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Forum Posts

Resolved! How to use my rewards

Hi, I have $12 rewards in my account. Will the system automatically use it when next payment is processing? I want to know how to use those rewards ( credits). Thank you!

Resolved! Referral reward

My bill and payment date is today and I was notified at 12 noon that I had 22 referrals yet my account shows 23. Can this be adjusted?Thank you  

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DDM69 by Town Hero / Héro de la Ville
  • 810 Views
  • 10 replies
  • 0 Bravos

Resolved! Transfer existing phone number without cancelling old account

Hi, I want to transfer my phone number from Fido without cancelling the Fido account because there is also my parent's land-line number under the Fido account. The Fido account is under by Dad's name but I just want to transfer my phone number from t...

bb18 by Great Neighbour / Super Voisin
  • 617 Views
  • 11 replies
  • 0 Bravos

Resolved! Not registered on network

I recently bought a Samsung A71, open box (online) , sold by Best buy (not any 3rd party), it worked fine for first couple of days and suddenly message coming as not registered on network. Checked with best buy and was advised need to check with prov...

Smanjari30 by Good Citizen / Bon Citoyen
  • 627 Views
  • 17 replies
  • 0 Bravos

Resolved! Us add on

If I purchase the $20 Us talk and text, will I be able to call Canada from Arizona?

Slug27 by Great Neighbour / Super Voisin
  • 294 Views
  • 4 replies
  • 0 Bravos

Prepaid voucher

Why can’t I redeem a 50$ voucher on the website 

Neil1969 by Great Neighbour / Super Voisin
  • 322 Views
  • 10 replies
  • 0 Bravos

Voicemail

Hello everyone,I upgraded from a 15 dollar plan to 25 so I can access my voicemail. I have attempted all the remedies stated on this forum, and I still do not hear access to my voicemail. Helppppppp. I am so frustrated with this phone company.

Mashlee by Great Neighbour / Super Voisin
  • 423 Views
  • 9 replies
  • 0 Bravos

NO SERVICE

Why is my son's hp have NO SERVICE, he did not tell me that it has been going on for awhile and the last I checked his account, it is active. Not impressed!!!

dianawoon by Good Citizen / Bon Citoyen
  • 338 Views
  • 12 replies
  • 0 Bravos

Resolved! Need another confirmation request from previous provider

Hello this is a Message for a moderator. I need my previous provider to send me another confirmation request. Previous provider = Videotron account # xxxx. Tel #xxxxx. Public Mobile account # xxxx initalised on the xxx. Thanks

rosslizee by Great Neighbour / Super Voisin
  • 289 Views
  • 2 replies
  • 0 Bravos

Resolved! Self serve locked

Hello,I am unable to log in to my self-serve account since I forgot my email address and password.Could you please help? Thank you

JohnDev by Great Neighbour / Super Voisin
  • 352 Views
  • 3 replies
  • 0 Bravos

Invalid phone number and invalid MMI code

Hello, I'm having some issues with my number. First and foremost, the number appear as invalid when I'm trying to use it on some application forms on internet and there were some instances where people told me they couldn't reach me for the same reas...

DimDim by Great Neighbour / Super Voisin
  • 302 Views
  • 3 replies
  • 0 Bravos

Lost service randomly...again

Hi, I’ve been with public mobile for a few years now and this happened once before. My phone bill was paid and I’m in the middle of my cycle and I lost service, I checked to make sure my phone wasn’t blacklisted somehow or anything like that. I resta...

Jkharris by Great Neighbour / Super Voisin
  • 384 Views
  • 4 replies
  • 0 Bravos

Resolved! Trying to Change credit information - 5 digitauthenticator doesnt work

I've already emailed the moderator team, got 1 reply then radio silence. All i'm looking to do is update my CC information so i don't get shut off - but when i put in my phone number for a 5 digit authenticator code, it's not sending me anything - an...

wwong57 by Great Neighbour / Super Voisin
  • 383 Views
  • 6 replies
  • 0 Bravos

Resolved! 'SIM network PIN blocked. Enter SIM network PUK.' Samsung A5

I entered the PIN I created when signing up for Public Mobile, didn't work. Now I have this error message. I contacted my old carrier (Virgin Mobile), Public Mobile & Samsung. I've used 7 of my (10?) uses before this SIM card is null and void. Settin...

lomlow by Good Citizen / Bon Citoyen
  • 2447 Views
  • 13 replies
  • 1 Bravos

Resolved! I cant seem to log into my account

when I try and log in it wont accept my e mail address and or password that I've been using all along.

Biffo by Great Neighbour / Super Voisin
  • 459 Views
  • 6 replies
  • 0 Bravos

Resolved! transfer sim to new phone

transfer sim from old phone to new but can not connect to network. Request for SIM network PUK. how do find?

Alex0824Chan by Good Citizen / Bon Citoyen
  • 411 Views
  • 3 replies
  • 0 Bravos

Resolved! Auto pay

Hi, I keep getting 611 messages saying my payment is due and instructions on how to set up auto pay. However, auto pay is already set up. This is the second month this has happened. In addition, after my first full month I was told my previously tran...

bikebums by Great Neighbour / Super Voisin
  • 429 Views
  • 8 replies
  • 0 Bravos