Can't log in to self-serve account

[kwabena]

Hi I'm unable to log in to my self-serve account and also I'm unable to log in to create tickets. Can I get some help with this please?

[kwabena]

Thank you @Handy1, I've sent a private message to CS_Agents!

[kwabena]

Hey @softech Thank you for the quick response, sorry I used my username but took it out for the screenshot. I also don't have steps 3 and 4. This is what I see. Can you send me the link for the screenshot you have please? I can try

[Handy1 · Accepted solution]

@kwabena first try incognito mode private mode there are cache issues . But to open ticket here the link 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[will13am]

@kwabena , you need to insert your community username also into the login page.  

[softech]

@kwabena   that box you shown is for the Community username and password, your community username is kwabena

then at the end of the ticket open process (Steps 3 below) , there is another validation for My account , but you can also choose to use 4 digits PIN

[kwabena]

I get this message when trying to log in to create a ticket