New subscriber

[AbbyHart]

I am having difficulty setting up a new account. I get to the part where I enter my payment method and it will not process 

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[Dunkman]

@AbbyHart1 

If still issues then need to contact CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Unfortunately wait times are longer over weekend.  

[AbbyHart1]

I did. Still not working

[AbbyHart1]

I did that.. more than once 

[AbbyHart1]

I am trying to start a new subscription and my payment won’t process. It’s an eternal loop of frustration and no help 

[hTideGnow]

hi @AbbyHart 

try uninstall and reinstall the app.  and use a different email address to setup another account and Subscribe 

[Dunkman]

@AbbyHart 
First make sure and check your credit card to make sure that you were not charged.  

If not charged, maybe try a different web browser , clear cache or incognito mode.  Or try the PM app itself.  

You could also try a different credit card.