Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Website is not letting me make a payment
I am not able to stream or reach websites when not on wifi
I am currently on the $35/month plan for Unlimited Canada, US, and Mexico-wide minutes + 80GB of data within Canada, the US, and Mexico at 5G speeds.I need to change my plan to the Canada-wide $25/month plan for 25GB.When I logged into my profile, I ...
THIS IS ADDRESSED TO PUBLIC MOBILE MARKETING DEPT.- How to loose a loyal customer after 10 years.Step 1: Ensure your AI chat-bot is so ineffective and frustrating that a simple problem that could have been handled easily in a private email is direct...
I used 1.94 GB of data on May 29th and haven't used it since. Why does it show that I used 1.94 GB of data this period?
Hi there, im not sure how to DM but i need a manual release of phone number for koodo because i dont hav access to that phone number anymore (public closed my account for some reason when i attempted to port over)
Hi there so I’m trying to setup my new account but my billing information is not working
I accepted a plan offer that was sent to me by text message on May 17, but I still don't see it reflected in my mobile data. Could you please tell me why? Has the promotion been applied to my account?
Hello, I am living abroad for a couple of years due to work. I want to port my number temporarily or permanently to Fongo. But since I am living abroad I can't receive text messages. How do approve this transfer?
Do you know why Telus has towers in Windsor but not Bell?
I am being given a phone and am looking at the Canada/US/Mex 40GB plan for it. I would like to purchase the plan, but wait to activate it and begin payment a couple weeks from now. Would my best bet be to purchase the plan and physical SIM, wait for ...
I am back in Canada and trying to restart my line. I tried eSIM And physical card. O can’t make any calls. If someone tries my number they get the no you have reached is not in service. I have been paying for my account even when it was not in use. W...
I switched from Fizz to Public Mobile yesterday. Phone number transfer was completed but did not get any network on new eSIM from Public. Deleted and installed twice while communicating with support and following all instructions, but nothing. Phone ...
Had to verified IMEI before purchasing e-sim plan, it gave me a pass. It's a Canadian Galaxy s20, it is e-sim compatible.Can't submit a ticket because the button is greyed despite filling all the fields.What do I do?
Hi I found out my daughter’s phone is not eSIM compatible after purchasing the plan. How do I request a refund ?
i changed my phone number on line but my app isn't changing it
My iPhone 12 cannot activate iMessage with my phone number. The number spins indefinitely under Settings → Messages → Send & Receive. Calls, SMS, and data work. The issue began after porting from Koodo to Public Mobile and has persisted for months. I...
Please help.I am trying to switch from PM to Rogers (unfortunately). The Rogers rep kept my old SIM card and gave me a temporary phone number. I replied to the text from PM authorizing the number transfer. I got an SMS several hours later saying my n...
Good day, My public mobile account is always paid in full each month on the due date, I have a son who suffers with mental illness and he reset my phone a few days ago causing me to lose all my data, saved passwords, apps, messages, etc and I am not ...
Something didn't go right while activating your subscription. Click below to contact a Customer Support Agent. When I click Get Support ... I get nowhere. What do I do now?
what is my account number?
Late yesterday afternoon my data stopped working and I haven't been able to get it back up since. Coverage says there is no outages or problems where I live, but I've done everything I can from my end (reset internet, airplane mode, restart) numerous...
SIM HIJACKED! Please help, they are taking over my personal accounts and information! Thank you. I tried to create a ticket number yesterday but didn't hear from anyone there...The number was 339063-759
Same issue, can't find an answer Did you get it fixed
Hi there. I have account with Public Mobile. I have phone number with Public Mobile for my wife. I have phone number with Rogers. I want to change phone number to Public Mobile. How can I do it? Please advise. Thank you. Igor Maksymenko.
My plan states that it has "Unlimited Canada and US Minutes." As my plan also includes 20GB of data for use in Canada and the US, I would like to know if "US Minutes" means I can just call the US for free from Canada, or does it also mean I can also ...
HelloThis is Lesley McFadden. My account is all set up and I just need to finalize the transfer of my Fido number ###-###-#### over to the Public Mobile account. I've already had the text from Fido and replied YES to it. it just needs to be finished ...
Subject: Request for Physical SIM Card and Service ReactivationDear Public Mobile Support,I am writing to request a physical SIM card to be mailed to me because my iPhone 17 Pro, which was using an eSIM, is broken. I would like to use my old phone, b...
