Saturday
I am having difficulty setting up a new account. I get to the part where I enter my payment method and it will not process
Monday
Thank you for the escalation! The customer is in contact with an agent.
@AbbyHart1
If still issues then need to contact CSA:
Send a private message to CSA through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Unfortunately wait times are longer over weekend.
I did. Still not working
I did that.. more than once
I am trying to start a new subscription and my payment won’t process. It’s an eternal loop of frustration and no help
hi @AbbyHart
try uninstall and reinstall the app. and use a different email address to setup another account and Subscribe
@AbbyHart First make sure and check your credit card to make sure that you were not charged.
If not charged, maybe try a different web browser , clear cache or incognito mode. Or try the PM app itself.
You could also try a different credit card.
