Failure in Porting Number

[Warner1]

How can PM resend the confirmation text if the person involved cannot connect to PM service any longer and thus cannot receive any texts at all from PM.  The way I read it, the porting text from PM came in.  It was answered Yes within 90 minutes.  PM then closed the account and deactivated the person's service but in actual fact, the port from PM to Freedom actually failed so the PM account and service should not have be closed to begin with.  It needs to be reactivated in order for Freedom to try the port in again.

[hTideGnow]

hi @Warner1 

to port out the number, the PM service has to be active.  All carriers are following this rule

if your service is suspended, you need to resume the service first.  If you cannot login, you will need to ask PM agent to help to sort it out, then you can resume the service

you can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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