Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am being charged with data usage when I am sleeping in my home and a valid good working WIFI is on/working.
Have data plan but can't send pictures. What is the problem?
It's not been 11 hours since I started my activation and it appears stuck. When i try to log into My account is says Forbidden A1I don't have access to my phone number yet. Any help would be greatly appreciated
Is anyone else out there having issues with a daily drop-out of data services, every day, through normal business hours?This amounts to no service, as that's when I most need data. And I don't have WiFi.The system erroneously has me in Montreal. I'm ...
I got a pop up message today saying lte disabled by telus. Now the lte icon is gone from my phone. I tried turning it off and there are no outages here. How to fix this?
Galaxy J7 Prime not downloading mms messages.
Hello, communityI hope everyone doing well. I bought a new PM sim card on Amazon and created/registered to a PM account but when I reached the 6-digit code confirmation the sim wouldn't send any code. I can see the carrier name Public Mobile and the ...
I just received a free 5 gb data add-on for loyalty (thank you!) but it expires in 150 days. I already have a few add-ons from before that I still haven't used. I was wondering if I used my data now, would it be spending the data I just received that...
They have sent the code to my new phone number
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I have tried for to complete the setup by switching my number to public mobile but I can’t and I also can’t connect with the customer service. This is a bit frustrating.
Are there any updates on this issue ? Not all customers...but many are reporting LTE / VOLTE has been turned OFF by PM, including myself. Noticed it a few hours ago. Calls now drop to 3G. I've tried all the usual suggestions to no avail. No notice in...
I switched from Fido and my account couldn't even log it give error Forbidden A1Phone isn't even working, Make things worse can't even create a ticket cause logging in doesn't work.Please fix this my number is ###-###-#### @CS_Agent
I have transfered my phone from FIDO to Public mobile without issues. however when I moved my wife's number over her new SIM recieved today is working (not being recognized. I have confirmed that the SIM is defective as it does not work on my phone a...
Hi,I signed up for the $34/month Canada/US package when my monthly payment cycle ends. I'm now planning to go to the US tomorrow, but when I login to the Public Mobile website, this package is gone. It still shows that this subscription will start ne...
Hi,Is there a provisioning problem currently? My number change was successful on my account however I cannot make or receive calls. I am not transferring a number, I simply changed my number due to spam calls. When I try to call my new number from an...
@CS_Agent I paid for my subscription but when I was transferring my number, your system said it failed. And after that, my account was not able to be logged in. It shows Forbidden A1 for 5 days and no one is responding or helping from PM. I just want...
Finally got a response from CS after waiting for 3 days.Getting an $11.30 x2 (my account and my wife's account) credit on my account next month.So if you bought a SIM card for the $34 50GB 5G CAN/US plan, contact CS asap
Some may find this strange, but I've been looking for an iPhone 8 running an old(ish) iOS. I came across an iPhone 8 on iOS 14.2. When I tried activating iMessage, I've just had the waiting for activation message for hours. All other Apple features w...
I cannot make calls on my new activated service. I'm getting 71B errors. I seem to have data but cannot call out. why?
How do I reset my activation so I can use the eSIM new account went to activate it said cannot activate contact pm tries to activate on different phone and said code used contact pm
My phone is all of a sudden in SOS mode. I can’t call, text or use my data and my plan isn’t expired yet. Where do I get technical support?
Ed the porting number please
Apparently Rogers has transferred my number, but without a sim….
My iPhone 14 Max Pro has a Public Mobile esim. I've purchased a Samsung Galaxy S24+ which can also use an esim. How do I transfer the esim to my new phone?
Hello, Ive been trying to transfer my phone number from the old provider to PM, I just called my old provider and they said to resend the request so they can approve it because the other expired, how do I resend the request to port the number?
Let's take example I get $27 in Old Rewards system90 Day$150 for Can-US 60GB/ 180GB 5G Plans $6 for 2 referrals$6 for Auto-Pay$15 for 5 yrs of Loyalty Under New, How Many Points Equivalent to $$$$ have been lost? How Much Longer does it take to Save...
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