Resolved! How to use my rewards
Hi, I have $12 rewards in my account. Will the system automatically use it when next payment is processing? I want to know how to use those rewards ( credits). Thank you！
Forum Posts
Resolved! Referral reward
My bill and payment date is today and I was notified at 12 noon that I had 22 referrals yet my account shows 23. Can this be adjusted?Thank you
Resolved! Transfer existing phone number without cancelling old account
Hi, I want to transfer my phone number from Fido without cancelling the Fido account because there is also my parent's land-line number under the Fido account. The Fido account is under by Dad's name but I just want to transfer my phone number from t...
Resolved! Not registered on network
I recently bought a Samsung A71, open box (online) , sold by Best buy (not any 3rd party), it worked fine for first couple of days and suddenly message coming as not registered on network. Checked with best buy and was advised need to check with prov...
Resolved! Us add on
If I purchase the $20 Us talk and text, will I be able to call Canada from Arizona?
Ive heard a few people ask & mention about whether crypto could be a good way to have people pay ?
Alot of people have crypto but dont have a way to directly pay for something like this and far as auto pay goes they can lose the crypto account while it still pays out until the agreement expires
Prepaid voucher
Why can’t I redeem a 50$ voucher on the website
Voicemail
Hello everyone,I upgraded from a 15 dollar plan to 25 so I can access my voicemail. I have attempted all the remedies stated on this forum, and I still do not hear access to my voicemail. Helppppppp. I am so frustrated with this phone company.
NO SERVICE
Why is my son's hp have NO SERVICE, he did not tell me that it has been going on for awhile and the last I checked his account, it is active. Not impressed!!!
Resolved! Need another confirmation request from previous provider
Hello this is a Message for a moderator. I need my previous provider to send me another confirmation request. Previous provider = Videotron account # xxxx. Tel #xxxxx. Public Mobile account # xxxx initalised on the xxx. Thanks
Resolved! Self serve locked
Hello,I am unable to log in to my self-serve account since I forgot my email address and password.Could you please help? Thank you
Invalid phone number and invalid MMI code
Hello, I'm having some issues with my number. First and foremost, the number appear as invalid when I'm trying to use it on some application forms on internet and there were some instances where people told me they couldn't reach me for the same reas...
Resolved! Device Compatibility | Samsung Note 9 Sm960F
I wanted to know if my cellphone with model number SM960F( Samsung note 9) is compatible with public mobile network or not
Lost service randomly...again
Hi, I’ve been with public mobile for a few years now and this happened once before. My phone bill was paid and I’m in the middle of my cycle and I lost service, I checked to make sure my phone wasn’t blacklisted somehow or anything like that. I resta...
Resolved! I need help. I was going to buy an iphone, but didn't and now my phone number locked that phone..
I was going to buy an iphone and added my SIM card to test it. I didn't buy the phone, and now the seller needs me to unlock this number from the phone. Can you please help me do that?
Resolved! Trying to Change credit information - 5 digitauthenticator doesnt work
I've already emailed the moderator team, got 1 reply then radio silence. All i'm looking to do is update my CC information so i don't get shut off - but when i put in my phone number for a 5 digit authenticator code, it's not sending me anything - an...
Resolved! 'SIM network PIN blocked. Enter SIM network PUK.' Samsung A5
I entered the PIN I created when signing up for Public Mobile, didn't work. Now I have this error message. I contacted my old carrier (Virgin Mobile), Public Mobile & Samsung. I've used 7 of my (10?) uses before this SIM card is null and void. Settin...
Resolved! I left Canada for 4 month and my account and phone number are not available
How can I renew the previous phone number? Thanks
Resolved! I cant seem to log into my account
when I try and log in it wont accept my e mail address and or password that I've been using all along.
Resolved! transfer sim to new phone
transfer sim from old phone to new but can not connect to network. Request for SIM network PUK. how do find?
Resolved! Auto pay
Hi, I keep getting 611 messages saying my payment is due and instructions on how to set up auto pay. However, auto pay is already set up. This is the second month this has happened. In addition, after my first full month I was told my previously tran...
