Community

two accounts

Hi so I set up my son with public mobile back in I'm going to say October maybe, and just a couple weeks ago I signed up for public mobile and switched over here. Now the thing is I can't get logged into the other account that belongs to my son I pay...

Switching to $29 4G 40GB Plan

I am currently on a $29 4G 30GB plan.  It looks like I can can switch my subscription to the new $29 4G 40GB plan. Is there any downside to switching my subscription to the new plan (upon renewal)? I am still receiving cash reward discounts ($12) on ...

34$ can/us plan

Is the new 34$ Can/Us plan , 50 gigs or 50 gigs full speed and unlimited at a reduced speed?

Forbidden A1

New customer here, paid, and ported number to physical sim.A few hours now, still no data and unable to log into my account.Can sometimes make calls or receive calls but drops immediately. 

eSim install

Just signed up and when I try to activate the eSIM, I get an error message. I am trying to port a number. My phone is eSIM cable and all setting are correct. 

Just got the message ，forced to jion points system，I don't want to jion it ，please keep the payment

Public points

I did not select public posts and want keep old plan. But I get message shows I join in public points. Why? How do I keep old plan without points? Thanks 

Understanding the new rewards system?

Hey, so before i used to get like $8 off my bill for autopay, loyalty and referralsNow the new reward system has kicked in and all i see in my account is 5 points. ( welcome )I currently pay $34 a month.1. What is the fastest way to accumulate points...

People can't call me

I transferred my phone number from Chat-R to my public mobile phone. I received the prompt text from Chat-R and approved the transfer. its been 10 hours and I can make phone calls out but people cannot call me. when people call me it says "1B1 The cl...

SMS not working after porting

No text in or out after new port of phone number.  Phone calls are fine

Traveling

Hello, I am going to be in Europe for two months and I will have an eSIM there. Can I possibly put my account on pause and still keep my phone number?

Points

Hey all, are we being forced to opt into the points system? I just got a message saying "we're excited you're joining public points" but I've not done anything and avoided signing up for points since everyone said it's not worth it. Just wondering if...

Absolutely Terrible Service and Support! They messed up and then locked our account?!

I have to post about this because its actually mind blowing to me how brutal Public Mobile / Telus are running this service and being allowed to.We just ported over from Koodo to Public. Upon sign up and port there was absolutely no warning about por...

Transfer Error

On my Pixel 6, I used my secondary SIM slot's IMEI to attempt a transfer from Bell to Public.Shortly thereafter, I got this message:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. ...

Text massage

Hi I am new clients the transfer number successfully done... only I can't receive and send taxes massage  ... could you help 

Dropped calls constantly

Anyone else experienced constant dropped calls? Every single phone call I make gets dropped. 

Cannot use service in US

I paid for the 50GB of data plus unlimited calling and texting for Canada AND US. I am currently in the US and I cannot use any of the services I paid for.

New Sim

I recently got a new SIM card and need to activate it on my account, where is the option for that since I have another SIM activated with this account?

SUBSCRIPTION NOT ACTIVATED

I'm trying to activate my esim and transfer my number from another provider to Public Mobile using the APP, but I get this error on step 6 of 6. ' Something didn't go right while activating your subscription. Click below to contact a customer support...

Porting number SMS issues - no outgoing/incoming

Hi, I ported my number this morning from Fido but I am having issues. I replied with YES to my old provider and received confirmation that the port will go through. 30 minutes later, through eSim setup my number ported just fine - incoming/outgoing c...

Trying to Register for PM

Hello,  I am trying to subscribe and set up a SIM and the website is super janky, is there a known issue right now and I should do it later or some other issue I am not seeing?  Socks

Retain existing phone number

Hello, I am planning to switch over to Public Mobile with a new offer for a 5G eSIM. However I would like to retain my current phone number. Is there a way to do that? Thanks.

Referrals

Since the update in rewards did it wipe away my referrals? Do I not get a bonus any more?

New eSIM

HelloMy account is unaccessible because I delete my eSiM 

About change in my account

I didn’t  joined public points why you are giving it to me forcefully