Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey. I submitted a wrong ESn when attempting to port a Bell Prepaid number. How would I rectify this?
Hi there, I sent in a request to reset my password one week ago. I have not been reached out by anyone so far. I immediately need to log on to my self serve and get a referral code for my friend. Please help me out.
I just bought the 400 min international add on a few minutes ago. The add on is displayed on my list of add ons but when i start caliing it gives me a recording that says i do not have that feature. Need help.
hello i need my sims puk to unlock it thank you
Just thought I'd post this as a heads up. Googling them doesn't bring up any legit companies even though it looks like a toll free number. It says "suspicious activity on your social insurance number and on your bank..." then To reach blah blah bla...
Question, With Autopay... i have an extra 250mb per month... how does it work if I purchase and add-on? which one goes first? the 250 or the add-on? You see my point here, if the add-on goes first then i will be incline to NOT BUY any until i am at z...
with the$25. plan is it free texting Canada wide?
Requesting assistance to port a Koodo postpaid number to new Public Mobile account - Oct. 6, 2020. Thanks.
I forgot my password and pin no. I Used 3-4 years ago. I used Auto pay. now credit card is expired. Thats why my phone suspended . I Want to talk with[ubic mobile service. But They dont have direct contact. what shall I do?
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I already set up Auto-pay with my credit card. This should be a recurring bill. But my credit card doesn't receive as a recurring bill. After talking to the representative from the credit card company, the suggestion is that I have to ask public mobi...
Hi... Was with Koodo... though I was doing a good move going to Fongo...NO!!!! So... purchased a SIM card for Public Mobile and surprise... I'M BLOCKED!!! when I get to pay... the transaction goes thru (under KOODO TOP UP REAPPROV and underneath PUBL...
hello, I would like to know if anyone have the same problem. My current plan is $25 for 1G data. (500M basic+500M because of binding credit card.) I got a 3Gb extra data for coming back. However, those 3Gb data wont renew after new cycle comes.( sorr...
Urgent, please help get me out of a bad situation!In May I set up an account, activated a SIM and got a phone number (didn't place SIM in phone yet). Paid 2 months, then passed over to colleague who unfortunately didn't continue monthly payments. Now...
I have a personal email address that I use through a domain that I own. I can't send emails due to SMTP timeout errors when I'm not on WiFi. I noticed that PM is giving me ip addresses that are blocklisted (spamhaus.org). Can I get a clean ip address...
I am currently in USA. I can see that I received voicemail from Canada, but I couldn't access it. It says since my long distance isn't activated, I cannot access my voicemail. But before choosing public mobile, I was told by care specialist (through ...
I am in desperate need of help. I am trying to change my plan to a better one. When I try my password it says it’s wrong and I’m locked out after one try. I’ve reset my password and try again and it says again it’s wrong and locks me out after one tr...
Could someone please explain how to understand the billing information on PM? I look at what I am billed in transaction history and worry than I am being overbilled as I cannot figure out the in's and out's of the charges. For example, I am on a 90 d...
I have a Telus account already phone is on a plan and phone is paid for, hints why I’m trying to switch, but I see why it’s not worth the time to. Thanks for the input
Hi! How do I put the plan on hold say for 6 months? Thanks!
Hi, Woke up this morning and my cell phone shows zero bars to the cell network. Can’t make or receive any phone calls.my account is active and payments are up to date. I rely on this phone for my work call outs as I am an emergency responder. when I ...
I pay for the 8.5gb of data,and I just got a 95% usage of data txt. .but it says I've only used 2.14gb of data. So it's giving me a warning for the 3gb plan when I'm not on that plan. Any ideas?
my lg g5 h831, withhome domain stuct on mms.mb.telus.com impi:302220546285477@ims.mnc220.mcc303.3gpnetworking.orgphone contect 0x00000001. im gonna reset it and hope for the best. please someone help?
Hi my billing cycle starts at 10th of every month. Today(oct 06), I have used all of my mobile data and i want to start new billing right now that will help me to get mobile data. I have made a payment but still my account showing 10th oct as billing...
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