Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi there, I get a large number of promo offers for a better cell phone plan for public mobile monthly. Are these offers legit? The number they come from is 5213. I just received one for 40GB of data for $29 dollars a month. Does this include free tex...
Hello Community. I've never done SMS. I've never had a smart phone. I have been a PM customer for years using a LG most basic flip phone simply for voice communications.I have no idea if my phone has SMS capability. If it does, I have no idea how to ...
In the list of VoLTE supported phones (below), what do the codes in parentheses represent?iOS 16 makes sense for Apple - it's the operating system version number.But for the rest of the Android phones, those codes are not an Android version number. W...
I recently opened a new account and tried to activate my e-sim. However, for whatever reason it said that the account activation failed and when I tried to re-login I just get the message "Forbidden A1" on the top left of my screen. When I try to log...
Hi,Tried to reach customer support but it's been over 2 hours and still no reply. I received my Public Mobile Sim card on June 12 and activated it with the app. It's now been 3 days and I can text and call but when someone tries to text or call me, i...
My plan ran out and need it asap. I kept trying to redeem my vouchers and kept getting an error. I realized that the store gave me koodo instead of public mobile. I hope i can get the amount credited to my account.
It's my first time trying to get a SIM card in Canada. I didn’t have other Canadian number. Can’t activate the PM card. I input my code thru registered email correctly, but was then asked to provide another code thru SMS, I couldn’t get it thru PM nu...
ok i bought an iphone 14 from my daughter and tried to switch over to it . everything went to the new phone until it said it couldnt transfer my service to it , the phone even says no carrier restrictions . is this an e-sim thing ? or is this just a ...
I would like to know why my payment on May 16, 2024 was $22.60 and today, June 15, 2024 the automatic debit was $28.25?? Also, the payment date has is moving back as the months pass. A while back was billed on the 21st of each month? Now it’s the 15t...
i cant figure out which email i used to register my account and when i try to receive an otp through my phone it says the number is invalid. please help
Mising 300 gb data giveto me when they changed me from old rewards progrom to not a better rewards program by no mines. An now i dont see the 300gb. An yes i didn't use them up since i didnt use up my month amt. Maybe some customer service agent co...
hi, my june payment was 106 + tax, but my prior payment (march) was 90 + tax. why? after viewing invoices of march and june, there doesn't appear to be any extra charges.
My wife's account is locked, she cannot login to her account nor the community account. She already tried a few times after waiting 1 hour, 3 hours, and one night. Still cannot login.
Hi I got my phone number ported but it's not the next day and still I can't make phone calls or have data but it says I have a public mobile line I saw people right there's a phone number for tech support for issues like this can someone give it to m...
I’m attempting to leave public mobile as I got a better deal else where. I’m trying to get all the port requests from public mobile cancelled then I can retry to transfer to Fido
I agree. I just stumbled upon this notice. I need to be better informed and not have to log in here and stumble upon a post notifying me of the down times. I'm already a very disgruntled customer. The new site has not been user friendly. Public...
Located in Vaughan area, had ported to Public Mobile since last month and using eSIM. Service has been spotty at times, but this morning there is a lack of any signal. Using a Pixel 8 Android phone, did not have this issue previously stating SIM not ...
Help please. I have been going from screen to screen logging in so many times not to get anywhere. My problem is that my phone line keeps hanging up during my phone calls. It goes silent mid conversation many times. Just lately it does it by giving ...
Hey, this has been an ongoing issue wondering what I can do to fix it so currently when I turn my data on my IP address reads that I’m located in Quebec and I’m not I’m located Kingston Ontario !! When I get home and shut my data off it clearly knows...
