Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Boxing week offer has $34 for 50GB, but when I select change subscription, it doesn’t show up.
i am able to see new plans on public mobile page, i am specifically looking for 29 per month boxing week promotion but when tried to select it ask for login and upon login it says i already have active subscription and does not let me choose the pla...
Does anyone know when billing starts for new subscribers. Is it the day we sign through the site or is it the date when the sim card and number is ported?
Does anyone know if you port out from Public Mobile and in future you want to open a new account/port back in, if you could reuse the same deactivated self-serve email?Thanks!
Can someone please help me to find my account noMy phone no. is xxxxxxxxxxxxxxxxxxxxxx
I want to change my plan to one of boxing week plans: 4G 30GB plan for $29/month, but it is not possible through my account.https://subscribe.publicmobile.ca/en/on/activation/plans/30GB-4Gspeed4
I just bought a new sim and want to switch to public mobile
I subscribed to a plan for my wife, but I don’t know how it is an esim card plan, and it's on my phone and I deleted the esim.I want to switch from esim card to sim card, please help me
I did a speed test and the 5g speeds are lower than the LTE speeds. I have full bars of both and the 5G speeds are around 10-30 Mbps while the LTE speeds are around 100 Mbps. My phone is capable of 5G and my phone plan supports 5G, so I'm not sure wh...
It's causing issue with some services saying I am not in New Brusnwick.
I have recently registered with Public Mobile and two payments have already been withdrawn from my account, one for $43 and one for $32. However I dont have any data left. I need to talk to an agent to find out how my payment plan works and where to ...
Hello,I am a customer of Public Mobile currently, may I get current Boxing deals? I am interested in $29/month 30GB package.Thanks!Tony Wang
how do i transfered my accound to wife without lossing my current number and all rewards.
My wife switched her cell phone service to Public Mobile and has service on her phone. But she cannot login to her account using either the app or the website. Both ways she is directed to have a code sent to her phone to be entered to complete valid...
Just want to know how long does it normally take for support to provide a response to an open ticket? I opened up a couple of tickets and it's been over 36 hours and still no response. My understanding was that they respond within 6 to 12 hours. Is t...
Good day,I have an Indian apple account on my phone and thus I cannot download the public mobile app to activate the eSIM. I do not wish to change my account but if my subscription gets changed to a physical sim, it will work. Please help me out with...
Hi all,I transferred from Bell, but it did not complete the porting of my number and I am not getting calls or texts. I did get a message that said it "Looks like you entered an incorrect ESN/MEID.". I tried the link it provided but it seems to be b...
US roaminG data not working, US roaming calling and texting not working. All Us add ons not working.
Hey all,I've looked through chats and have tried a bunch of options but can't figure out why I can't get my data to work on my phone. Received the sim yesterday, switched from koodo (not prepaid) - received the text, pressed okay, koodo account says...
HelloI have seen the other posts from people saying the plans are for new subscribers only and they they have had to cancel and resubscribe in order to get the other pricing. This doesn't seem logical. My daughters line is currently on the $25 per...
Hey, I tried to look through the community chats but wasn't seeing this specific Q&A easily, at least. Apologies if I missed it. I can access data with PM on my new phone, btw. I lost my phone in the Ocean and took that opportunity to get a new ...
Hello, I was able to transfer my number from the previous provider to public mobile.However, under the phone settings-sim card, my phone number is showing as unknown.Will it be updated or it's normal???I bought a subscription two days ago. Thanks.
How to get net work connection when I get error 7b1
I just tried changing my subscription using my existing public mobile SIM card however it said not valid. Then I tried selecting eSIM & now it’s telling me my number does not exist to transfer to the new plan?? It won’t let me revert back to my accou...
I bought a 15 day US roaming in Canada before I left for Arizaon, I expired yesterday and I cannot seem to add it again. What's wrong? I tried online and *611
Hi, trying to solve a time sensitive deal offer and submitted two separate tickets for resolution, no CS contact in any way, took screen shots of ticket info, so being time sensitive, this is not a great situation to be in, to hope someone maybe ...
I activated my sim card two days ago, but only can send/receive message. No phone and data services. Please help.
