Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just switched last weekend and ported my number from Rogers but I’m not receiving calls. I’ve tried removing the sim and putting it back in.
Hello all, I just switched over to Public Mobile on Wednesday. Unfortunately, I missed the deadline for the port-out request and need to re-trigger it from the Public Mobile end. How can I do this? Thank you so much,John
Hello,I am not able to add us roaming add on or add funds because it is saying error oops something went wrong, please try again. I have been trying for hours and need this plan asap. Please help.
I keep getting Page Expired errors and random character errors. Been trying since last night, with both Chrome Incognito mode and in Duck Duck Go.
I messed up when I change my plan I need more then 5gb of data help?
Hello I need international Roaming for two days, how can I do that. Please reply urgently
My auto pay didn't go through yesterday so I manually paid it this morning. The payment was successful but I still don't have service on my phone.
Hi I have a year old public mobile sim. I ported my number to Virgin at the beginning of this year and put my public sim in a drawer. I now want to port back to public from Virgin. Can I use my old sim? Can I do the entire porting process from Virgin...
Hello fellow usersI would imagine this question has been asked and answered numerous times, however, here goes again.I will be travelling to the US and intend to purchase add-ons. I have noticed many people lately have been having issues with their a...
do I lose mobile data if I transfer my phone number
I dont have an account and I cant verify why my line is not workingxxx-xxx-xxxx
Hello Support, I signed up for Public Mobile earlier this week and have been I'm unable to receive text messages from non-Public Mobile members. A few things:I have an unlocked Google Pixel 5 that was previously on Virgin Plus.I can send messages and...
UPDATE: Never mind lol, did some digging and found the incognito browsing trick. Everything matches up now. -- Anyone know why my device would show a drastically different amount of data usage than the self serve my account page?? Like it's a 10GB ...
Whenever I make a call I see an ad afterwards. How do I deactivate that? Also text is supposed to be included in package yet the text app I have also shows ads. How do I get the right text app that is without ads?
I have had the same plan for quite a few years and have been camping and out of wifi for a week and didnt run out of data however in the last two months I have barely been out of wifi service and my data always seems to be running out. The same is t...
It been 62 hours since my new 4G plan commenced and i still do not have 4G data speeds.Speed is still the same as previous 3G plan?
Hi there,inhave added 3 separate vouchers for my plan to reload and although they are being bud taken from they aren’t recognized who thin my plan. I have spent way to much money on this and I still can not make a call. Even with a credit to my accou...
Hi still have plenty of data left but I got a message saying I used 100%, still showing 50% left plus bonus data. So can't use data now. I tried resetting my network settings to no avail. Thanks for any help.
was sent the text sms offer for $40 15GB of the new 4g data but it doesn't appear that the plan has updated via my account. I tried clearing cache aswell. can you please help. Thanks.
Hey I am looking to port my number over to another carrier. I've already signed up with them, but I am unable to receive text message for the port request on my current Public mobile since it is suspended because I have to Top up the acct. Can any as...
I was sent the text sms offer for $40 15GB of the new 4g data but it doesn't appear that the plan has updated via my account. I tried clearing cache aswell. can you please help. Thanks.
Hi Community, I got nosy again today and checked to see if there are any new plans available before my new plan renewal. For anybody that may need a little more data, or if they don't like the price of the 4G 20GB plan $55 plan from a a few months ag...
Anyone wondering if the new LTE plans offer better speeds. Here’s what I’ve found after my plan just switched… compared to my 3G a month ago.
I see public is offering a Black Friday deal with code 12months12gb. Is there a way for current customers to access this deal? Or only new customers?
Hi there,I changed my plan to a 15GB at 4G speed, $40 last month. The new plan is supposed to apply to my account today. I checked my account this morning and did not see any changes on my account. the plan still remains the old plan 5GB at 3g spee...
Having trouble getting my account reactivated. Plan expired yesterday, made a pmnt today but all it will do is add money to my account. When I reactivate it says it was successful and may take 1/2 hour to go through but it’s been almost 6 hours and s...
Hi,I'm wondering if I can purchase a 10 day add on for US roaming, when I'll be leaving in a week.Will the ten days start when the add on is purchased or as soon as I arrive in the us?Please let me know,Thanks!
My phone line has busy signal all the time and nobody can call me. How can it be reset?
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