sign in issue

[janejolsen]

I have tried to sign in for a few days now.  I have reset my password, cleared my cache, tried different browsers and devices in private mode, no luck....I now get an error message when I try to sign in....any ideas?

[hycm53]

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@janejolsen wrote:

I have tried to sign in for a few days now.  I have reset my password, cleared my cache, tried different browsers and devices in private mode, no luck....I now get an error message when I try to sign in....any ideas?

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Try login by using computer such as laptop, for some reason, login by using mobile has a problem.

[Handy1 · Accepted solution]

@janejolsen  if your rest password and still cannot sign in get support to help you re gain access to your account 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

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