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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: Need to cancel my account

I can not find where disable subscribe button is. could you can take a photo. thanks

Phone line not working

Can't receive or make calls

Phone not working

I have data left and it’s not currently working

Resolved! unable to login

Suddenly unable to login, error “message;unauthorized”

Changing plans

Hi I would like to change to the $15/month plan from my $40/month but that plan isn’t showing up on my app. Please help.

PM Log in issues

Same. I have never had a problem logging in in years but today i get “message;unauthorized” I just want to pay my bill.

Log in issues

Everytime I try to log in to pay my bill, as I had insufficient funds when my bill was to come out, which was three days ago, I put my info in, my code, and then it loads and then a black screen pops up with a message that says “message;unauthorized”...

@ Wrongly Charged

Hello.We left Public Mobile (or so we thought) on June 12. However, I got a credit card charge on July 23, and am tryjng to resolve why.We actually had two accounts: one seemed to get canceled, and one seems to still be active, as I can still log in...

30 day 3g usage increase what is it?

What is this 30 day 3g usage increase all about?

Credit Card change

I need to update my credit card.I get a message to resume activation, when I am activated please help.Cant sign in password a email are right.

Resolved! US trip

i only have the $18 Canada plan, will I receive SMS when I am in US if I do not buy any roaming add-on? I will have hotel wifi, any way I can make calls back to Canada?

Locked out of My Account because verification code is sent to my suspended number

Hi, I’m currently outside Canada for four months and temporarily suspended my Public Mobile service. My 90-day deactivation deadline is approaching, so I need to reactivate my subscription to keep my phone number.However, I cannot log in to My Accoun...

Resolved! Do I have US roaming included in my plan?

How to find out if USA roaming is included in my subscription?This is the description, however there is no mention about roaming40 GB of data for use within Canada US & Mexico at 5G speedUnlimited Canada, US & Mexico minutes and messaging plus unlimi...

Puk code request

I've been travelling and just returned back home. I am being asked for a puk code.

Not connected

I just got this cell service today. It has been 7 hours and my phone number has not transferred over yet.

Issue logging in to Public Mobile (Forgot the email attached to account)

Hi, Hope all is well. I have been trying to find the email attached to my account by using my phone number which is linked to the public mobile plan. However I keep getting a message saying enter valid number which doesn't make much sense. Any help w...

Cancel shipment of SIM Card

I mistakenly placed an order for a SIM card before later realizing I can purchase one in-store at a location near me. I would like to cancel the shipment of the SIM card and be reimbursed the fee.

Double charged for the previous 3 months

I have been double charged on my account for the last three months. How do I get reimbursed and stop this from happenning

Resolved! I’d like to link my physical SIM to my phone.

Hi I’d like to activate my SIM on my new phone. I don’t just want any random number, I’d like one that has either a lot of 7s or a lot of 8s.

Trying to cancel service, unable to log in!

Hello! I bought a public mobile sim for my kid last month. We didn't end up using it and I threw it in the garbage. I realized just now that I forgot to cancel it. Big problem here because the multi factor authentication is now asking me to submit a ...

Text/ call failed

After switching over, I am getting the message on text as Not delivered ! Another problem is trying to make a call, and I get Call failed.Please advise....this is not a great start.Thanks,Rick

Utility and Cost

I just paid for 10GB of data, but I am told there is a configuration problem and it appears I have been billed in USD

Resolved! Payment

Why did I get charged on Jul 20, 2026 for A Top Up of $16.75 when I did not request or need it?

Can't submit a ticket, can't private message CS agent... what to do?

I'm having trouble but I can't get help and I am unable to submit a ticket. I've been directed to leave a private message to CS agent but there is no where to do that.My phone data is not working since the beginning of the day on July 20; I have done...

My supplier Bell - no texto.

I didnt receive a texto from bell. Im Waiting since yesterday, i cant not finish my activation. Is it normal?

Payment

There was an issue with my credit card. Can you try again? This happened last July as well. I paid it online and it was taken out after. Therefore, I should have a credit of $39.20. I don’t want to pay and have a payment taken out again! thanks###-#...

Cancel subscription

I crested an account for my mom that was visiting her phone number is xxx xxx xxxx and now she is leaving the country and I want to stop the service after she leaves. I tried forget email and forget password and I am still unable to get in the accou...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Re: Need to cancel my account

Phone line not working

Phone not working

Resolved! unable to login

Changing plans

PM Log in issues

Log in issues

@ Wrongly Charged

30 day 3g usage increase what is it?

Credit Card change

Resolved! US trip

Locked out of My Account because verification code is sent to my suspended number

Resolved! Do I have US roaming included in my plan?

Puk code request

Not connected

Issue logging in to Public Mobile (Forgot the email attached to account)

Cancel shipment of SIM Card

Double charged for the previous 3 months

Resolved! I’d like to link my physical SIM to my phone.

Trying to cancel service, unable to log in!

Text/ call failed

Utility and Cost

Resolved! Payment

Can't submit a ticket, can't private message CS agent... what to do?

My supplier Bell - no texto.

Payment

Cancel subscription

Service

Porting my numbe

Payment

Paid and got a receipt, but no service (data).

App and registration.

PM app-travel

Problem with service

US service