Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I want to port my number to Freedom and it failed. I went on this Public Mobile Support site and opened a ticket. The next day (today) I received a private message with a phone number to call for assistance. I called and the chatbot informed me th...
I am traveling soon so I don't need my phone plan. I just need the cheapest subscription from public mobile so my number keeps activated.I am unable to see voice only plan, all the plans are with data and I am unable to find the cheapest subscription...
The porting is a success except that the public mobile number I got stays with the sim card and not the ported number. I can talk text with the ported number. But when Public Mobile try to text my verification code they sent it to the original number...
I was unable to transfer my current phone number over to the E-Sim I bought. I have not activated the E-sim yet but it still charged my credit card. I would like to get a refund because it says that my phone number does not exist, how do I start the ...
I have US/CAN/MEX data plan, originally base in Canada. While I was in US this morning, Public sent me a message said, that turn on roaming data.Just would like to know, is it a right way to use my data plan or I would be charged about extra roaming ...
I was checking my payment history,and last payment was june16/25, isn’t it the subscription is 3 months, that means I’m not to renew till September, how come I was asked to renew this month.I never charged my plans.Can someone answer this for me
I want to choose a plan and purchase an esim for my daughter. My plan is 30cad/month with 20gb data. But now cant find the plan like mine.May you help me?thanksEdit by Dunkman: removed personal information
Hello, I recently lost access to the email I was using to my ORIGINAL account and my phone number is no longer valid with you guys apparently but I was able to make an account using the phone number that’s linked to that account what do I do
I moved to a condo building and have been given a buzzer code, but the intercom is not working. I was told it was due to my cell phone provider blocking the calls, when someone uses the intercom to call me to get inside the building. Any information ...
So I have activated my phone and under my sims it says I have two lines which I labelled Primary and Family. Everything seemed to work fine other then I can't send out calls from my recents or manually dialing out when the Primary line is used? Am i ...
How do I cancel my physical sim as I now have an eSIM and am apparently paying two loads of payments?. I lost my Physical SIM so I no longer have it on hand. edited by computergeek541: changed category labels as this discussion isn't related to Comm...
Hi guys, I have an Iphone 14 plus, my package includes free Canada/US calls etc. I have just returned from the States and I could not connect to the internet, so I could not use my Apple Car Play in the US. As soon as I crossed the border back int...
Hi, I have no idea how this could happen, but my phone number is no longer linked to my email, and I have no way to log in to my account. I had to use my husband's community account just to be able to log in here to ask for help.
Hey guys,I am an exchange student from Holland, and therefore need a internet bundle. Before I buy one, I have a few questions:- Do I get a Canadian phone number when I buy an eSIM bundle (The Canada-US-Mexico 60GB plan for $40 a month)?- Secondly, c...
Hey, can someone help me? I just subscribed to a plan but I haven’t been able to transfer my actual phone number through the app. I tried several times but nothing works. I changed from Rogers to this company, the SIM card is still inside on my phone...
I need to speak to a person. My account was on autopay and last payment was July 27. I got a phone message that my account had been disconnented and I could resume by paying the next 3 month instalment. I'm currently in a position where I MUST have ...
