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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1863 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30240 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41985 Views
  • 185 replies
  • 29 Bravos

Resolved! Payment

How do I switch from an old card to a new one  

Susanspenc by Great Neighbour / Super Voisin
  • 531 Views
  • 3 replies
  • 0 Bravos

Resolved! Using phone in the US

Looking to add the US Roam - Talk Txt 3 GB Data on my 3G network phone.  Will my phone work in the states in light of the fact that some providers have shut down their 3G networks?  Or, do I need to change to a 4G network plan?

MoSnow by Great Neighbour / Super Voisin
  • 664 Views
  • 3 replies
  • 1 Bravos

Resolved! US charges

I have unlimited calling and texting in the US on my regular plan. I am travelling to the US for two months. Do I just need to buy US data every 15 days to be completely covered while visiting there?

Barbie123 by Good Citizen / Bon Citoyen
  • 1023 Views
  • 8 replies
  • 0 Bravos

Resolved! Account Number

Hi I am using the public mobile from long time, how i can get my account details

Resolved! My account recovery

Hey, I recently joined Public Mobile, when I was creating an account online I mistakenly entered wrong email address, and now I don’t have access to my access to my account. I am hoping to recover it as soon as possible. 

Darak by Great Neighbour / Super Voisin
  • 721 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't sign in

Why can't I reset my password on everything but just keeps saying the same thing now it says I've exceeded the amount of tries 

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Alycatstraz by Good Citizen / Bon Citoyen
  • 1154 Views
  • 10 replies
  • 0 Bravos

Resolved! Change Sim Card but keep phone number

I went on vacation, bought a new Sim Card with a new number and used the phone with the new Sim Card for 2 weeks. I was going to re-insert my Public Mobile card when I got home, but my luggage (and the Public Mobile Sim card) is lost. I bought a new ...

TSK by Good Citizen / Bon Citoyen
  • 1528 Views
  • 12 replies
  • 0 Bravos

Resolved! I need help activating my number

Hello, I just bought a new public mobile and I was trying to transfer my phone number from Koodo Mobile to public Mobile but after I completed everything it showed that there is an error. I've attached down here what is appearing. Any help will be ap...

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moise13 by Great Neighbour / Super Voisin
  • 895 Views
  • 8 replies
  • 0 Bravos

Resolved! Add-ons

I purchased the wrong add on. Instead of the US data I wanted the Canada one.

ibrahimadar22 by Great Neighbour / Super Voisin
  • 765 Views
  • 5 replies
  • 0 Bravos

US Roaming & Data

I am in Arizona. Every time I try to buy US Roaming & Data the system fails to complete the transaction. This is the third time in as many months. I need to put in a ticket. There is money in my account and there is a credit card number that Public M...

waassupdude by Great Neighbour / Super Voisin
  • 1524 Views
  • 16 replies
  • 3 Bravos

Resolved! Can't register

Trying to register and transfer a number. Go through all the forms but last step always fails with Error Code: 821. PLEASE HELP!

bellab04 by Great Neighbour / Super Voisin
  • 924 Views
  • 7 replies
  • 1 Bravos

2G - Samsung Galaxy A5 or SMa520W

Good day and thanks in advance for any assistance.  I am hoping to find out if Galaxy A5, 2G network will operate with Public Mobile.  I've checked extensively with the phones imei number and it clearly stated 3G or 4G, but the clincher is that my so...

kjspicer56 by Great Neighbour / Super Voisin
  • 702 Views
  • 7 replies
  • 0 Bravos

Resolved! Service

I'm paying for 4G but my phone says LTE all the time and I can't make calls in certain parts of my work camp?

BMB by Great Neighbour / Super Voisin
  • 864 Views
  • 7 replies
  • 0 Bravos

APN settings incorrect

Hi, I am having all kinds of issues with my device and service. When trying to create a ticket, the system does not accept my username or Pin, however it works to log in... tried changing my pin in account settings, and still won't accept it for crea...

KnightS0891 by Good Citizen / Bon Citoyen
  • 1992 Views
  • 13 replies
  • 0 Bravos

Resolved! Help! I cannot remember my login information

Hello. My husband and I registered an account and number as a gift for my mother-in-law; which we pay for each month. Unfortunately, I cannot remember the exact credentials I used to open this online account and I need to update the payment informati...

paperlillies by Great Neighbour / Super Voisin
  • 411 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't sign into my account

reset the password but new one doesn't work.  Tried multiple times.  Not typos.    Note:  couldn't use email password reset, used cell number reset Help!

rjung99 by Good Citizen / Bon Citoyen
  • 1282 Views
  • 13 replies
  • 0 Bravos

Resolved! SIM registration failure

I am trying to register my new PM SIM - and port a number form DCI telecom. After the first step registration process gets stuck at identifying the number a want to port. The chat bot is useless solving this. Finally I figured out how to and sent an ...

Lars by Good Citizen / Bon Citoyen
  • 2626 Views
  • 23 replies
  • 0 Bravos

Resolved! Add On for US long distance

Hello,I have 2 phone numbers on my account and need to buy a long distance US plan, but only for one phone number. When I go to add on I’m not sure what number it is covering or is it covering both?Appreciate any help with this.Thanks, Steve

Steve393 by Good Citizen / Bon Citoyen
  • 601 Views
  • 5 replies
  • 1 Bravos

Unable to access promotion bonus

Hi there, I should have access to 2GB of promotion bonus and my usage shows I have only used 44%.  However, I've been disconnected to data by Public Mobile. This is the first time this has happened since joining in July 2022. Can anyone explain how I...

RBelisle by Great Neighbour / Super Voisin
  • 606 Views
  • 4 replies
  • 0 Bravos

Resolved! Spam Email in my Community Inbox

I was surprised to find spam email in my community inbox.  Emails about earning cash with links to go to websites. I thought all the email would be about my Public Mobile service. Heather

Resolved! Registering SIM card

I get through the whole process to register my new sim card but it won't accept my Debit Visa to finalize the process and pay for the plan?

raygodwin by Great Neighbour / Super Voisin
  • 785 Views
  • 7 replies
  • 0 Bravos

Resolved! SIM cards never arrived

 My SIM cards, ordered on January 20, have not arrived in the mail.  

IsabelleC by Great Neighbour / Super Voisin
  • 711 Views
  • 4 replies
  • 0 Bravos

Resolved! Hey

i can't remember my pin code for the account and having hard time to reset that i don';t have access to my account online either  

lillabet47 by Great Neighbour / Super Voisin
  • 460 Views
  • 4 replies
  • 0 Bravos

Add on

 Am I not doing something right here to get data added?

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Barbados1 by Great Neighbour / Super Voisin
  • 957 Views
  • 11 replies
  • 1 Bravos

Resolved! Calls not coming through, texts are

I am new to Public Mobile. I ported my number over. However I am not getting calls? My texts are coming through though.

MBlue by Great Neighbour / Super Voisin
  • 520 Views
  • 4 replies
  • 0 Bravos

Resolved! Reward question

December 1, 2022 I received a Public Mobile email with “Refer a friend and you’ll both save $25” message. I decided to take advantage of this offer and got my wife her own phone and registered it December 3, 2022. I’m 79 and I thought I did everythin...

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