Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
three of my household family members got a text offer for 4G and 40 GB for $29.00. I just want the same offer. I have been a public mobile member for many years. Can someone please look into this for me. who can I contact to get this deal? Thank you
I used to get $1 for each year with Public Mobile, $2 for paying using my credit card, and $1 for referring a friend. I just looked at my rewards and the only thing I see is $2 for referring a friend. Do we not get the other money as points anymore...
I was unable to program conditional call forwarding with my Samsung Galaxy A15 cell phone.This is a very frustrating experience for many Public Mobile users, especially those who enjoyed using YouMail as an alternative to regular voicemail.This is th...
Hi there, I accidnetally purchased US Roaming data addon instead of getting extra data for Canada. Is it at all possible to switch to Canadian data without paying extra ? Just switch to Canadian data and cancel US Roaming?
I tried to purchase a 15 day roam talk-txt-data add-on on June 14. Today I found that I have been charged three times on that day. How can I solve the problem?
I am a Public Mobile customer.My wife is also customer. Today she lost her cellphone number. She can't log in (forget user id & pw)I want to do:- buy a new Public Mobile SIM Card number- Use her old cellphone numberWe still have the SIM card number, ...
@CS_Agent I've passed the final step for subscribing, but it just says that it isn't activated. I can't even go back a step to try and look at mistakes. I have a new SIM and it's not activating. Is there anything I can do?
Hello,My current plan is $25/month, 1024MB at 3speed. But the monthly discount offer is no longer available..I want change subscription to $19/month 1GB 4speed.Has anyone switched to this promotional plan yet?How do you do it? Will this result in any...
I joined PM since Aug 2019, received loyalty payment reduced every year. After switched to Public Rewards on May, I only see Points Back 1.25 pts, Refer a friend 4pts and Welcome Present 5pts, No Anniversary points. I already created 2 tickets but di...
Hello, this is my first time getting eSIM and I have quite a few questions about it.When you buy the eSIM do you get the QR code right away? Also, how long does it take to activate eSIM??One last question, I am planning to get eSIM on June 23 and act...
I have opened a new line and I put in a new SIM card and now it gives me this message. "A 6 digit code associated with your EverSafe ID will be sent tophone number. We will need you to confirm this number."I send the code for identification, however,...
This keeps happening. Normally I can change provider from auto to manual and it starts working. Not this time. I'm trying to call my dad and it says I have no mins..Not sure why it says this and my plan is unlimited.
Private messaging doesn't work. Fortunately, I was able to recover my old account (this was created solely to help retrieve it).Thank you in advance,Mike
I want to cancel my subscription but I haven’t activated my eSIM yet so I don’t seem to have access to My Payments in my account. How do I cancel my subscription?
When I tried to purchase a US roaming plan I got errors stating transaction could not complete on payment. Now I see multiple charges on my credit card for the US data plan. I would like them removed/refund on my credit card.
I have 2 accounts and one of them is locked, tried re login or reset password atter 1 hour wait, but it was still in locked status.please help. thanks.
I swap my sim, a lot. This time I’ve used eSIM to maybe make it easier.Is there a maximum times it can be swapped? do I have to buy an eSIM every time even IF it’s had the line on it before?Thanks
My number is working one way. I can perform outgoing calls but cannot receive incoming.To sign into the account and get full access, it is sending the 6-digit code on the new port-in number. I tried many times but still not getting any sms for code.
