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Forum Posts

Plan expiry

Hi everyone, My service recently stopped since my credit card for auto pay expired. I have added a new card to the auto pay but there is still no service. Even when I try to make a manual payment, it has a message saying that I already have enough ba...

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bduan26 by Great Neighbour / Super Voisin
  • 281 Views
  • 5 replies
  • 0 Bravos

Resolved! Data

Wondering if We all could sand to friends and family as a give (data) for this pandemic Crisis, my wife heartedly use her Data thanks

Vtan by Good Citizen / Bon Citoyen
  • 561 Views
  • 10 replies
  • 1 Bravos

reward/frontline healtcare

As a front line in the hospitalwe served and still serve the community.why Public mobile is not giving us a rewardJohnny[personal # deleted ...... Luddite]

jsebwitabure by Great Neighbour / Super Voisin
  • 455 Views
  • 11 replies
  • 3 Bravos

Resolved! Will a newer phone help with reception?

Hi,I have poor cell reception at my house. I currently have an iphone5s. Does anyone know if getting a newer iphone would help with the reception? or is there a phone that gets better reception? Thanks!

Islandgirl56 by Good Citizen / Bon Citoyen
  • 759 Views
  • 25 replies
  • 1 Bravos

Resolved! Inconsistent promotion data plan

Hello! I activated the account today for the 2GB $30 plan (I am in QC). However, I noticed the plan only shows 1.5GB at 3G speed. It is uncertain to me whether the bonus data (500MB) is recurring, although, the message from google promotion that I sa...

ptzptzptz by Good Citizen / Bon Citoyen
  • 624 Views
  • 21 replies
  • 2 Bravos

Resolved! Number disconnected

My friend went abroad and he is stuck now. His public phone number got disconnected as he couldn’t recharge. Now how could he keep his number active while he’s still abroad? He needs this number when he comes back. Thanks.

Mamun by Great Neighbour / Super Voisin
  • 523 Views
  • 5 replies
  • 1 Bravos

Resolved! Order New SIM card online on 23 April 2020 but not delivered yet

HI Team,I have ordered the new public mobile sim card on 23rd April 2020, and I got confirmation email as well for it, but 10 working days is already Passed, but I didn't received my SIM card till day.So would it be possible to cancel this order and ...

gyanendra by Great Neighbour / Super Voisin
  • 733 Views
  • 21 replies
  • 0 Bravos

FLASH SALE- TILL MAY 22ND

Don't see this posted yet. Contact your potential referrals now Activate on any plan $25/mo or higher and get your next 30 days for $0 online only*. Activate by May 22nd using the email address submitted below to receive this offer. Don't forget a re...

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Jb456 by Mayor / Maire
  • 783 Views
  • 21 replies
  • 7 Bravos

Resolved! Change of Financial Responsibility?

Hello Fellow PM'rs! Happily been with PM for a few years now. My son is going to be taking over payments of his account. In my former days as a customer care rep for wireless company - we called it a COFR - Change of Financial Reponsibility. IS there...

timmmmeh by Great Citizen / Super Citoyen
  • 788 Views
  • 7 replies
  • 1 Bravos

Resolved! Funds there but account suspended

Hey there. Have a ticket to moderator too but in case trying here too. I am on autopay but each month I seem to need to go in to do the payment as my account suspends. Annoying but I could fix it. Today it was different tho I. Went in and balance nee...

Resolved! Puk reset

I have reset my puk and the number of tries went down from 10 to 3. That was great for a couple weeks. Yesterday I had to re-enter the code after turning off my phone. Hit wrong number again before unlocking code was accepted. My delegate is I only h...

Dreamer1959 by Good Citizen / Bon Citoyen
  • 430 Views
  • 18 replies
  • 1 Bravos

my account

got a ticket from moderator. Did not respond within 24 hours and now I need another ticket reference number. Please submit me with one.

Loretta2 by Great Neighbour / Super Voisin
  • 363 Views
  • 6 replies
  • 0 Bravos

Resolved! I need to change my number

I need to change my number to a 250 area code it only lets me select from 778 area codes

Pemo by Great Neighbour / Super Voisin
  • 637 Views
  • 8 replies
  • 0 Bravos

Resolved! Two plans, same email

Hi, I just activated my mom and brother's sim cards under the same email and I received the confirmation emails for both plans. However, when I sign in using that email I am only able to see my mom's plan. How can I access the information on my broth...

aliciagiura by Great Neighbour / Super Voisin
  • 776 Views
  • 5 replies
  • 0 Bravos

Resolved! Unlocking my phone

Hello! I would like to unlock my phone for the purpose of selling it. I hope someone can help me!!

Jesstwest by Great Neighbour / Super Voisin
  • 713 Views
  • 10 replies
  • 0 Bravos

Resolved! Risky sim?

Is there any risk to buying a sim from an Amazon seller? I ordered one but t is only after the fact that I realized it is not Public Mobile I am buying from. Also, they have stated once it arrives I am to use the "information in the package" to conta...

GilM by Good Citizen / Bon Citoyen
  • 598 Views
  • 19 replies
  • 2 Bravos

Resolved! WATCH OUT FOR UNAUTHORIZED PORTS/FRAUD

This morning I received a text from alerting me of an unauthorized port. I didn't think it was PM, so I ignored it and didn't want to click any random links in fear of fraud. In the span of 5 minutes, my number was disconnected from the carrier and I...

maejestic by Good Citizen / Bon Citoyen
  • 1032 Views
  • 29 replies
  • 4 Bravos

Pay

How to pay

yool by Great Neighbour / Super Voisin
  • 321 Views
  • 5 replies
  • 0 Bravos

Resolved! Sharing code

I forgot to use my friend's sharing code. Can I still use it after the fact?

lh2020 by Good Citizen / Bon Citoyen
  • 675 Views
  • 8 replies
  • 1 Bravos