Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I recently ported my number to PM I did not see that the confirmation message to approve the number transfer and now I can not receive any message or phone call. My old SIM still works.How do I get PM to initiate the transfer again? Any phone ...
Lately I have experienced poor signal and at times no service in my area here in Windsor, is there anything that can be done to improve the service? I was previously with Zoomer and never experienced bottlenecks like this.
Need help transferring my number from koodo to public.
I did the activation process and everything seemed to work fine but then I got this message :Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you ...
Is there such thing as a family plan ?
What is the best and fastest way to earn rewards to help lower the cost of my bill ?
Just transferred from Mobility. eSim installed. No connection. iPhone 13 MaxPro
I lost my cell phone with that I lost access to my PM account, I bought a new sim card but I want to keep the number I have, can someone please help
As a current PM subscriber, I recently acquired a new PM SIM card with a fresh plan. I'm interested in understanding the steps required to retain my current phone# while transitioning to the new SIM card and plan. Additionally, I inserted the new si...
I just noticed a $177 charge on my credit card from public mobile. I had been signed up for a two month package for Canada and the US that I did not ask for. How the heck do I get my money back?
I recently helped a friend change his and his wifes phone from Virgin mobile to Public mobile. Had no problem porting his phone number but having issues with his wifes account. Virgin never did sent a confirmation but we installed the Public Mobile ...
Trying to set up new account. Downloaded the app and signed up. Ordered the sim. Paid the first month charges. Sim arrived tonight. Tried to activate. Was charged again. Then my number was declared invalid. It is currently on Bell and has been on Sas...
I am unable to use data on my current plan. Have gone through all the troubleshooting steps and still not working. Also not able to submit a ticket as get internal server error.
Hi want to change my plan.. what is better to do change now or upon renewal...is renewal date end of month? or end of bill payment period?
How can i talk to someone to change it
anyone had success in hearing back from a moderator in the past 48 hours?
I recently signed up for a new account, and I was trying to get my number transferred over. The system ended up double charging me, and I still have not been able to process the number transfer.Contacting support has been no avail, should I just ask ...
I ported my phone earlier today at 11:30 AM, my data came online and I could make phone calls so I assumed the port was done, but now I'm realizing I don't receive any texts. I just canceled my line with my previous provider, did I screw up the porti...
I recently got married and changed my last name. How do I update my profile and make this changes?
Hi,Didn't received the first txt message to port out my number from Bell to Public Mobile, now Bell is telling me that there's no port out request on their system??Thanks
Can’t transfer my # from bell. Don’t know why? Someone please help. I have my phone and Apple Watch with bell. The Apple Watch plan is called “Smartwatch numbershare smart pay”. I tried to submit a ticket and it kept saying there was an error with m...
I topped up my phone yesterday and the receipt amount showed the correct amount of $38.42 (I have a $40/month plan, less rewards plus tax) but my credit card was charged $45.20 - TWICE. How do I get this fixed?
I'm a new customer. I should have received my SIM card since about one week. What should I do?
Tried to sign up but too frustrating. Payment was taken before completion and Iwould like that reimbursed.
I have not received the sim card but I have changed my mind and want to cancel.Can I do that and receive a refund ?
I am reaching out to report a persistent issue I am facing with my mobile service. Despite my phone showing that I have signal strength, I am unable to make or receive any calls. This problem has been ongoing and is causing significant inconvenience....
I recently switched to a different iPhone (same number) and when I attempt to reinstall WhatsApp I keep getting a message from WhatsApp saying that they are unable to send me an SMS message with a 6 digit code. I eventually receive an option to get t...
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