Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello. I would like to add a second sim card to the same account, How could I do this?
Hiwhere can I see how much data is left and what is the period so I know when it will be reset? On the data usage page it only seems to show the bonus data. And I don’t see what period it is for. is there a way to see how much I am using daily?than...
Hi, I purchased a US roaming add-on, and I'm roaming in the US and can make the calls, but they always hang up automatically after three minutes. If anyone knows what's going on that would be extremely helpful. Thanks!
I got locked out of my account. I waited 3 hours and I can’t access my account. I forgot my password so I can’t login.what to do?
I am on $25 plan, and i am getting $2 off for auto pay and $5 for Loyalty and $1 for refer a friend, should I switch to new points system?
i have auto payment from a year and I haven't got any 2$ rebates. Can someone help me with that. Not able to submit a ticket as well.
Is there anyone else in Ottawa experiencing issue with calling and receiving calls?I can text but can't call . The issue is only in my area.or same in other Ottawa areas?
Hi, I just bought SIM card from the store yesterday, but my old SIM card with Bell was broken in the cell phone that cannot be took out, so I cannot receive msg from bell to release current service with bell, so that I cannot use public service now b...
Need to send port request
unable to reach out to Public to update credit card
I an about to buy a phone and activate a second line for my family. However, when I try to verify with the tool "To find out if you if your cellular phone is compatible with our network, click here." at the bottom of the page (https://www.publicmobil...
I just added a usa roaming bundle and am unable to call the usa from canada. Do I need to be in the usa first?
Hi there,Please help me to unlock my account, and reset my security questions . Thank you,
I am having trouble porting my number to public mobile. I missed 90 minutes authorization text. Now i don't know what to do. I submitted a ticket on community site but didn't get reply yet
Will a 3g phone fromAmazon work on this network
Hi,I would like to create a new account and transfer the PM number from the existing account to mine. Please advise.Thanks,Alex
I bought a US add on and it didn't work. How do i get the refund?Thanks
I just came back from another country and tried to activate my account. I first activate and applied for auto payment. then boom! The payment is duplicated.Just wanted to cancel the one, not auto payment. What I should do?! I think I entered only cre...
I just helped someone sign up for a PM account Can I enter the rewards code afterwards?Or is it too late?
I'm trying to port a number from PM to another carrier, but the other carrier says that my number does not below to Public Mobile.When porting out, do we need to use Telus Mobility as the carrier/network name?
I went out of town and my data stopped working. Had to rely on finding wifi spots the whole trip. Was in big cities (Toronto and Kingston) so coverage should not have been an issue. Checked my data limits and I was not over. Now is working fine ag...
I can not remember my email or password to get in my account
Do I need to do something prior to my trip to have my phone unlocked (?) so that I can use a different SIM card when I travel to another country? Thanks!
Hey I lost my phone and I ordered a SIM card but it said it will take 5-10 business days. I think I'm just going to go in and get a new SIM card so can I cancel my order please?
My friend just returned from Mexico and can’t find her Public Mobile SIM card. Any suggestions on how to get reconnected? She has been paying her bill all along.
My visa debit transaction won’t be processed and I can’t top up my funds
how do I carrier unlock a public mobile phone? I bought an Iphone from a guy and need it unlocked to use a different carrier sim card???
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