2 weeks ago
I'm a new client and had requested a regular Sim card. It's now been 9 business days and the card hasn't arrived. Would like to change to an e Sim rather than continue waiting. Need instructions for that process.
hi @White_Shoes
Sim card delivery can be 3 days to 3 weeks here
But best to ask PM support agent for status update, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one
