was a new subscriber

[angelo3]

I tried to sign up for the 100 gb US plan 01APR2024. I had to buy a sim card. The SIM card came in the mail and I tried to register and sign up for the plan. The plan was no longer listed and when I have tried the love chat for a few days and it is always down. 

The portrait I am getting is  not hat of a reputable company. 

[Chalupa_Batman · Accepted solution]

Hello @angelo3 

If you signed up at the time and signed up for the CAN/US plan and Public Mobile sent you out a SIM card, please create a ticket and reach out to a CS Agent to see what the next steps are.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 

[softech]

@angelo3 

sorry, the Canada-US plans are no longer available for now.

PM used to have the plan on and off, so, maybe wait a bit and you will see it.