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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Rewards minused from totals not applied to bill, why not?

I had 32. .. credits i selected use 15 and the amount 15 was minused from my credit balance but it did not get applied to my bill so when I paid my bill, my bank was charged the full amount without the credit of $15 being applied. My reward balance i...

Resolved! Upsetting

I have a assurance wireless government phone. It went completely out. So I transferred my SIM Card to a different phone that is unlocked. I completed what I needed to do. Yet I'm unable to make any calls. The Mobile Data is on, but it's not connectin...

Resolved! Purchase of pre-owned phone

If I order a phone online, can I have it delivered to the closest Kudo/Telus store to me? I ordered a sim card 2 weeks ago and it's yet to be delivered to me. I do not want it to be the same case if I order a phone.

Resolved! New sim

I need to add new sim to my account I need the link to message customer service agent

Resolved! bought new sim card and 30 dollars worth at walmart and wont work

I bought new sim card and 30 dollars worth at walmart and wont work trying to call you guys but cant get a number to do so i need to know what to do or i will be very very upset and what i will have to do will not be good please help me i paid for to...

How to change sim number

My account is active but lost previous sim so I brought new sim but cannot change the sim number in account profile settings

Resolved! Unable to get the verification code to my email or SMS

I got a notification from my credit card company of a small charge from Public Mobile, which didn't match my monthly amount. My account had been SIM-jacked before so I wanted to login and check.Now I've never had an issue getting SMS codes sent to me...

new paln for family

wanting to get a phone number and plan for my son under my account. he has his own phone. We are looking at the $15 month plan. was wondering if there is unlimited incoming calls are included? Koodo has the same $15 a month plan, but with incoming un...

Resolved! I plan to port from lucky mobile using the same number

Is it possible I retain my lucky mobile sim and number and sign up with public mobile?

Resolved! How can I port my number to Koodoo when my phone service is suspended

As in title, phone service suspended because no funds. I purposely let funds run out so I could switch to Koodoo. Koodoo advised I require PM service to port my number, as PM will send me a text confirming I agree. The issue, is that I have no funds ...

Resolved! Bill is higher than what was promised

My account is suspended, I went to try and pay my bill and it is more than I had signed up for. I should have a $20 off voucher for the next 15 months and its not reflecting it in system and charging me full amount. I just signed up last month and it...

question

how come I cannot use data when I am outside on my accountit shows that Data Usage250 MB at 3G speed0.00 MB used

Resolved! phone says no SIM card

I just registered my phone and my wife's phone last night. Hers is working but my phone is saying there's no SIM card.

Resolved! Access to my account

My phone has been stolen.im not able to verify my account with text or email. I need to access my account to remove payment.I need to access my account to add new sim if I get new phone

Pass-word change

I can't access to my account because ny account number and password do not correspond.I don't have access to password forgotten.Originally I press password save but nothing is working.Thanks, Michel

Resolved! Roaming from US

Can I add on roaming after leaving Canada and am in the US

Resolved! New Samsung phone sim doesn't seem to work that well in it

I had an s10 plus. 2 days ago I upgraded to the 20plus. Sim works fine in the S10plus; I cannot get any calls, cannot dial out, can't even text. Anyone know what would cause this?

Resolved! Cancelling Sim Card Order / Redeeming Lunar New Year Deal

Hello, I want to join Public Mobile and take advantage of the Lunar New Year Deal. I just ordered two SIM cards but I see now they will arrive after the Lunar New Year Deal expires. Is it possible to cancel my SIM card order so I can just go buy the ...

Resolved! Where is my "second anniversary" badge?

I see the "third anniversary" but not the "second anniversary"?Very important question, I know.

Resolved! Account Number

How can I find my account number if I am locked out of My Account and have been on autopay (i.e., have no bills with my number)? I have found my initial activation email from PM and it does not list such.The help people are not helpful as they requir...

Resolved! Number porting

I am trying to port a phone number from another carrier. Public says to use enter a valid canadian phone number. I am. Where do I go from here?

Resolved! International roaming

No such thing with Public Mobile?

too many attempts log in

My user name and password are not working. It says too many attempts when trying to log in so I hut forgot password and changed it but that didnot work. How would I fix this or will it allow me to try logging in again af...

Resolved! Account is disconnected

Hi. I had just paid my account but it is still disconnected. How am I able to fix this?

Resolved! Where are my gifts

Hello i can no longer see (Christmas) gifts from public mobile (free data and minutes). It used to be just below my plan usage breakdown. What happened?

Resolved! Unlimited International texting

Hello!! My plan has unlimited international texting. It included Peru without additional payments

10 business days later, still no SIM card

I can't log into work sites due to 2FA Order 323993

Resolved! Referral reward lost

Hi, i have two referrals butthe rewards are lost in Feb. They are my friend and their plans are still active. What should i do?

S

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Rewards minused from totals not applied to bill, why not?

Resolved! Upsetting

Resolved! Purchase of pre-owned phone

Resolved! New sim

Resolved! bought new sim card and 30 dollars worth at walmart and wont work

How to change sim number

Resolved! Unable to get the verification code to my email or SMS

new paln for family

Resolved! I plan to port from lucky mobile using the same number

Resolved! How can I port my number to Koodoo when my phone service is suspended

Resolved! Bill is higher than what was promised

question

question

Resolved! phone says no SIM card

Resolved! Access to my account

Pass-word change

Resolved! Roaming from US

Resolved! New Samsung phone sim doesn't seem to work that well in it

Resolved! Cancelling Sim Card Order / Redeeming Lunar New Year Deal

Resolved! Where is my "second anniversary" badge?

Resolved! Account Number

Resolved! Number porting

Resolved! International roaming

too many attempts log in

Resolved! Account is disconnected

Resolved! Where are my gifts

Resolved! Unlimited International texting

10 business days later, still no SIM card

Resolved! Referral reward lost

S

New uer unable to Text

can not receive incoming calls

Calls and data yes, NO text messages after new acc...

Can't log in

How do you earn points from the public mobile comm...