Export phonenumber

[Julio7]

I need PM to authorize number transfer to Telus

sold my phone, canot download anything due to appleid sending code to phonenumber.

Phone transfer already requested with PIN, account number and IMEI.

@CS_Agent 

[hTideGnow]

hi @Julio7 

Telus should be able to

anyway, submit proper support ticket with PM support agent then

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Julio7]

Yes still waiting on reply.

[Julio7]

ITS what I thought. Lol

They cannot do anything

[slusagm]

what did PM do to your phone number, why you cannot download anything? and you only need a text from PM, you don't really need to download anything

you can ask PM to look into it by ticket.  Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       
Or message them using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage   

[hTideGnow]

hi @Julio7 

since Telus owns Public Mobile, you can in fact call Telus live support and explain the situation and they can simply move the phone number over without your get the porting authorization text from PM.  Call Telus helpdesk first