Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
can someone at Telus let us know if coverage will improve in this area below. I can't even get LTE speeds at my location, it's so bad your app times out. Green - telusWhite - Freedom
When does refer a friend bonus show up an account?
Been with pm for over 5 years (at least) never had a problem until last month I got a text saying I had used 75% of my data, 2 days later 100% of my data, my new month rolled over no data used up contacted support they told me Yes indeed I had used ...
Does pm support wifi calling? If not it's time for me to move on. Please if anyone knows. Thanks
I recently ported over from Fido, calls, texting and data are working fine, but my phone doesn't know what my phone number is, it shows as unknown. It's not a big deal but it does cause some issues with texting/sms.A bit of searching makes me think ...
Hi everyone,I initiated a port from Virgin to PM using PM's eSIM option almost 24 hours ago on my iPhone13. I did reply YES to the port request.Service on Virgin was discontinued as expected but, with PM, I try to log into my account after receiving ...
Made payment on my subcription today....SMS texting not working.....Can you help ?
Hello. I changed my plan this month but was billed twice for the both old and new plan in the same month. How do in about getting this fixed. I should only get billed for one plan each month. Thanks
I have international minutes available on my account but not able to call international number? How can we fix this issue?
Plan states: Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++" The ++ talked abt 411 etcMy data and text seems to work but the calls are not working no matter if I switch to T-Mobile or AT&T. Th...
I just upgraded plan from $25-$35 one gig to 50 gigs will my wife’s plan upgrade automatically from her $15 plan. The reason being she cannot send texts when my data ran out.
It seems that every month I am charged a day or 2 earlier. What gives, because at this rate I will pay 13 times a year instead of 12.
I've ordered a sim card online. Just wanted to know the status of that shipment
Hi, I mistakenly accept a text message offer for something else. After accepted I realize it was a different plan all together and not just international call add on. How can I reverse this action and remain my current plan?
I ordered a physical SIM card for the Black Friday plan. Will it be affected by the Canada Post strike?
I am looking for how to get a new phone number
Hello Community, We're happy to announce the launch of our brand new Support Videos. These videos have been carefully crafted to help provide detailed support and answer some of our most frequently asked questions. They are a fantastic resource for b...
I was charged twice how do I get my money refunded
Hi,I am having issue porting my number.I submitted port request and I received text from Fido asking to authorize port. I said yes to this text.I got another text from Koodo (i know, not public) saying my port had an issue.I called Fido, they said t...
I tried to subscribe with 3 different credit cards, all within the expire date (at least 2 years to expire), correct postal code, and none of them work. It keeps saying "Payment Failed! Please try again or use a different payment method."Tried many t...
phone shut down, changed new credit card ,won't renew subscription
Has this appeared for you? I’ve tried to turn off iMessage and FaceTime, log out of Apple ID, turned my phone on and off… my phone number hasn’t changed so it should still be connected ?what does this mean? How can I fix it?
HiIs there anyway I can review your my monthly statement of account in the app? I can see the daily usage of data but not monthly. Really would appreciate to review the data monthly total I used in the last month being November. thanks
Hello everyone,I recently switched to Public Mobile. Initially, I was with Virgin Plus, and I switched to Fido, but I didn't like the service from Fido and finally decided to make the switch from Fido after 2 days of service. The actual problem star...
Hello, Can someone help me to understand my plan for the data limit?My plan says "1GB data at 4G speed".Also it mentions "4G speed up to 100mbps."does that mean I can use up to 1.1 GB every month?Also what will happen if I used more than the data lim...
Hello,I was trying to make a phone call this morning but I got an automated message stating that my line is not active. I have a feeling it was because Public was trying to charge my credit card but it got declined (as I had to get a new one after re...
under this plan, my phone would work in MEX/US without incurring a roaming fee ?
Hello PM Community,I'm a new PM customer who had roaming issues with my past provider (arguing this on over half my bills and price is why I moved here). I am often on Lake Erie or sometimes by Niagara Falls and caught US cell towers. Just because I ...
International calls to Korea are not available
So thankfully I received the SIM in a timely manner. i am a bit confused regarding my plan. I bought this plan due to some long distance minutes included in it to 7 countries. My includes Long Distance minutes are not showing up in subscription detai...
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