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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Updated payment card no network

I had to update my card and now no calls or text for over an hour

Address change problems

I tried to change my home address. Unfortunately, the program gave me an "invalid address" message. Any suggestion on how to change addresses

SIM card not valid, prior to 90 days since last use

I was a way for a number of months (but less than 90 days), and didn't renew subscription. Now I am asked to activate an account which is new. To activate an account I am to provide my SIM card number. When I enter, it says it is invalid. I am trying...

New subscriber data question

Started my plan yesterday. Have only been at home using my home internet but when I looked at usage in my data settings it is changing. When I look at my subscription in public mobile app. It says 0 usage for data. Could the data usage shown in my se...

Can't receive or make phone calls again, how to fix it asap?

I can't receive or make phone calls again, please fix it asap.

No cellular data options for US roaming

I assumed my US-Canada plan would allow my data to work in the US. Calls work, but no data/texts and there are no cellular data options to turn on roaming in the settings. What am I doing wrong here?

Resolved! Mobile App login issue

I'm able to login in the web browser, but not in the mobile app

I would like to talk to someone

I would like to talk to someone about a phone plan

Full week with no services working

Hi,I signed up for public on Saturday Nov. 9th. As of today, still no services working. I cannot make or receive voice calls, cannot send or receive SMS/iMessage. I have submitted 4 tickets regarding this - last response was Tuesday. The response re...

roaming in niquaragau

I cannot seem to find any info that tells me my phone will or will not work when I use it in Niquaragau , thank you !

My account

added $30 add-on for 3 gig data, it says it is there and they took the money. it says i am using the data but i don't have the internet. How do I get it working it has been over 30 hours

Resolved! Phones

people are getting a "not available" message when trying to.reach me today. I have rebooted twice....same msg...any other suggestions to resolve?

Not a public mobil user now, but need the old phone bills.

Hi, I was using public mobil for years, not using it now. But I need my old phone bills. I have tried to log in my account and it keeps ask me to pick up the subscription and finish all the steps. There is no way for the former user to log in their a...

Error Message

Can't log into my account

I have no service and can't sign in to my account

Re: {"message":"Unauthorized"} Port Error, Help Please

Can't login either. Same message (unauthorized) as everyone else.

Double charged for subscription

Hi,I recently changed my subscription as I didn’t need 100GB of data.I’ve now been charged twice today for my phone plan, one charge is the old price and one is the new price.please help

Entry Gate Connection Not Working

Resolved! Koodo Prepaid transfer error

I read and understand porting from Koodo Prepaid is different. I need to activate with a temporary number first, which I did and the temp number is working greatI went to my app and request Transfer number but I got and error. What did I do wrong?...

Number transfer issue

I am porting a number over from a corporate cellphone plan. The number seems to have transferred (when I call the old service they say it’s been transferred and it’s showing up in the PM app) but when I go to settings on my iPhone the old eSIM still ...

Need help with login { "message": "Unauthorized" }

Resolved! Mobile data issues: No data, no sending SMS

Hello,I recently bought the $36 plan with free eSIM, which I downloaded through the app. While the eSIM has been activated and the plan is showing up in my PM account, there are some problems:There is no cellular data connection at all.I can call and...

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