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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Reactivate

I changed my plan and my phone won't reactivate but says it's activated. How long do I have to wait?

Resolved! refer-a-friend and you'll both receive $5 off your bill

I received this SMS from Public Mobile on Monday (Oct 28): "Public Mobile here. Save this Cyber Monday on our 4G speed plans! Upgrade to 15GB of 4G speed data for just $40/mo. Get this deal in My Account at https://myaccount.publicmobile.ca. Plus, re...

Resolved! New Activation

how to bring my number from Telus ?

Resolved! offer $20 off on $55/month not appearing in my account

I am a new customer in public mobile. I applied black friday offer of $20 off on $55 package. But my profile does not show details regarding this offer. My account has been debited for $55. Kindly resolve the issue.

Resolved! Automatic Account Payment

Have been using automatic credit card payment on my account for many months without problem. Got a text message yesterday saying my payment was not received and now my account has been suspended. Why did payment not go through

Resolved! Can't access account

I created a ticket because I did not know the email on my account. Someone at customer service named Alex went over the process and gave me a new temporary password. That password didn't work. He told me to clear the cache and try again. I tried on 3...

Resolved! Alert Messages from US Bank not getting received

Hello Friends, Does any one faced a similar issue and resolved this. Banker is saying thats something with the Provider has to remove the blockage. I can receive text messages from my friends in USA. Kindly advise for any help. Thanks for your assist...

Resolved! November payment

Neglected to update replacement credit card details & notified re non payment for Nov. Account is set up for auto pay.Went into account on 29Nov22 & updated card info & made payment which appeared to go through. Checked bankCredit Card account showed...

Resolved! Make changes to my account

My daughter has been with public mobile for 4-5 years. We want to make changes to her plan, but have never logged into her 'my account' so we are unable to make the changes. I want to be able to get her some more data, and also set my son up for a ne...

Resolved! plan charges

Hi I signed up last night to public mobile to avail the black friday promo of $35, 20 gb for 15 monthspromo code in 20OFFMONTHLY, but I was charged $62.15. I did not get the promo

Pre authorization for payment

I want to update my credit card information for payments as the previous one has expired

Resolved! Switched to a new carrier but cannot login to cancel auto-payment?

Hi, I recently switched from Public Mobile to another carrier. After the switch, for some reason, I'm not able to log into my account anymore. I tried multiple times and it doesn't work. I've tried to reset my password using my email and phone nu...

Resolved! I went over Data - I have 1.4 gb promotions usage left?

I don't know what happened - but it seems that my phone was streaming with Data and I used 1 GB.. right away in my pocket (watching videos on Telegram...) I usually use a measly 500-600 mb per month - but looking at my page I have used all my 1024 m...

Not receiving calls

Hi. I am not receiving calls when someone tries to call me. It goes straight to my voicemails. Why is that? I did restart my phone. Still nothing.

Resolved! Got porting out message and replied "Yes" but never got confirmation of port out.

After typing "Yes" to port out message, am I supposed to receive a port out confirmation message?I did not get one, and it's been a while.

Resolved! Sim puk

Puk for my sim card needed

It's not letting me pay. I tried everything!! Phone is now suspended

It's not letting me pay. I tried everything! Can't talk to anyone and now phone is suspended, help.

Resolved! Porting out from Public Mobile to Freedom.

Hello, I have been trying to port out from Public Mobile to Freedom for just over 24 hours. The first attempt I received the SMS and replied yes.The second and third attempts I never received the SMS.I am wondering if you can put me in touch with the...

Resolved! How do I get to talk to a real CSR about getting ripped off by Public Mobile ?

I want to give Public one last chance to make things right before I contact the the BBB and the like.

Resolved! We switched over to Fido yesterday after not getting my rewards. Now I can't login to cancel Public

when I go to public mobile my password will not work, when I request a new code by email , nothing comes, it is so frustingating.Also two years ago, I referred my girlfriend to public, and I did everything right to get the refer a friend bonus but it...

Resolved! Cannot transfer phone number from Rogers

I did all the phone number transfer as per instructions. Everything went well but the number was not transfer. I phone Rogers. They said the transfer request was not properly placed by Public Mobile but they preapproved the transfer. Now the Public M...

Resolved! 20G for $35 monthly Plan for New Activation

Good Afternoon, I just received my sim cards today but the Black Friday promotion (20G for $35 monthly) is expired. The customer agent from online chat told me that they will honor the promotion as long as the purchased was made within promotion peri...

Abdol-195

Resolved! I need access to my old sim card

I shared a message last time about my sim card not working with public mobile because of my transfer. Unfortunately it didn’t go through and Koodo gave me a temporary number. I want old number back, but I need to receive another text message from pub...

Resolved! Does the 3 times points /month only apply to new accounts?

Does the 3 times points /month only apply to new accounts? 3x Points-back Earn $2.25/mo in pts value

Resolved! $40 plan not showing upgrade to 15gb

Don't know if I am just being too impatient but I had signed up for the 15gb for $40 plan upgrade which was supposed to take effect yesterday. So far, my plan is not showing the upgrade and is still showing as 5gb for $40. Does this normally take a f...

Resolved! Puk number neede

I need q new puc number

Cyber Monday Refer a Friend Promo

Hello,Does anyone know when my friend will have to activate the account by in order to get $5 of per month for five months Cyber Monday Refer a Friend Promo? I got a text about this but there was no end date showing. I tried googling but did not find...

Resolved! IM BEING ROBBED BY PUBLIC MOBILE

I’ve been charged for two separate add ons and received none of the services paid for I’ll need my money back pronto you guys out here stealing

Resolved! How do i change the email on my account?

It won't let me change my email in my account - profile

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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Reactivate