Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22710 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 34047 Views
  • 185 replies
  • 27 Bravos

did not reply Yes to message when porting my number

Hello, I recently ported my number to PM I did not see that the confirmation message to approve the number transfer and now I can not receive any message or phone call. My old SIM still works.How do I get PM to initiate the transfer again? Any phone ...

Resolved! Windsor area service not stable

Lately I have experienced poor signal and at times no service in my area here in Windsor, is there anything that can be done to improve the service? I was previously with Zoomer and never experienced bottlenecks like this.

John2348 by Good Citizen / Bon Citoyen
  • 990 Views
  • 9 replies
  • 0 Bravos

“Trouble transferring your number”

I did the activation process and everything seemed to work fine but then I got this message :Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you ...

JenniRD by Great Neighbour / Super Voisin
  • 499 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan options

 Is there such thing as a family plan ?

AshMc by Good Citizen / Bon Citoyen
  • 661 Views
  • 7 replies
  • 0 Bravos

Resolved! Rewards

What is the best and fastest way to earn rewards to help lower the cost of my bill ?

AshMc by Good Citizen / Bon Citoyen
  • 361 Views
  • 2 replies
  • 0 Bravos

Resolved! no connection new customer

Just transferred from Mobility.  eSim installed.  No connection.  iPhone 13 MaxPro

Hawkshaw by Good Citizen / Bon Citoyen
  • 726 Views
  • 10 replies
  • 0 Bravos

Existing PM plan subscriber with new sim card/subscription

As a current PM subscriber, I recently acquired a new PM SIM card with a fresh plan. I'm interested in understanding the steps required to retain my current phone# while transitioning to the new SIM card and plan.  Additionally, I inserted the new si...

Simon23 by Great Neighbour / Super Voisin
  • 596 Views
  • 7 replies
  • 0 Bravos

Charged for a plan I didn’t ask for.

I just noticed a $177 charge on my credit card from public mobile. I had been signed up for a two month package for Canada and the US that I did not ask for. How the heck do I get my money back? 

Mollym by Great Neighbour / Super Voisin
  • 330 Views
  • 3 replies
  • 0 Bravos

Trouble with porting number

I recently helped a friend change his and his wifes phone from Virgin mobile to Public mobile. Had no problem porting his phone number but having issues with his wifes account.  Virgin never did sent a confirmation but we installed the Public Mobile ...

Krazar by Great Neighbour / Super Voisin
  • 279 Views
  • 2 replies
  • 0 Bravos

Number invalid. And double charged

Trying to set up new account. Downloaded the app and signed up. Ordered the sim. Paid the first month charges. Sim arrived tonight. Tried to activate. Was charged again. Then my number was declared invalid. It is currently on Bell and has been on Sas...

Areleebill by Great Neighbour / Super Voisin
  • 268 Views
  • 2 replies
  • 0 Bravos

Data not working

I am unable to use data on my current plan. Have gone through all the troubleshooting steps and still not working. Also not able to submit a ticket as get internal server error.

Supr-dave1 by Great Neighbour / Super Voisin
  • 469 Views
  • 8 replies
  • 0 Bravos

Resolved! getting a new plan

Hi want to change my plan.. what is better to do change now or upon renewal...is renewal date end of month? or end of bill payment period?

sprow by Great Neighbour / Super Voisin
  • 411 Views
  • 4 replies
  • 0 Bravos

Resolved! Contact with moderator

anyone had success in hearing back from a moderator in the past 48 hours?

PMcTiernan by Great Neighbour / Super Voisin
  • 518 Views
  • 5 replies
  • 0 Bravos

Resolved! Ported number earlier today but can't receive any SMS texts

I ported my phone earlier today at 11:30 AM, my data came online and I could make phone calls so I assumed the port was done, but now I'm realizing I don't receive any texts. I just canceled my line with my previous provider, did I screw up the porti...

RehRomano by Great Neighbour / Super Voisin
  • 644 Views
  • 7 replies
  • 0 Bravos

Resolved! Nam change

I recently  got married and changed my last name. How do I update my profile and make this changes?

Mary_Jane by Great Neighbour / Super Voisin
  • 401 Views
  • 2 replies
  • 0 Bravos

Resolved! Porting my number from Bell to Public Mobile

Hi,Didn't received the first txt message to port out my number from Bell to Public Mobile, now Bell is telling me that there's no port out request on their system??Thanks 

marcel1234321 by Great Neighbour / Super Voisin
  • 309 Views
  • 2 replies
  • 0 Bravos

Can’t transfer number?

 Can’t transfer my # from bell. Don’t know why? Someone please help. I have my phone and Apple Watch with bell. The Apple Watch plan is called “Smartwatch numbershare smart pay”. I tried to submit a ticket and it kept saying there was an error with m...

IMG_6398.jpeg IMG_6397.png
Cherilyn1 by Good Citizen / Bon Citoyen
  • 839 Views
  • 10 replies
  • 0 Bravos

Credit card overcharge

I topped up my phone yesterday and the receipt amount showed the correct amount of $38.42 (I have a $40/month plan, less rewards plus tax) but my credit card was charged $45.20 - TWICE. How do I get this fixed?

Mmhockey by Great Neighbour / Super Voisin
  • 328 Views
  • 3 replies
  • 0 Bravos

SIM card not received

I'm a new customer. I should have received my SIM card since about one week. What should I do? 

DanGatineau by Great Neighbour / Super Voisin
  • 329 Views
  • 4 replies
  • 0 Bravos

Can't Receive SMS code from WhatsApp

I recently switched to a different iPhone (same number) and when I attempt to reinstall WhatsApp I keep getting a message from WhatsApp saying that they are unable to send me an SMS message with a 6 digit code. I eventually receive an option to get t...

OCJZ by Great Neighbour / Super Voisin
  • 670 Views
  • 4 replies
  • 0 Bravos
Need Help? Let's chat.