Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just paid. $157 so I can make an urgent call to my county but am not able to get through please what can I do
Hi, I've been trying now for 3 days to get into my public account because I want to look into switching my subscription !! I've heard from different people that you have a good deal on and it's cost just a little more than what I'm paying now..and I...
"We’re currently experiencing an issue where your usage history may be presented out of order. We're actively working to fix this issue and appreciate your patience." This statement has been on my account page for more than a few weeks. Is the issu...
I am new to Public Mobile and I signed up requesting a SIM to be sent. I have not received the SIM and it is taking a while to start up my plan, I have tried to contact a CS agent three times now and there is no response. I would like to cancel my en...
I need to update my credit card info and it’s not working it just keeps saying Sorry, we’re not able to process this request at this time. Please try again later. to every card I use
Ive been trying to upstate my credit card info for 3 days, after entering the info multiple times, refreshing, starting over etc its not working. Ticket option isnt working either. My payment is due in 2 days. Chat was no help either as i followed th...
I see the boxing week sale of 40gb for $34, but when I log in to change my subscription, it is not one of the options available. What do I need to do to switch (currently in 20gb for $34)?
I saw this promotion and I’m not able to switch to it in my account. I submitted a ticket a few days ago to get help but I didn’t get answered. Im a new customer (since August) so is it worth it to quit and create a new one?
I saw an article about Public has an exclusive offer to existing customers, but I cannot find it from my account. Where can i find it?
Hi there,I am a new customer but I can't access the app, when login with email address l received this message " You’re logging in from an unknown device To confirm it's you, enter the 6-digit code sent to *******271" but I didn't receive any code a...
Hello all, I am looking to transfer my public mobile number to another carrier. The carrier is unable to do the transfer, they asked me to contact PM directly. I requested the transfer thi smorning and I havent received the message yet. Can someone p...
Anyone in central Alberta having 5G issues? My phone is on 5G 20G plan, and I am only getting 43mbps DL and 10mbps up all times of day, tested on different towers and same result. Wtf ? I want a discount from PM for way less than advertised speeds. I...
Title says it all
Hello, I want to change my subscription to a boxing week offer but my renewal is on January 9th. I was able to select "Change subscription on renewal" on the dashboard and I wanted to confirm if it won't be cancelled on renewal since the boxing week ...
Can't access my account through the app or *611 to add a tipup voucher.
I buy us roaming-unlimitted 15 days , it is not work. somebody can answer me
Hi,Can I move my existing physical SIM number to an eSIM. Please let me know the procedure. My phone is S23 plus.Than you,Panduka
I need
Someone referred me to public mobile and I used his referral code during activation but I am yet to receive the $10 credit neither as he. It is almost 30 days since I activated my number. How do I get the credit?
Hey i need to trnsef my numba from koodo prepaid
Can I switch existing plan to boxing day offered plan?
I provided incorrect imei number. So transfer of my phone number to public is stuck. My current provider sees the wrong imei alert but says public mobile needs to contact me
So it says on the home page new customers get free Physical Sim or Esim for a limited time. I guess that's another Boxing Week offer for incentives for more people to come onboard.
So that annoying pop up comes on my phone each time I sign on. Really? Who's bright idea was that? I'm already a client. Anyone know how to disable permanently? If I leave the page and go back to the main page it's there and I have to x out.
I can’t login to my public mobile account because of the eversafe. I was transferring a phone number but there were problems and the transfer was cancelled. I can’t receive messages from the number, but eversafe won’t let me login without receiving a...
I have a referral that would like to sign up but needs a Physical SIM- what is the process?Purchase card in signup process and need to wait for shipment by mail?Is a credit provided on account and they can pick up a Physical SIM at Telus stores?I hav...
Hi There,My subscription with the phone transfer from Koodo Mobile failed. Can you help me activating Public SIM?
We the loyal paying customers deserve the boxing day deals.
I am a new customer and I thought I got the E-SIM card and transferred my current number but now I have no service and my phone says "no sim". Does it take some time or did I do something wrong?
So, it's official that Public Mobile didn't offer their loyal customers "More Is Merrier" gifts this year?
