04-03-2025 02:05 PM
Got a new phone, tried to sign in on PM app but is sending verification code to phonenumber. Account is now locked for the next 22 hours.I don't know how to contact an agent.I am writing this on behalf of someone else since they cannot login.
Solved! Go to Solution.
04-03-2025 02:26 PM
you need to download and login PM app on your new phone and buy a new esim using the app on the new phone
And with the login problem, try click "Resend Code" or "Didn't receive code" and then "Send email" to get the code via email
04-03-2025 02:14 PM
hi @Brie6
if you got that verification prompt, you will need support agent to help if you cannot get the code on your phone
you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
