Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I had a Referral come the other day and switch two phones, he used the same credit card for both Accounts however for the second line his credit card got maxed out.. so the payment went through but the Card company declined it not long after the Acti...
I recently registered into a plan and received a phone number through public mobile and am unable to receive any texts, In this case, a text from public mobile verifying that It is my phone so I can receive full access and another verification text f...
I’m having trouble submitting a ticket to get the PUK code to unlock the SIN PIN. Could you please help me to deal with it? Thank you so much!
Hi I got a new sim in order to activate an account but It says the SIM card is not valid and cs advised me to make. community post. pls help thanks
I have no way of getting into my account.
I want to call the United States of America, Washington. But, I can't. My plan is the basic, 3G-Canada wide.How can I activate my account for this purpose?I wonder if anyone can help with this issue.
After being locked out of my online Public Mobile account and trying multiple times with customer service agents to regain access (with no success), I decided to switch providers. I want to switch the number I used with Public Mobile to the new provi...
I have been with Public for 4 years now on a 3G plan. I have just purchased a 5G compatible phone and upgraded to a 5G plan with Public. Do I need a new SIM card? Or will my old 3G work with the 5G plan?
Hello!I am attempting to change my CC information, but consistently receiving an error to try again later.Bot my card prior and my current card are Mastercards, my new one is Captial One and my old joint one is Tangerine.Has anyone had issues with th...
@CS_AgentI updated to a new plan effective august 14. This new plan offered me 20gb of 4g, my previous plan was 8gb of 3g. Since the 14th I am unable to get any data, my phone does not connect to data at all. What is going on? please fix this.
Customer service activated me but assigned new number and can’t receive anything. @Geoffdawe
I purchased for a one month only (July), but got charged for the month of August. I believe I have cancelled any future charges but would like a refund for the month of August that I was charged, but did not use.
Hi,I have an old phone (Samsung 4) I had bought way back from Public Mobile and which I'd like to give to a parent who just lost (phone is dead) his 15-year old non-android phone and has very basic needs.Using his SIM card (from the French operator c...
Kid lost her phone. Trying to sign into account to cancel payment and cannot because it keeps texting the lost phone to use 2FA. Please help. Chatbot just keeps going in frustrating circles @All
HiJust Switched service provider and wanted to know if I need to do anything to stop credit card monthly payment?Also, this month payment was just processed on the 14th. Is there going to be a refund?thanks
Hello, I just recently switched phone providers on August 11 but after this date, I got charged for services by Public Mobile, the number associated with this account isxxxxxxxxxxxxCan this be investigated so that my account is closed and I get refun...
My friend trasfer her account from Public to other carrier,have two question:1.Can she trafer her point to me? 2.Her transfer is partly working, for issue, can anyone from PM helps?
Hi, I ordered a sim card online on July 21st, 2023 and till now I did not receive it yet. What should I do now?
Hello,I am setting up an account for a friend but I am having issues completing the task.Payment withdrawn from my account, email received to complete in app but it keeps telling methe email is not valid. please help.Juanita
I am BYOD and picked a plan and paid thru Visa but PM will not activate. @Geoffdawe
Hi,I have an account with Bell that has two numbers tied to it - Cell 1 (primary) and Cell 2 (secondary) - Cell 2 on this account requires a physical sim - whereas Cell 1 uses an Esim.I've signed up both accounts to use Public Mobile - though have to...
Hi,Wondering if I can add a second phone to my account with which I already have purchased a SIM from a local Telus Kiosk several months ago.jimi
Yesterday morning I was a Bell Mobility corporate account subscriber. I change it to a personal account. Then I yesterday afternoon I signed on to Public Mobile requesting an estimate card, and asked that my phone number be transferred from Bell to P...
Hi y’all. I guess this is more of a comment, as opposed to a question. My husband’s cell plan is with the big (monopoly) company and almost decided to go with Public Mobile, just like his smart wife! We went to a kiosk in the mall the day before yest...
I have heard rumors that Telus is starting to favor PM over Koodo. Any chance we might see wifi calling make it's way here?
For the last 30 mins, phone has been on SOS only aka no service. My bill has been paid, I reset my device, and went to airplane mode as well. This is the second issue I've had with Public Mobile in three months. Would love help with this ASAP, as I w...
It's been 3 business days since I ordered my SIM Card directly from Public Mobile using the App 'Shop SIM Card' Section.After Purchase was complete, it said my new SIM Card would be delovered in two business days.. I ordered on Friday and it's now We...
You deducted payment but account is not activated
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