Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Cannot log in to my account.
I am unable to cancel my plan as I no longer need the number but my account has logged out on the app and when I sign in it takes me to the select a plan page. I cannot check if I used a different email because when I put in my phone number for the f...
I try not to be mean when communicating on social media but I can't resist asking the question, who is running Public Mobile right now? It's Nov 16 2025. It looks like someone copied and pasted a maintenance shutdown message from Mar 4-5 of a previou...
you asked me to find my setting and change the community name, but i cannot find my setting
I changed $15 - 1 GB last two months ago, but finally charged me $18, i changed again today, can i go back $15 for 1 GB?
Hi, I tried to transfer my number from Bell to Public Mobile and I get the error message, "We are unable to transfer your phone number at the moment. Sorry for the inconvenience." What do I do now?
When I created my Public mobile account I was assigned a temp number. I then ported over my own number. However, the SMS code to login is being sent to thre temp number so I cannot log into the app. I can log into my account from the browser. Please...
When is PM bringing those phones back? Black Friday is around the corner and then Christmas gifts...Also, reward points earning and redemption changed drastically... any plans for bringing "More the merrier" back this year?
Have added a new SIM card to my old phone as my current phone is broken. How do I link my phone number to the new SIM card.
Is there a way to get to speak to a live customer service employee??all I want to do is update a new email contact for my account
Switching now from the $15 plan since the price is being forced and my subscription renews in 3 days.What's the difference between the $19 and $18 plan? 2 extra cents from the rewards points?
is there any charge if I change my subscription to a new one with the same monthly payment in the middle of the subscription period?
I am on the final step of activation I downloaded and logged in to my account but it wants a 6 diget code that was sent to a phone number i don’t have access to so I cant get pass this stage.
Public Mobile has closed my account due to me changing provider today, so I can't login there anymore. I want the money I prep-paid on Nov 13, 2025 refunded for the services not delivered on Nov 15, 2025. Thereafter, I want my CC removed from Public ...
Posting this from a new account with no phone number. I’m trying to login to my actual account but I can’t even though I enter the right password, I have 2SV turned on and my email is one that I don’t use or have access to and my phone number is my o...
Hello, I’m trying to log into the account to update the credit card information but I can’t sign in. I have two children who are using Public Mobile phone plans. For one of their accounts, we no longer remember the email address or the password. I tr...
I switched plans for more data and am still being charged for the other plan and the new plane since July . It shows on my visa but it doesn’t show on my profile payments . It’s a ghost plan now and I don’t know how to stop the payments
Hello. Is it possible to change carriers when in Mexico? Looking to change from SaskTel to public mobile plan while in Mexico. Or does it have to be done while in Canada?
Can I call the US from Mexico as part of my plan?
hello, i have been a public mobile user for over 10 years, i would like to change my plan and keep my phone number. i dont know the login to my account linked to my phone number. when i try to subscribe to a new plan and use the "already have sim car...
What steps do I need to take to transfer from rogers to public mobile
Hi! I just registered for PM and paid for a subscription, with the intention of porting my childs phone # from our current provider to PM. I have received an email confirming the subscription.I'm not clear on how to activate the eSim and also port th...
Hi, I want to switch my husband over to Public. 3 questions: 1. Is his phone compatible with Public? 2. Would a 4G plan work or should I be looking only at 5G plans 3. Any know if there will be a Black Friday sale this year?
i'm in a 5g area only receiving LTE+ 2 out of 4 bars
Hi i am back.i would love to reactivate my suspended account and my old number please
I paid by CC on Nov. 13 on phone 611 for the coming month -- was told it was the usual amount before I confirmed the payment -- before the due date of Nov 15For some reason today my phone service stopped working -- but the data plan seems to still wo...
Hi,I raised a question privately months ago and haven't got a response.My whole family is on PM. I constantly get bad service in the Wasaga/Collingwood area in Ontario. My sister is also on PM, and she has the iPhone 13 Pro. She gets 5G and I get 3G ...
I was charged on my set autopay date but for some reason it wasn’t applied to my account and my service was cut off. I had to log in and pay a second time within the same month. Can one of these payments be refunded?
Hello, I need assistance with porting my phone number out of Public Mobile to Fizz. I am currently overseas and cannot receive the SMS confirmation required to approve the transfer. Please help manually authorize the port or provide an alternative ve...
Signed up for public mobile on Oct 25, 2025, eSim doesn’t work. Ordered physical SIM card, I received it and inserted it, and it also doesn’t work? I can’t talk to the chat agent because it tries to send me a 2FA code, but since my sim card isn’t wor...
