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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Retrieving Messages

I have a new phone. Is there a way to get the text messages from my old phone without my old sim card?

Refer Code

I just joined Public Mobile with a referral from a friend but didn’t have their referral code.I now have their code, would I be able to give th

Data Usage History

If you log into your account and view your data usage history, should it add up to what you have currently used?

Changed Providers

Is there a way to get a refund, when I’ve changed plans literally today? The Public Mobile site was down yesterday, so I couldn’t cancel it in time, and now I was hoping to get my money back, cause I’m no longer using public mobile!

Can call out or receive calls since the VoLTE was activated on my Google Pixel 6

I can't call anyone on my contact list or thru the keypad and people can't call me. This seems to be a problem since the VoLTE started

My phone will not work

I can't call out or noone can call in because it says I do not have an active account. I have not missed any of my bills, it automatically comes out of my account.

Resolved! Help

I need a PAC number so I can transfer my account with my same number

4G on the Canada and USA call plan

Presently Public is promoting the 4G. I have the Canada wide and USA calling feature. Can I add 4G to that plan?Thanks

Dropping calls & group texts not working

Recently my Motorola G 7 Plus has been dropping calls and not getting group texts plus losing signal. The calls drop and then a message appears saying no cellular service available, the group text appear as individual messages to download but they do...

Resolved! HELP

I have changed my login id and password due to no longer having access to my login email.I cannot access my account.My community password also did not work and my attempts at resetting it failed.I had to create a new login, this one. I have two possi...

Resolved! US Roaming Add On

Why did they change the US roaming package to 15 days from 10 days? Most Canadians probably travel to the US for about 7 days or less.

How to open profile page with error message on?

How to open profile page and payment page with error messages on?

Refund

Hi, I have purchased a new PM sim card and dollar 15 plan yesterday. Right after I purchased my 15 dollar plan, I thought I need unlimited minutes. So I purchased a 25 dollar plan. (I thought when I change my plan I only need to pay the addition...

Resolved! Why there is no signal once I put the SIM card into my new phone Hongmi Note 12 Turbo?

Why there is no signal once I put the SIM card into my new phone Hongmi Note 12 Turbo?

Resolved! Anyone going thru renewal right now? Deactivation of suspended accounts timing change.

I need to know if renewals have already occurred tonight/today. This is a time sensitive question. Thx! Edit:I guess I best explain my question to now serve as a warning to those approaching the 90 day suspension deactivation date. April 25th was the...

Call forwarding stopped working...how do we get it back??

I need call forwarding in our of cell service areas . Why was it stopped? How can it be restored ? Please help

Rewards portal down?

Hi. I am fairly new to public mobile. Wanted to check my rewards and I get an Oops message saying the page is not available. Anyone else having this issue? April 24, 2023

I transferred my public mobile number to another providers

I transferred my public mobile number to another provider but I still have account balance and want to use public mobile with a new number how can I get a new number

Resolved! Porting number to telus

I tried to help my mother port her number from Public to Telus. The Telus agent said that is not possible since public is a subsidiary of Telus. Really? So I can never move over to Telus? Anyone heard of this?

Need help

I can’t not get into my count have already reset password three times

Cancel an account

Anyone know how to cancel an account I can’t get into anymore? My son lost his phone and I can’t into his email for the 2 step verification to work, I don’t want to have to get a new bank card because it’ll keep charging me for that account

8UV8 -- Your call cannot be completed as dialled

I added 1000 minutes for calls to the US a few days ago. I tried making a call today to a friend in the States and received the above automated message. Does anyone know what the issue is? I'd appreciate any assistance you can give. Thanks!

Email address not working

I have been trying to renew my subscription but every time I try entering my email for logging in it keeps saying incorrect email or password. I have already done a password reset. Any suggestions

Spam Calls from China?

Anyone know how to stop these?

Telus has a promotional offer?

If i lost or damaged my sim card, how do I activate a new one with the same number

Porting number issues

I ported my number from Telus to Public last night. During the sign up process everything was a success. And when I sign into my account on Public Mobile it says my account is active. But when I sign into my Telus account it also says its active. I'v...

Resolved! A call I did not make

I just checked my usage data and my phone just made a 36 minute call to 226-580-4001 while I was literally on my phone asking a question on this forum. Odd coincidence. This is only my 3rd day as a customer. Why is this happening?

Resolved! Billing reminder texts

Do we receive a billing reminder texts from 611 so we don’t forget to pay? I opt out of auto-payments because I prefer to do it manually. Thanks!

Older PM phone number

Hello, I was using another PM phone number last year and now I got a new SIM card and a phone number was given after activation. Is it possible that I transfer my inactive phone number to my current plan and use it?

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