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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Trying to cancel add on chosen by mistake

On March 21, I needed brief voice minutes for one day due to an unscheduled stop in the USA. Due to ambiguous nomenclature, I chose the 1000 u.s. minutes option, which didn’t seem to work. Then I chose voice/text add on, which provided the service I ...

account locked out

Hi I have two PM accounts , one of the accounts is locked out , unable to get support I need a way to unlock the account.please help me

240gb promotion

I didn't receive the new promotion of 240gb of data, like everyone else has. How do I get this promo? Thanks

i transfer my number from Koodo to public my koodo sim card is still working and public is not activ

i transfer my number from Koodo to public my koodo sim card is still working and public is not active its been two days did replied to the message again can somebody help please

240GB Bonus. Switching plans

I am planning on switching plans to the cheapest plan. $15 / month. Will I still be able to use the 240GB 'bonus'?I have been a loyal customer for over 10 years. It is sad they are removing the old rewards system. Will have no choice but to switch...

Not able to receive confirmation code

Hello folks, I recently ported my wife's number from Fido to PB and everything worked like a charm however, when I try to login to the PM app it tries to send me a MFA code to her number via text message and she doesn't get it.I can send her text mes...

Port in issue

Hello, it seems to be that I have an issue with my ported in number. I am not able to receive any calls or texts, but outgoing works with no issues. The old providers sim card is no longer working. Please help.

NO SIM CARD RECEIVED

I paid for a SIM and I was supposed to receive it a while ago... I live in MTL, does anyone knows how should I get one or if I should re-order it ?

incoming call

Why all of my incoming calls goes to voicemail immediately? Please help to fix it.

New phone number

I need a new phone number that has many similar numbers as possible. It will be my new number but I have 2 autistic and 3 blind family members so I need it to be easy for them to dial me

Resolved! Need New SIM same number

My phone was stolen. I need a new SIM but want to keep my number. What should I do?

I'm not able to use my US credit card due to billing zip code. Chat support also doesn't work.

I'm not able to use my US credit card due to billing zip code field. Chat support also doesn't work, so I'm creating this ticket.

Call Forward not working to 833 toll free number

Hi, I have a 833 toll free number that I'm trying to call forward my number to, and all that happens is a busy signal, calls do not go through. I can call forward to other numbers, but not my toll free number. Any solution? Thanks, Darren

stop subscription

Online application made but e-sim connection never accomplished. First monthly payment for service not received has been applied to credit card. I want all personal info given to Public Mobil on their online form destroyed and I would like my payment...

Resolved! Paid my first payment but haven't received sim card

Made my first payment but haven't received sim card

Resolved! US roaming add on

Hello, I am going on vacation in the US and thinking about buying the US add on for text/call and data. My mother in law is on Telus and has a plan that includes US text/calling. When we are in the US if I had this add on would I be able to call/text...

OnePlus phone not sending MMS

I have a solution!If you recently updated your OnePlus phone and it's no longer sending MMS on Public Mobile the issue is with your "Access Point Name" or APN. You can edit the settings for the APN under Mobile Network Settings (maybe under "more" or...

Resolved! add on gigs disappeared

hi, i got a promotional message from Public Mobile a few weeks ago that i have an extra 250 gigs to use in the next 5 months. to take full advantage of it and not pay for my regular 40 or 50 gig per month, i changed my subscription plan but the 250 g...

Received 5GB loyalty bonus data instead of previously stated 240GB?

Just got the text message today that the 5GB bonus data has been added to my account, but in the previous emails I was promised 240GB bonus data. I'm currently on the $34 40GB plan, I did schedule a change to the $15 plan but it's not effective until...

Postal code

Is there a way to get my postal code added to the system? They're not recognizing my postal code so I can't make a payment

Transferring my number from bell to public -> does my existing sim continue to work?

Hello, I am transferring my number from Bell to Public Mobile. I want to keep my current number. My bell line/number is currently active with the sim in my phone.When signing up for Public, do I order a new sim? Or after paying, do I request to trans...

Resolved! PLEASE help

I just registered for a plan with an eSIM and was billed. Already having issues with the app, I got an error message saying my eSIM activation failed and that my Canadian number (not Koodo) is invalid. I managed to approve my number transfer from my ...

Account is locked out when I tried to port my number to another provider

I’ve tried porting my number to another provider, and Public locked my account. The IMEI is fed back as incorrect, and I can’t log in to my account to get my account number. I can’t do anything and I’m unable to talk to a human who can help me!!!

4G for $24.00

Is there a plan for existing customers that mirrors this deal, or do I have to cancel first, and than become a new member? I understand that companies want to entice new customers, but what about making it also available to loyal customers?Regards

new customer with a porting question

I'm not sure if my phone number was transferred properly to Public from my previous carrier. I need to know whether it was done and was successful or if I need to contact the previous company and go through th e steps again.

SUBCRIPTION

I have download and follow the steps. I am subscribe but still on SOS

international call

I have 1200 min. for international long distance calls , I am unable to make call to Belgium. . Why? What is wrong with Public lately?

Resolved! Still locked out of account and mms not working

Agents have not been able to help me with either problem. What to do now? How do I even cancel with P.M if I can't log into my account?? Cancel my credit card?

Resolved! Network speed brutally slow!

Hi gang,I don't know if anyone else has had this issue, but my 5G network connectivity has been so slow for the past 4-5 days. I regularly have 2 bars in areas where I usually have full ones, web pages take forever to load or don't load at all; Strea...

Challenges with SMS and MMS

Hello,Over the past 2 months, I've had increasing issues receiving MMS messages from some people. Two are on Bell Aliant/Mobility, whatever they call themselves and one is actually on Public Mobile .It just spins and spins and does not download. I...

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