Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How can I log to my account in if my phone is not working or missing?
As I said, I can't receive any messages from my bank and I need it to fulfill some payments . How can I fix this? Tried to get a phone number to call PM but I couldn't reach any human in the line.
The Unlimited Data for the 5G I believe is a Major Mistake, the Add-On Option I think is the Correct Option as I think the Unlimited Data is Not without it's Drawbacks One, Unlimited Plans, Wouldn't that Not Allow for Tethering, that at times would s...
The New Rewards Points definitely needs to be Overhauled, as it does need Narrow the Gap Between the Old and the New, Even If Not Fully on Par, But id the Gap was 75-85% Closer, that would at least be a good starting point
Am I able to make calls TO Ireland on my plan and have them included in my minutes. I just need to make a 10 minutes phone call or so. Having a tricky time figuring this out. HELP PLEASE!
Currently I am on the Grandfathered Old 90 Day Unlim Can-Wide-US-L-D, Unlim Global Text and 6 GB Data 4G LTE $150 Wished PM had the option to have 5G access as an Add-On Option, so like a Flat fee for 30 or 90 Day access and still retaining the Grand...
I sent a direct message regarding an issue I had. I tried sending a ticket before but it usually timed out with the new portal/website. It was recommended that I send a direct message, but I'm not sure how long it usually takes to receive a response ...
I need help. I entered a wrong number. The correct one should be 5271I need to correct, how do I fix it?Pls help
Hi all, Earlier in May, I opted to change my plan from $40 for 5GB to $40 for 15GB at my next renewal date. I noticed today there is another, even better, promotion at $39 for 20GB.When I go to my account, surprisingly, there is no record of me tryin...
Hi, I am out of Canada and let my Canadian SIM go dormant (stopped paying) since around mid March, 2023. I'd like to reactivate the phone now but can't log on to My Account because a 2FA sends a text message to my Canadian number, which isn't active....
The email I received said my SIM card would arrive in 5-10 business days. It has been 12. If I had known it would take this long I would have simply gone to a store. Is there any chance it may till arrive? I don't need two sim cards.Also, the chat bo...
My sister has two step verification to log in on her public mobile account. My sister's plan has been suspended and cannot receive texts or calls. How can she receive the two-step verification text through her phone number? Or is there an alternative...
Do you now have the option to buy esim over a physical sim and instanty register to the service?
Hello, I’m trying to get my mom‘s cell phone set up with public. We created the account got the Sim card in and she can’t receive calls. I have followed the instructions they’ve seen in the community boards and unfortunately the Sim card got dropped ...
I would be very appreciative if someone could tell me how to cancel my PM subscription. I tried the ChatBot, which told me to go to the Payments tab in My Account and click "Unsubscribe", but there is no Unsubscribe button!Thanks in advance
Why did my plan renew today and not on june 15th like it was supposed to. I changed my plan and clicked *change on renewal date* which was supposed to be june 15th. Now it has charged me today and renewed my plan so now my renewal date in june 25th.I...
I haven't been able to make or receive calls all week. Learned this when someone was calling me for an interview and she said my number wasn't working... and I wasn't able to call her either. Anyone having this issue? My husband is on the same plan b...
In the old days, we receive an alert for new rank in this new one, we got a message from a system account:https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/290600 Fun
Hi, I have received a text asking me to update my credit card info. As I signed into my account, I have noticed my next bill jumped from $20 to now asking for $65. I have not changed any plans and would like to keep my old plan with my old price. ...
helped my Dad activate his SIM card but where it asked for a referral code it also asked for a promo code, which we did not have. We couldn't move past that screen without entering a promo code. I tried 123456 I tried 000000 nothing worked. So lo...
Hi everyone,I recently moved from Manitoba (204 number) and now reside in Alberta. My credit card is set-up with my new Alberta address. I’m wishing to port my Manitoba number. My question is when signing up via the app, will entering my Alberta post...
Hi,I am trying to sign up for a 20GB plan at $39. However, when I enter my card info and click proceed to payment, I get an error stating that payment has failed. Please try again later or use a different payment method. I don't have another credit c...
Help me!;! I have extra gift dataCan't access
I need help on unlocking my PM SIM card! I tried attempting to unlock it myself but it’s now PM end to unlock it for me!
Probably old news, but I just got back from California in a known dead zone for 3G service. I'm happy to report that calls worked flawlessly now that I'm on VoLTE. So happy to have my own phone number while I was down there.
Hi, I was notified by text that I needed to update my auto payment details. When I logged in to update information (I am dealing with 3 accounts total), I have noticed I have been charged $65 for each of the accounts rather than my original $25 plan...
Why can't I send text. Says failed
Both from my home at the same location, on a 4G plan. I'll try I'm different locations over the next while, but as-is I think I'm better off on the 4G network.5G network 4G Network
I have an iPhone.. I am currently out of data.. when I leave wifi I don’t receive messages until back on wifi.. my messages also don’t send.I have cellular data turned on.solution?thx
It is still displayed in my account's add-ons...will it work on my next trip to the US?
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