what did PM do to your phone number, why you cannot download anything? and you only need a text from PM, you don't really need to download anything
you can ask PM to look into it by ticket. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen Or message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
since Telus owns Public Mobile, you can in fact call Telus live support and explain the situation and they can simply move the phone number over without your get the porting authorization text from PM. Call Telus helpdesk first
