Community

I ported out my number and it closed my account

Tired of the buffering and drops, so ported my number to fizz, but now I can't get into public.How do I get my remaining balance and points?

5GB bonus for 1 month

HI All, check if you see a 5GB bonus for 1 month on your accountI got the text saying thanks for the patience on the support ticket and they added a 5GB bonus to my account.  But the bonus has a 30 days expiration, and starts todayHappy browsing and ...

I just tried to port from Rogers to PM, but not working

I tried to port from Rogers to PM and it is not working. I have a UK line and the former Rogers line. On the cellular data it says Rogers still and it says SOS

Transfering number

I can outbound call with the correct number. But it isnt receiving calls. Can someome look into this?

Phone number port from Bell to Public Mobile is not fully completed

I changed my service provider from bell (with sim) to public mobile (e-sim) yesterday. I can't receive incoming and outgoing messages, and I can't receive any incoming calls. 

How do I contact a live agent???

Seem to be going in circles. Worst experience ever in switching. Still no LTE or 5G 

New phone, old one data wiped.

My son didn't follow the correct procedure to transfer eSim and activate his new device. Now he forgot his email associated with his PM account. After clicking on the forgot email link he is asked to enter his number. It then says invalid number. Pro...

Sign up error

My daughter signed up with Public with permission to use my credit card because I agreed to pay for her cell phone. In error she created the account for a NEW number instead of transferring her old number. I am now paying for a cell plan she hasn't a...

number invalid??

My son forgot his PM email address. Clicked the forgot link. Enters phone number, says invalid?? 

Lost Phone – Unable to Receive Login Verification Code

I lost my phone and now I’m trying to log in to my Public Mobile account so I can change the sim to use the number on my new phone. The issue is that the login verification code is being sent to my old phone number/device, which I no longer have acce...

Subscription

Do I have 4g or 5g

Phone not working

Can't call or receive calls

Suddenly Not on a Network

Hi,I'm hoping someone can please help me.I've been a PM customer for many years, on the same phone. My account is up-to-date.Suddenly today my phone stopped taking or allowing outgoing calls.I tried restarting the device. Tried toggling airplane mode...

how do i get my invoices

How can I activate my sim if I do not have a phone that can get app?

Hello.My phone does not get applications, how do I activate my sim card?Thank you

PMDATA10 Offer on upgraded text offer

If I upgrade from my $24 8gb account to a new text offer I’ve received for $25 10GB, will I lose my PMDATA10 bonus offer I’ve already applied? Or will I be able to reapply it once I’ve upgraded?

Is there a way to downgrade plans

I'm on a $35 one I don't use nearly enough data to justify it

Can't receive phone calls

Finished transferring my old number to Public Mobile, I can make phone calls, send and receive texts but can't receive phone calls. Why?

Complete activation

Complete my activation please Using my old phone number  

My phone number isn’t working

When people call my phone it says it’s not in service but I can make calls. I cannot recieve or send texts. This is a new number I just got with public

Subscription Change Failure Since January – Immediate Action Required

Dear Customer Support Team,I am writing to formally complain about an ongoing issue with my subscription that has remained unresolved since January.In January 2026, I changed my subscription plan. However, the new subscription has never taken effect....

No refund yet two months after cancellation!!!

Get the lead out - I cancelled my subscription at the beginning of April we're now halfway through June and I haven't seen the refund!!!!! Starting to think the Public Mobile is just a big scam!!! buyer be ware.