SIM Card Hasn't Arrived

[korman00]

I applied the Sim card at Feb 18. Over 13 business days have passed. It hasn't arrived yet. One post indicates I could track the order by order number and postal code. It does not find anything. Why it takes so long? Now I hope to cancel this and look for another provider. How can I get the refund?

[BKNS27]

@Joshbb 

Good to know it is not just PM for SIM delivery time. It seems that whoever you order the SIM from delivery time is long.

[Joshbb]

I recently ordered a sim from a different provider and it took Canada Post 2 weeks to deliver it. Seems they’re beyond sluggish right now. I cancelled that plan because I was unhappy and went to a store to grab a PM sim instead. 

[DennyCrane]

No chance this is a Canada Post issue. There could very well be a tracking number, but that doesn't mean PM has actually shipped it out. My guess is there's one teenager responsible for shipping sim cards for all of PM out of his basement.

[BKNS27]

@korman00 

Members have indicated that it may take up to 3 weeks to arrive. It seems Canada Post are taking longer to deliver your SIM.

[korman00]

Thanks! I just opened the ticket because of your message!

[Hollister]

@korman00 

Usually takes 3 to 4 weeks. If you cannot wait buy one at a Telus store and keep this one in the mail as a spare.

[softech · Accepted solution]

@korman00 

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business day, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us",  then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there