Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just went on the new website and wanted to check my data usage and it says NaN. What does that mean? It will not give me how much data I have used on my plan. I am on the $25 for 1gb plan and wanted to check it since they made all these new changes...
New email login working well,but Login old email account show resume active or go to login page,tried click resume activation button then back to login page
The wording on the website now explicitly says data add-on purchases expire 30 days after purchase. Can anyone confirm this is true or is it just another cosmetic issue with the website?Thanks!
Hello team, I am on the 40$/15G plan. I want to move to the 39$/20G plan. I tried changing the subscription online and it asks if I want to do it now or on renewal. 1. If I change it now, will it attract charges? Or will my plan be prorated? 2. Is th...
I'm surprised not only to see how my data is being used but also the time of day at which is reportedly being used (sample in picture below). In what time zone are those times reported? At those times I'm always home (Calgary, AB) and my phone automa...
I want to port my number to a different provider
I just noticed when activating for a new customer the E-SIM Feature Is there.. however they want $5? Is that a joke?Bell, Telus, Roger's and every other provider give that free with the plans or service. Your charging us $5 for what? The E-SIM is non...
When i got to community I had no chance to login with my id only could register with email and I registered then it only offered me to get the new id, i have no way of logging in with my old idHow do I get it back?Thanks
Hello, I changed subscription and it asked me if i would like to change immediately or on my renewal, i choose my renewal but that was not the case and I was charged for the full amount while i specifically ask for the change on my renewal date! will...
$39 20GB New PlanThis plan is now available for current customers and new sign ups.I was able to change my $40 15Gb plan to this new plan for my next billing cycle - upcoming subscription.Previous offer of 20Gb for $45/mo minus $6/mo for 24 months o...
Hard to tell if this is a bug or a dark pattern. Since you've been bought by Telus, I'll assume the latter.I'm trying to sign in to purchase more data, but it's offering forcing me to migrate my account to something else. I don't want to, as I said I...
It looks like the $15 plan doesn't include any texting. Hope that's an oversight.Also, appears that texting is limited to Cdn numbers only now...gone is the International text ability.* 3. Includes text and picture messaging. Premium and subscriptio...
Is there a problem with the new system not accepting account credit for payment? I just went in attempts to change my plan, and it will only let me pay using the credit card on the account, is it not going to let me use account credit?Does this mean ...
I just purchase the $30 voice+3G data US roaming add on. What else do I need to do ? How is the activation process or it's automated and it will auto start working when I get to US? Thanks in advance. I tried but PM's 611 is a joke.
Short version: I set up a second account, with a second email address for a very ill family member who lost his phone in a house fire. It was temporary, but he has exhausted all of the data and minutes. He's in hospital, so very stuck.I was about t...
Cannot log-in to my account or community on this new website. Had to create a new community profile just to post this question
I checked the Samsung website and shows this phone is Volte compatible but the option to turn it on isn't displaying. Is this because my account is not yet provisioned?
Created a new account for my second phone (to replace my landline). I gave two numbers during the account creation and none of them is receiving the 6-digit code so I'm just blocked. The step with the email works but doesn't let me in. What can I do?...
I paid for a phone a few weeks ago and it still has not arrived. Is there a way to track the order?
Hi Everyone,We have 2 numbers on our account. I just updated our credit card info but now only one number can receive and send calls. Any help in contacting customer service would be most appreciated.steve
I love it that PM finally switched to the eSim option. Well done!!!I tried to find in my account the possibility to switch from regular sim to eSim. That would be so handy for having my poetste sms business plan in my phone. But I can’t find it. Can ...
Hi there, I just came back online today and saw all the changes. For some reason I cannot sign into my old community account (koen4224), it only allows me to sign in with my account? Why? Where is the username and password login like before? I don't ...
I was previously active in the Public Mobile community under the username jordan92.I can no longer log in using the username and password...Does anyone else have this issue? I had to make a new profile along with this new website and migrated system....
Hi I purchased a 15$/month 100 min talk plan but the talk is ended after 10 min of talk. Who should I contact. Thanks for your help.
I have Add-ons for US talk, text & data. Talk works but texts do not come in or go out and I have no data. There is good cell coverage in this area for US phones. Any tricks I need to do on my settings?
We have 3 phones in the house, two for personal use and one for seasonal hobby sales. I moved the hobby phone to the 3g $15/mth plan, it's all I need. However, I was going to move our personal phones over as well with small data limits since we don't...
Hello! I am trying to activate my new account, but when logging in, I need to confirm my identity via a varification code that I never receive. By seeing the last 3 digits of the phone number it is sending the verification code to, it also seems to b...
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