bonus data?

Hello! I'm new here, so please excuse me if this question is wrong? I have signed up on December 29, registering for the 8 + 42 GB for $50 (in Quebec, with a Laval number).My friend mentioned on the day after that she doesn't see the friend referral ...

Resolved! Reactivate my old public mobile number

I was not using my old public ph number, it is now deactivated, i need it , how to bring it back.i bought new public sim key .

Resolved! 12MONTHS12GB Code Won't Work

Hi all, I just bought a plan with Public Mobile but the 12MONTHS12GB code which expires tonight isn't working.I can't seem to get through to any human to talk to. Anyone know how to fix this? Thanks!

Recently ported from Telus... now SMS not working.

Hey guys, I ported over from Telus four days ago and have had nothing but problems ever since. After going back and forth with the CS_Agent for the last three days my phone is finally ALMOST working.... everything is back to normal except for my SMS ...

Resolved! Bought Phone from PM, no SIM card.

I bought a Samsung A13 from Public Mobile and was promised a SIM card with the phone. I got the phone but there was no new SIM card with it.

Resolved! Is the promotion for $50/50 gB available for upgrad for current Public Mobile customer $45/20 gB?

Hi,Happy New Year! I have a current plan of $45/20 gB, can I upgrade to the Boxing Day sale of $50/50 gB? I do not see that option when I sign into my account and choose the change the plan. Does the Boxing Day promotion of $50/50 gB apply if I app...

Resolved! Lost phone

Hi, I'm new on the community and I want to know if I loose my phone, where do I get a new Sim card?

Resolved! Locked out of my account

I've been locked out of my account. I can't remember for sure if I've changed my email but my phone number has remained the same for years. Im having a hard time here. I've changed my password following the reset prompts and when I try to log on afte...

Resolved! Incorrect message for porting my number

I received a message from Public mobile that they received a request to port my number. But, I never requested this. How to stop getting into any trouble with my existing phone number? I worry if someone is trying to steal my number... Please sugges...

Resolved! Service provider

Hi! I have bought a sim card from public mobile and am trying to activate it right now, while also keeping my old number. The issue is, that when trying to transfer a number, the old service provider is required to cancel the plan and transfer that n...

Problem with voicemail

I'm out of country right now so am not using my PM phone. My account is still current so if I was in Canada my phone would still work. I am just using my phone when I have access to WiFi. The problem is my phone suddenly started giving me alert messa...

Resolved! need the IMEI number form an old phone

its from a Galaxy Samsung S9 Plus

Resolved! $45 for 20 GB promo

Hey - I ordered a sim a few days ago from PM but I can't activate and choose a plan until I get the SIM. The promo ends today for boxing week....how do I still get the promo when my sim arrives?

Resolved! Is public moblie down ?

Hi just wondering if public mobile is down right now. I can't recieve or send text messages. I have check on my account it says I have unlimited talk and text as well I have data. I have the 30.$ plan with another 3 weeks left on it . I can however ...

Resolved! Got my phone, but no sim.

Like the title says my pre owned phone just arrived, but no sim cards were included. Was supposed to receive 2. (one with the phone, and one bonus). Sent in a ticket, but when I click 'view a copy of my ticket' nothing is there.

Resolved! pre-authorized credit card

I have a new bank account and I want yo to take money from a different bank -payment for my cell.Accont # 10000xxxxxxxx Please take my monthly payment to cover my plan from CIBC bank xxxxxx Marine xxxxxxxxxxxx

Resolved! Payment Problem

Hello, I was charged twice for January. How do I get a refund? Thanks

Re: SIm not active

Hi I recently ported my number over from Koodo today on the 3rd of Jan 2022 but my public mobile sim is not active

payment problem

I enabled pre-authorized payment method but $2.00 is not off from my monthly payment.

Resolved! Invalid Canadian Number

Tried activating a PM account and transfer my number from Telus. Went through the entire process getting an error message at the end telling me to create a ticket (error 821). Realized that I need to be in incognito mode in Chrome as I did with previ...

Two payments one account.

I checked my credit card transactions and I made a payment Dec 29/22 but then I noticed I have been charged again and it is pending from Dec 30/22. The second payment isn’t to my Public Mobile account but to Public Mobile Vancouver. Can you explain p...

Resolved! No network connection

Hi, I just switch from another carrier before the long holiday, today when I resume my work I found that I got no network connection. Please advise if my work place is out of coverage ? Manitoba R7A.

Resolved! Call forwarding

Currently in Arizona with cell service through a US carrier. Can I call forward all calls made to my Public Mobile a/c from here in Arizona? Any additional cost?

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