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Shortfingers · ‎08-24-2023

Hello.

Seems like I'm stuck in the app sign-in loop. I've submitted two tickets and no response thus far. My issue: I signed up, paid with no issue. Have a physical sim card that was verified a good number. I scanned the QR code and installed the app. Now it's asked me to sign in and I've used the now about tenth verification code to do so and each time it sends me right back to the login screen. So I have uninstalled the app and reinstalled it. No success. Installed the sim and the phone recognizes it but no access to network. Also haven't gotten to a point where I port my phone number. I've also tried changing my password. So what am I missing?

Any help is appreciated.

hycm53 · ‎08-24-2023

@Shortfingers wrote:
Currently I'm with Telus but want a more reasonably priced option. I've never had a problem with their service. My number is active and I want to keep it.
thanks

You can't keep Telus phone number after you ported it to PM. If you do want to keep Telus number, then you shouldn't port it to PM and you need new phone number from PM which means you will pay two phone service.

Handy1 · ‎08-24-2023

@Shortfingers So still no reply from support ? Happy to hear your telus account still active once you get help from a support keeping and porting the telus number to PM won’t be an issue . Activations typically go smoothly . But like anything sometimes there’s hiccups and you’re unfortunately having to deal with that hiccup now . We all hoping you get a quick reply from support and get things straightened out quickly.

Shortfingers · ‎08-24-2023

Currently I'm with Telus but want a more reasonably priced option. I've never had a problem with their service. My number is active and I want to keep it.

thanks

hycm53 · ‎08-24-2023

@Shortfingers wrote: "Also haven't gotten to a point where I port my phone number." Are you porting your previously number to PM? If you are then you make sure your previously account is activate, otherwise you can't port it.

hTideGnow · ‎08-24-2023

@Shortfingers wrote:
can only make emergency calls with the sim installed. App wont allow me to finish the activation.

Hi @Shortfingers

yes, you need agent to help. They usually response quickly, usually within an hour. Submit the ticket by message and wait for their reply in your Community inbox