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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Public Mobile refurb Phones

No more certified phones for sale by Public Mobile???Not available from my view of website.

Resolved! Unable to make payment

@CS_Agent can it be anymore difficult to make payments? No reason my auto shouldn’t work.. but it didn’t. Now I can’t do it manually either. need a phone for work. 611? What pin?

Website and App

The website and app are very slow and you can't do anything on it at all. Are you going to be fixing this?

Resolved! Change from lte to 5g

I was wondering if I change my plan will I lose my rewards that I get each month?

Resolved! Not being able to make or receive calls

@CS_Agent My husband is unable to make or receive any calls. When he calls someone it says your number cannot be completed as dialed. When I call him it says I don't have US roaming on my plan. I can call other people. Just not him. His account is ac...

Resolved! No Service Issue

I’m not getting any service

Resolved! Unnecessary calls from people to someone who used this number before

Dear Sir/Ma’am,last night I activated my new sim and since than I’m getting unnecessary calls and messages from people trying to contact someone called shane from outside of this country. What can be done as it’s not my fault and it’s mentally distur...

Resolved! I have left a wrong mail address for my SIM card shippment

Hi there, @CS_Agent I have left a wrong mail address for my SIM card shippment, Could anybody help me with it?? My name is Yizhi xxx. The date I placed the order is today (2023/May 26th). Please contact me ASAP, thank you soooooo much! Best, Yi...

Resolved! Retaining add ons if I switch plans

hello all, I am currently on one of the older 3G plans. I have received several add ons over time, long distance, additional data, etc. Would I retain those if I was to switch to one of the newer 4G plans?

Resolved! why did PB change its website layout? is it true? or hacked

why did PB change its website layout? is it true? or hacked

Resolved! E-Sim Questions

In regards with E-Sims, if Phone Only has E-Sim, & Only One E-Sim Slot, how does one swap for another W/O Losing the E-Sim for Home Plan?

Resolved! @CS....? Subscription plans

Hello,I just joined 2 months ago. And I'm being given a hard time as the information is not lining up to what I was told by a PM customer. First that any unused data rolls over. Second that there is a 25.00 plan for 1G of data and unlimited long dist...

Resolved! New site is unusable! Unable to login and activate new sim.

The new site looks cool but it does not allow me to login. When I enter my eversafe PW it bounces me back to the main page. Unacceptable. If I go through the subscription process I get to the login and the system returns the error: WE ENCOUNTERED AN ...

As I now discovered the Add-On Data having a Shelf Life, that is quite troubling, Suggestion Time

If an Shelf Life is going to be the New Norm, why not offer an 90-150 Day Shelf-Life for the Add-On Data, for those who have Lower Data Allocation on Plan at very least But, if on an Older Grandfathered Plan, is the Shelf Life going to impact us too?...

New "forced" 2 factor authentication

How can I log to my account in if my phone is not working or missing?

Resolved! I cant receive sms from my bank

As I said, I can't receive any messages from my bank and I need it to fulfill some payments . How can I fix this? Tried to get a phone number to call PM but I couldn't reach any human in the line.

This is something I think PM needs to consider at some point

The Unlimited Data for the 5G I believe is a Major Mistake, the Add-On Option I think is the Correct Option as I think the Unlimited Data is Not without it's Drawbacks One, Unlimited Plans, Wouldn't that Not Allow for Tethering, that at times would s...

Though I am still on the Old Rewards system, If that changes, Hoping PM will revamp the New Ones

The New Rewards Points definitely needs to be Overhauled, as it does need Narrow the Gap Between the Old and the New, Even If Not Fully on Par, But id the Gap was 75-85% Closer, that would at least be a good starting point

Resolved! Calling from Canada to Ireland

Am I able to make calls TO Ireland on my plan and have them included in my minutes. I just need to make a 10 minutes phone call or so. Having a tricky time figuring this out. HELP PLEASE!

Resolved! Now that PM has Unveiled the New Goodies, How it works and More

Currently I am on the Grandfathered Old 90 Day Unlim Can-Wide-US-L-D, Unlim Global Text and 6 GB Data 4G LTE $150 Wished PM had the option to have 5G access as an Add-On Option, so like a Flat fee for 30 or 90 Day access and still retaining the Grand...

Is there any type of indication cs_agent received my direct message?

I sent a direct message regarding an issue I had. I tried sending a ticket before but it usually timed out with the new portal/website. It was recommended that I send a direct message, but I'm not sure how long it usually takes to receive a response ...

Resolved! Port wrong number

I need help. I entered a wrong number. The correct one should be 5271I need to correct, how do I fix it?Pls help

Resolved! Opted to switch plans earlier in May to change at "next renewal date"... want to change again?

Hi all, Earlier in May, I opted to change my plan from $40 for 5GB to $40 for 15GB at my next renewal date. I noticed today there is another, even better, promotion at $39 for 20GB.When I go to my account, surprisingly, there is no record of me tryin...

Resolved! Topping up phone with no access to account / SMS

Hi, I am out of Canada and let my Canadian SIM go dormant (stopped paying) since around mid March, 2023. I'd like to reactivate the phone now but can't log on to My Account because a 2FA sends a text message to my Canadian number, which isn't active....

Resolved! mailed SIM card has not arrived, and chat bot/customer service messaging are having trouble

The email I received said my SIM card would arrive in 5-10 business days. It has been 12. If I had known it would take this long I would have simply gone to a store. Is there any chance it may till arrive? I don't need two sim cards.Also, the chat bo...

Resolved! Two-step verification

My sister has two step verification to log in on her public mobile account. My sister's plan has been suspended and cannot receive texts or calls. How can she receive the two-step verification text through her phone number? Or is there an alternative...

Resolved! How does esim work now? Does it also now work with apple watch?

Do you now have the option to buy esim over a physical sim and instanty register to the service?

Resolved! SIM card not wokring

Hello, I’m trying to get my mom‘s cell phone set up with public. We created the account got the Sim card in and she can’t receive calls. I have followed the instructions they’ve seen in the community boards and unfortunately the Sim card got dropped ...

Resolved! How to cancel a subscription?

I would be very appreciative if someone could tell me how to cancel my PM subscription. I tried the ChatBot, which told me to go to the Payments tab in My Account and click "Unsubscribe", but there is no Unsubscribe button!Thanks in advance

Resolved! Changing plan before renewal date

Why did my plan renew today and not on june 15th like it was supposed to. I changed my plan and clicked *change on renewal date* which was supposed to be june 15th. Now it has charged me today and renewed my plan so now my renewal date in june 25th.I...

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