Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Anyone else with no service for the past few hours? Is there something that can be done on my end or do I just have to wait it out?
Will my phone work in Mexico?
How can I contact a Service Agent to have an unauthorized add-on payment charge reversed
Public Mobile has a new upgrade plan for my subscription. $20 for 3GB per month or $19 for 90 days. Problem is when I go and try to switch the 90 day plan lists only 6GB of Data not 9GB. 90 day plans should offer the 30 day plan GB's x 3. Am I wr...
I paid monthly subscription. Then few days later switched to new subscription. So within days I paid twice payments. Since subscription is prepaid, the payment for the previous subscription should be credited to my account, however it hasn’t been. Do...
im trying to activate via physical sim but the app wants esim activation. cant this be reset
I have two accounts with Public Mobile for my kids. One account seems to work fine. The other account is suspended due to outdated credit card. I cannot log in because I do not know the email used for the account. Every time I click on 'Forgot ...
Will the provided phone number still work if I don't live in any of the cities provided the service in Canada?
Hi folks,My partner started setup of a new account and she decided at the number selection screen she does not want to use Public Mobile. She believes she already paid. How can she get a refund? Will it be given automatically if the account never act...
over a year later, my throttled speed test is maxing at 150kbps down.
I have unlimited text and minutes in Canada and when I want to make a call the message says that I have used up all my minutes and need to purchase more? What is this?
I have 500 international long distance minutes bonus. My question is if I leave Canada will I be charged roaming fees when I use my 500 International LD minutes? Planned destinations are US, Mexico, and Cayman Islands.
I registered for Public Mobile a bit over a week ago. I was given the number (437) 848-****. I can only make phone calls and use the data plan. When someone tries to call me, a different person picks up the phone.I cannot send or receive sms message...
This is my phone plan, am I correct to say I would need to buy a data add on when travelling to the states?
Hello!This isn't a question, more of a statement.I just want to say that I've been with Public Mobile since 2013 (I'm pretty sure it's been that long, before Telus bought it up) and I have to say, I've never had a problem with my service, and it's af...
Can I get a plan for Switzerland
Can you help change my subscription to the $30 promo for 20gb us cad plan? I also want to get the 3rd month free offer please
My plan says 50gb data within Canada and US. Why do I not have any connectivity in the US?
How to ask Public mobile to refund double charge to my credit card ?I had 2 phone nos. For my family. But they charge the same amount 3 times in my credit card. I submitted this problem to them only get a ticket no. . Over 2 weeks still did not...
When I log in, I can’t get past this screen (step 6?). Having a hard time with getting answers from the chatbot. How can I submit a ticket to get this resolved? Any help would be greatly appreciated!
Hi there, I was subscribed for a year, and my automatic plan renewal expired yesterday. I'm trying to send payment, and it's not being processed, help with continuing payments needed
I tried to upgrade my $15.00 plan to this plan. But the upgrade on the 3GB for 90 days only says 6GB not 9GB.
My aunt created a public mobile account which she has been using for a few years but the email she registered with is no longer working. Is there a way to transfer her account to a new email address and setup a new login to control her account so she...
Just purchased the $30 US Roaming add-onSeems as tho the add on is not activated. I have roaming turned on in my phone settings.when I try to call a US number I am met with the automated answer that I need to purchase an add on…even tho I already hav...
Just got my new physical Sim card for a new number. Trying to activate, asked to verify, no code is received. Using a galaxy a05
I currently cannot find my physical SIM card can I purchase an e SIM card can I have the same number associated with my account and my physical SIM card what do I do what's my best option here I have two factors in a vacation things and everything th...
Situation: I have an iPhone 6 with a physical sim. I wish to purchase iPhone 15 which only takes eSIM. How do I move my existing account, plan and phone number to new phone? I am looking for the procedural steps. Thanks
Good day,I would like to ask for your assistance if it's possible to change the delivery method for the recent purchase/subscription I made. I've selected delivery because I was not able to click or choose the Pick-up method when I was placing my ord...
I was recently visiting Sarnia, Ontario (on the border of Michigan), and received a text message from Public Mobile promoting a US roaming option. But my current subscription includes a data package for Canada and the USA. so, #1 why am I getting a r...
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