[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Adding a New Line
Hi I would like to refer to a family member to Public Mobile.Can I have the new sign up the same plan as I am having, $35 for 75gb, Canada,US, Mexico.If yes, how do I proceed.Thanks.
Why Pm so junk?
What is public mobile supposed to be run by tell us one of the biggest services in the world, why is it always so junk. Almost every month I have so many dropped calls and every second or third month I have to call you guys to reset my service. I hav...
2nd month in a row PM has stopped my service
This afternoon I got a text saying I needed to make a payment. It is a mistake on PMs part and I am getting sick of having my data cut off suddenly and not even being able to use *611! My plan doesn't renew until end of September or beginning of Octo...
Resolved! Coverage
I can't get data service in Shuniah Ontario Birch Beach Rd. My friend with Koodo which is the same service provider as Public Mobile Telus has service in Shuniah with 4G LTE and I don't. Thank you
Resolved! Post Test
Will this post disappear too?Edit:See last post for sim swap solution.
Porting number not success
I did port my number from rogers to public haven't received sms so now I paid twice! Customer service doesn't work Sundays! I already texted an agent! Help
eSIM cards for overseas
Can I get an eSIM that will work in Great Britain? Thank you.
PM Calls Breaking Up
My partner and I both have PM accounts. We are now ready to leave PM because our calls often, nearly always break up. It seems that, when the Telus towers get overloaded, they prioritize regular Telus customers over PM subscribers, causing PM calls...
Sim activation
I was on a vacation for 4 months and just got back. My aacount got deactivated and now when I tried activating it’s not letting me use my previous number, I have a physical SIM card too. I already paid for the plan and now how do I get my number back...
Resolved! Paying for a subscription
My cards were rejected. There was and remains no good reason given, much less understood by me, why.
My CC auto payment was not processed.
Hi, I have used automatic CC payments for years and today it didn't work for some reason, even though I have verified that there is no problem on the bank or CC end. I can't make the payment online, it says there is a problem and I can't send a ticke...
Saltair, Ladysmith, Chemainus, Cowichan Valley coverage
I see that people have dropped calls while on the PM network. I switched from Fido to Koodo in hope of better coverage but it's worse! So is PM coverage worse yet? I use both voice and data. Since switching to Koodo, sometimes people call me and m...
Resolved! RENEW SUBSCRIPTION ISSUE
I am unable to renew my account 438-xxx-xxxx.I was asked to re-enter the (existing) sim number which they consider invalid.I have had this account for many years with the auto-pay option.There have been no problems for years. Now I find myself with l...
Resolved! Payment
The option add funds with debit/credit card is not available for me
Resolved! Cant call 1-800 or 1-888 calls
Since I changed my plan from Cdn-US to Cdn-US-Mexico I cant call 1800 or 1888 calls.I get 8UM1 messageTried to call Cdn Immigration 1-888 number and got the 8UM1 message, tried other 1-800 numbers received the same. I
6 digit code
I am trying to confirm my identity to finish setting up my account but i am not getting a text msg and it is not giving me the option to get it another way. I think I may have put in the wrong imei numberHelp i need my phone
Resolved! Transfer phone number from SpeakOut to Public Mobile tips
If you try to transfer from SpeakOut to Public Mobile, you should know that you do not have a normal account number. Your account number is your phone number. However, if you use your phone number to transfer, you will get rejected. Based on few tim...
Hi
I ordered a SIM card over a month ago.Still have not received so I bought one at a store and it is not working at all.I need my phone for medical purposes when I'm out.I've been with this company since day one.And I don't really want to leave but I...
trying to downgrade subscription
I normally upgrade my subscription for the summer, and then downgrade it again. However this time it doesn't seem like an option as nothing lower is offered under the subscription tab (and I lost the 15$ plan that's grandfathered for others). How can...
Resolved! Us calling
I have a CANADA/US/MEXICO plan and I was recently in the states two seperate times (Jul26-Aug 5, Aug 28/29) and I was unable to make or receive phone calls. How do I fix this?
Why is Something So Simple Made So Hard?
Buying extra data shouldn’t be a maze. I paid for 3 GB, it shows on my account, but it’s unusable. The fact customers must wonder why is the problem. This shouldn’t be this hard.Buying extra data should be the simplest thing in the world. You run out...
Getting old number back
How can I get my old number back? edited by computergeek541: changed category label as this discussion is unrelated to phone hardware devices
Lost my phone and my service is on hold
I lost my phone when I was in accident and my service is on hold and i"ve lost all my back up codes to my emails to get into my other public mobile account. I do have a new phone and a new sim to get activated
mobile net work down
why cant i send texts or make calls?
Transfer Phyical SIM Card Back to Old iPhone?
I've had a physical SIM card in my iPhone XS for years. A few days ago I moved it over to my new iPhone 13. All was working well. Now I'm preparing to go on a trip to a country where Public Mobile doesn't have roaming. So I want to leave my SIM card ...
Resolved! Applied for a number transfer right days ago. Nothing is happening
i signed up on the 23rd and requested a number transfer. I waited the required amount of time but nothing happened. I have since submitted two tickets and nothing. I have until the end of today before my old number will no longer be active. I nee...
Text history
Can I see who incoming or outgoing texts are from ? Can I get the text history to identify who stole my phone.
Resolved! Subscription not activated
Hello,I bought a subscription for $40 per month. My card was charged. I followed all of the instructions. Got the app, but when it comes to activating my account it doesn’t work. It says that my subscription is invalid. It also tells me to contact su...
Transfer phone number from Speakout to Public
I finished the process as instructed about 3 hours ago on the Public Mobile phone app.Outgoing calls is working fine with Public network but incoming calls always goes to mail box.Can anyone help?
