Halfway port failed

[Miss_Ela]

I ported from Freedom to Public Mobile about two weeks ago. While data works, I can’t receive calls or texts, even though I can make calls. I’ve tried troubleshooting, but this issue hasn’t been resolved. Can support please help fix this porting problem so my incoming calls and texts work properly? I went to eSIM. The old sim allows incoming calls and texts. 

[Miss_Ela]

Unfortunately its still acting up even after speaking to someone and having it retry the port im going to contact them again now and see if it will still be even possible seems like freedom and public dont like each other porting. 🤣

[will13am]

@Miss_Ela , is incoming calls still working on the old SIM?  If so then the number transfer is definitely not completed.  You will need to use the chat link on the lower right corner of the web page to initiate a support ticket.  Note that if you have a dual SIM phone, only one of the SIMs can be set to receive and make calls at any given time.  

[softech]

@Miss_Ela 

it's not a sim problem but look like the port request was not completed.

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there