Community

Logging in

HelloI am unable to log into my account to activate my sim card. I have changed my PW multiple times which only directs me to my profile, from there I click on complete activation and I am directed to the log in page. I type in my email and PW  infor...

Number transfer error

Hey friends. So I switched over yesterday from virgin. I followed all the instructions, replied to the text message within seconds. However something glitched. My esim is active I can make calls send texts all from my number, however when people call...

Add-on for US bought ,how to activate when in the US?

Travelling to the US tomorrow for a week, bought add-on($30) for calls and Data. Just want to know what I need to do when I get to the US.Help needed.should I just go to the mobile networks  ,network  mode (5G/LTE/WCDMA//GSM) after turning on Data Ro...

20 gigs of data gone in 5 days, I don't understand

Hi please help me, about two weeks ago, I started having data issues, which I never had before.I bought the extra 1g of data, 3 times, total cost $45 each time it was gone in one day.So then I changed subscriptions to the 4g plan with 20gigs of data,...

unable to login to new esim account

So I tried to activate the esim on my phone and failed. So I then tried on 2nd phone and fails too.I can try to share whatever you need

Unable to get verification code via text (transferred from Fido to PM yesterday)

Hello, I transferred from Fido to PM yesterday. I am able to access data and phone calls. However, I am trying to access "full" PM account, and sent the verification code via text, but I have not received one (I tried several times since yesterday.) ...

activating new sim card for public mobile

Hello 1 & all So, I just joined - correction "trying to join" - Public mobile today, aannnd I think I'm doing more wrong than right.I selected the wrong plan, selected the wrong sim card - I selected e-sim & my phone is no bueno for e-sims. So I'm 0-...

New esim will not activate

Based on forum posts this is a very common thing.  Too bad I didn't read that and the fact you only get an endless robot reply before they took my credit card and money.  New esim will not activate, I have checked phone is clean, I have reset network...

Iphone died , transfer my PB number (esim) on new iphone

My iphone died this morning (couldn't open it anymore) and I got a new one. How can I transfer my number to my new phone ? Thank you

esim card question

I think I understand what a SIM card is, not sure about ESIM cards.  I will be traveling abroad in Jan 2024, if I get a ESIM card now will it still be valid then?  I'm not sure how long it would be active?

Log-In Help

I just created an account via physical sim which is estimated to arrive September 6th. I cannot log into my account to access my my referral code in order to set up a 2nd line. When I try logging in, I am redirected to "Resume Activation" or "Go to L...

Esim is failing to activate. Should old provider SIM be removed from phone first? @CSagent

@CS_Agent cannot log in

@CS_AgentI cannot log into my account for the last several months.  If you could please help me it would be greatly appreciated as this is extremly stressful not being able to talk to a person about this.  The amount of times I wanted to throw my pho...

@CS_Agent

I'd like to transfer my old number with koodo prepaid to my new public account and was directed to ask for help here. Thanks @CS_Agent

how to get verifcation code when I was in China?

how to get verifcation codes from my online banking  when I was in China?

SIM Network PIN blocked. Enter SIM network PUK

SIM Network PIN blocked. Enter SIM network PUKSet up new account and phone number but cannot connect to network

Subscribing to Public Mobile, but my postal code is not showing up within Ontario

My postal code is recognized by Canada post and Google has the wrong postal code .How can I talk to customer service on phone? This website is not user friendly and the deal expires tomorrow!

iMessage keep falling to send

Hi I transferred my service 3 days ego.  I am getting message fail to send over and and over again. Reboot my iPhone doesn’t help ,switched wireless on and off didn’t help either. Not. Sure what is happening.i know it takes couple of days for service...

Subscription and payment problem

Hello,I got a message that "Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number.".I tried to pay and chang...

Porting imei error

Wish I read the posts here first stating to use your old account number instead of imei number. I've submitted a message with customer service. Any idea how long they take to reply ? I've contacted them twice today have not heard back.