Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there,I recently switched to Public Mobile with the e-sim option. My old phone number has been successfully ported. However I am not sure why it still shows the phone number assigned by Public whenever I send text messages to anyone, instead of s...
Hey, I have a terrible experience with this phone service. I purchased a physical SIM on sept 2 to be delivered to my address but till now I still have not received my sim. I had more than 30 messages back and forth with agents and all they told me t...
Same error for me. Always xxx error Even on app or on web when i verify the IMEI.
Hi I lost my phone. The new one is in the email. What's the best way to get a new SIM card with my existing number?
My wife's phone number has been disactived due to the payment plan and we forgot about renewal.Her phone is not receiving any message hence we cannot sign into her mail, nor bypass the TOTP. Hence she cannot pay her bill. Can any moderators contact m...
I recently transferred my phone number to Public Mobile. Everything works fine, except can't send or receive SMS or MMS messages to or from other phones with different providers, except Public Mobile.
hi, my mom’s phone seems to think it is in the US. It is currently in North Vancouver. we’ve had a family emergency, my grandmother had a severe heart attack. My mom lives in Vancouver island and rushed to the ferry to get over to the mainland ...
Hi I have been charged 3 times in total .every month $19.00 plus hst Plus Plan fee $27.00 in October 1st 2023,September 1st 2023,and August 1st ,2023My question is why! i have been charged extra $19.00 every months thanks
I entered my New SIM Card info & selected a 204 Manitoba number,... It immediately said,... There was a problem to contact customer support.Help
Why is public mobile website soooo slow on my computer.It also keeps bumping me out.
Hi, looking for some help here. I purchased a 1gb canada data add on and was charged $15 plus tax to my card but what I received was the 15 day US talk and text package instead? This makes no sense as at first I thought I may have selected the wrong ...
Hi. My girlfriend transferred yesterday his number from chatr, old chatr sim is not working anymore and now she can text messages use internet from public mobile sim but she can’t call or take the call from other number. Maybe someone knows how we ca...
Hi, I tried to transfer a landline number to a cell phone with public Mobile services. I have paid and am receiving emails welcoming me to public Mobile, but I can't use the cell phone with the public mobile Sim card. I think the problem might be tha...
Hello,I moved from the physical SIM to eSIM (it happened a few weeks ago)After the activation, I paid attention to that I could receive but couldn't send SMS messages.I checked in my device the SMSC number, and saw the number was not available.Then I...
Hi, can you please process my refund. Wasn't able to sign up because of trouble with the e Sim - I may have used the wrong IMEI . Will reapply 1 month later.Thanks
If I change my plan to CANADA-US for several months can I change back to the $25 subscription I have now?Will I loose status I have now? credits for refurrals, year credits, auto payment etc.
Another bad experience here on the "Mr.Roboto" run website of Public Mobile. I bought a dual-SIM phone, and need another SIM card. When I tried ordering it, message: "oops, something went wrong".What's the problem today?? Maybe it's time to switch ba...
Hi, I'm new to this so hopefully there is help. I selected a 1GB canada add on for $15 but when the order processed I got a 15 day US roaming talk and text add on. I would like to get this fixed please.
How do i change my credit card informationI keeping getting error message and to try agian for two days now
I activated my $40 plan yesterday. I should get 4 points rewards according to the advertisements. Why I only got 2 points?
@CS_Agent I keep trying to submit a ticket but it won't work. I need my port out request to be processed
I have the $50 Canada/US plan and when I'm in the US I keep getting a message I'm roaming and need an add on. Why does this happen ?
I see this plan on the website but when i tried to subscribe, it kept changing it to a 50GB Canada only plan. Any ideas how to fix it ?
please how do i download my payment for tax purposes for 2022
Tried to activate a new account. Got to the payment step and when I hit submit I received a message saying my payment was accepted but there was an error. No details on what the error was, and no options to continue in any way were presented.Now when...
I cannot call or receive any calls or texts on my phone , it seems that my number is dead or disactivated. what can i do?? there no customer suprt that i can call
How do I know if I have Volte and do I need it? I couldn't get the Uber app to work due to no data and it made for a very long night. Please help before I go back and this happens again.
please someone do this ASAP as i don't have anyway to back out in the iOS app and start over.
When I go to my call history, I want to download the full 90 days of history. I have a TON of pages that come up and I have to scroll through each page. When I download, I only get the first page no matter how I search, or what page of history I'm on...
I need tech support to contact me to help order the $25 / month 1 GB 3G plan, port my current Koodo phone number to Public Mobile and activate the SIM I have already received. I do not do apps on the phone, it is only for voice calling and I only com...
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