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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9735 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20476 Views
  • 180 replies
  • 24 Bravos

Resolved! Login

Hi everyone, it's been a while since I have been able to login to my account. Anyone have the same problem? Any solutions? I have tried google, chrome, bing... Refreshing, incognito tab, switching devices..... Nothing. 

24 Hours and still no CS-Agent

You'd think that a service not working request would get top priority for a CS-Agent to respond. I've been waiting a little over 24 hours and still nothing. Obviously, customer satisfaction is not #1 on their list. Hopefully there won't be any troubl...

cabot97 by Great Neighbour / Super Voisin
  • 336 Views
  • 4 replies
  • 0 Bravos

Call Failed

Hello , I tried dialing out and it’s telling called failed I believe my phone has been blacklisted on your network please can you assist 

Kacey913 by Great Neighbour / Super Voisin
  • 226 Views
  • 6 replies
  • 0 Bravos

The data plan increases

I received a text message from public service saying you can get 15 GB data on your account. And still nothing showing at the account for the new offer. 

Abdulhamid1 by Great Neighbour / Super Voisin
  • 251 Views
  • 4 replies
  • 0 Bravos

Resolved! Important

I subscribed for the 45 dollars plan. I’m checking my phone now and I see a 10 dollar plan instead with the rest of my money on the account. This isn’t what I signed up for. Please adjust to the 45 dollars plan. Thank you. Unbelievable. I think it’s ...

Plan not working

Renewed my plan and phone is not working tried turning phone on and off multiple times

Ri2 by Great Neighbour / Super Voisin
  • 103 Views
  • 2 replies
  • 1 Bravos

service not working

Hello Team, In my account, I can see 500 mins500 Canada Wide Long Distance Minutes BonusCurrent Plan Cycle: 1/1417 mins leftWhen I am trying to make a long-distance call It says your minutes are used can you please help me? Thank you!

hitesht by Great Neighbour / Super Voisin
  • 267 Views
  • 6 replies
  • 0 Bravos

Resolved! Double Charged

I upgraded my plan from 5gb at 3G speed to 5gb 4G speed a week after my renewal date. I decided to switch plans ASAP but I did not realize that I would be charged again. Is there anyway to revert that the double charged even though I renewed my plan ...

chrisle695 by Great Neighbour / Super Voisin
  • 186 Views
  • 4 replies
  • 0 Bravos

International package

Hi I want to know if it is possible to have an international package for two months. Espacially for calls. Thank you 

corine by Great Neighbour / Super Voisin
  • 208 Views
  • 3 replies
  • 0 Bravos

Resolved! 15GB 4G Plan didn't activate on renewal date like it was supposed to?

I had gotten the promotional text last month about moving to the 15GB 4G plan which I was more then happy to do, and so I went to My Account about 2 weeks ago and set that plan to be my new plan on the next billing cycle. I got my rewards text as I u...

Lucar by Great Neighbour / Super Voisin
  • 336 Views
  • 4 replies
  • 0 Bravos

Resolved! Sim From 6S To iphone 13 Won't Work

Hello, I've been using an iphone 6s for many years and just bought an iphone 13 pro. When installing the Sim my cellular network won't work. What do I do?

JosephP99 by Good Citizen / Bon Citoyen
  • 616 Views
  • 12 replies
  • 0 Bravos

Registration

During the registration process I was supposed to receive by text a six digit number to be inputted into the registration menu. I never received the text and was unable to finish registration please help

Mrc1960 by Great Neighbour / Super Voisin
  • 263 Views
  • 5 replies
  • 0 Bravos

Black Friday 12GB Deal

I am switching over to Public Mobile as a new customer. I purchased a new SIM card today, but won't receive it for 5-10 business days. When does this promotion end? Can I rain check on the Black Friday 12 GB for 12 Months deal until I receive my SIM ...

StuRob by Great Neighbour / Super Voisin
  • 287 Views
  • 3 replies
  • 0 Bravos

Phone number transfer

Hi, My husband is stuck with 2 phones for the last 4 days. Public Mobile hasnt transfered (im told its a portal issue) over completely so he has to carry around 2 phones and is getting charged by both service providers. How can I let public mobile kn...

troyandchar by Great Neighbour / Super Voisin
  • 285 Views
  • 6 replies
  • 0 Bravos

Resolved! Transfer from Shaw to PM but as an authorized user

Hello, I am looking to transfer to PM from Shaw. My uncle is the account holder and I am the authorized user under him since then I was able to get the unlimited text/talk deal. I was wondering if it would be a problem for me to now transfer with my ...

Kaze by Great Neighbour / Super Voisin
  • 460 Views
  • 9 replies
  • 0 Bravos

Resolved! 15 outgoing and incoming calls from/to an unknown phone number.

I checked "My History. I noticed 15 outgoing and incoming calls from/to an unknown phone number.Number with an area code 778. I did not make those calls. I do not remember receiving those calls.Is my phone number compromised? What is going on? Can so...

JNDO by Great Neighbour / Super Voisin
  • 326 Views
  • 5 replies
  • 2 Bravos

Resolved! Missed the port-out request

I just switched over to Public Mobile on Tuesday. But I didn't know I had to keep my old sim in the phone to receive the port out request. So I missed/didn't receive the port-out request and need to re-trigger it from the Public Mobile end. How can I...

LSBH by Good Citizen / Bon Citoyen
  • 307 Views
  • 6 replies
  • 0 Bravos

Resolved! Switch

I just switched last weekend and ported my number from Rogers but I’m not receiving calls. I’ve tried removing the sim and putting it back in. 

patersonjm by Great Neighbour / Super Voisin
  • 423 Views
  • 9 replies
  • 0 Bravos

Resolved! Resend Port Number Request

Hello all, I just switched over to Public Mobile on Wednesday. Unfortunately, I missed the deadline for the port-out request and need to re-trigger it from the Public Mobile end. How can I do this? Thank you so much,John

I am not able to add us roaming add on

Hello,I am not able to add us roaming add on or add funds because it is saying error oops something went wrong, please try again. I have been trying for hours and need this plan asap. Please help.

rlaxmi97 by Great Neighbour / Super Voisin
  • 277 Views
  • 5 replies
  • 0 Bravos

Resolved! Is the website down again?

I keep getting Page Expired errors and random character errors. Been trying since last night, with both Chrome Incognito mode and in Duck Duck Go.

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