Community

Massive Text message delays

Over the last day or so all my sms texts incoming and outgoing are arriving like 12 hours later. And they are sent and received in duplicates of 2 or 3. Does anyone have a solution?  Thank you. 

Cant call

Plan is current but when I try to make a phone call a message comes on and says I do not have a current plan

Cannot make or receive calls

I am in NB. I cannot make or receive calls since yesterday. Now my text messages will not work either. Fixes?

Do you get a refund if you do not activate the eSIM?

I tried to activate the purchased eSIM with the plan and was impossible. I cannot enter to MyAccount because it appears a "Forbidden A1" error page. Noone answers.I want the plan to be cancelled, but given that there was not an eSIM activation and nu...

Lost all information in the profile

Hi,After a successful log in, I found all my information disappear, including telephone number, account number, credit card information.  In short, there is no information including my name.May someone help me solve this problem please?  Thank you.

Refund

Can I get a refund? Coz i got double charged within 1 day

No service

I’m on the can-us plan with 50gb and I got 5g perfectly fine while in Canada. But right now I’m on a trip in the US and I can’t connect at all, it shows zero bars when I’m downtown and should have full signal. My friend, also on public mobile, purcha...

Ridiculous we can't get the better deal that Public offers to new customers

As someone who was previously on the $25 plan, but only paying $17 after all the rewards, I was disheartened to see Public Mobile phase out the old rewards system.However, I then saw their new plan of $21/month ($19/month with 90 day subscription) fo...

Need Support to login

Hi there.After a long time, I'm trying to re-activate or create a new account.However, when I try to create a new account, it says my email already exists.Then I tried to reset my password without a number, but I couldn't. I have to send a private me...

New sim won't activate properly

I bought a new sim card,iserted it in phone,paid for a plan,when activating it selected a new number but i didnt have option for Gatineau so i chosed Ottawahull,when i try to call someone i get a pop up saying mobile network  is not available,how can...

Compatible

Will my a23 Galaxy phone work on Public mobile plan

At a total loss.

Been a happy customer with Public 6 years or so. Took a 4G offer last month that included 20 times my previous data which I didn’t really need but the package was less then my previous monthly cost. About the same time the rewards program was changed...

I need to Contact directly with manager of Public Mobile

How can I contact directly with manager of Public Mobile? Because I am so angry with the way Public  takes money of customer illegally

New sim not activating

I bought my daughter a new SIM for her iphone 12. As I was registering it, it let me get to the select number screen and then had an error. Now it won't let me do anything. Just a loop of login- verification code- logout. Any suggestions to get her p...

made a mistake white transfering the phone number, now can't connect!

Hi, the person who was setting up my accound made a mistake while transfering my phone number and now it's associated with a wrong phone and of course I can't get the code because it is sent to the wrong number ! how do I reset this ? How do I correc...

Vouchers

I’m very frustrated I just bought two $5 vouchers. I owe $5.65 (there’s $20 in my account) thinking if I buy $10 worth because the denominations were five dollars each that it would cover what I owe, so why are they not working. And I’m entering the ...

link up community account to my public mobile account

Help I need to talk to a real person

This is crazy I do try to. Pay with voucher and iwant to change payment method  please some one I don't Sat payment options 

Charged Double on my Debit

Hi upon checking my bank transactions I was double charged as of today. My previous plan was 40cad - 20gb monthly since last year upto May. And as of June 2024 they offered me a 40cad - 75gb plan and i registered for it. and for my July renewal it do...

App stuck on "Subscription not activated"

I'm trying to activate my old plan and cancel my old one. At step 6, "activate", the app came back with a page that just says "subscription not activated" and to get support. All other functions of the app are blocked. What do I do? 

june bill more expensive than jan-may

my june bill is$16.80 whereas Jan-May deduction is $12.32 each monthplease clarify the reason.thanks a lot

How can I stop notifications for particular topic?

How can I stop notifications for particular topic?I am getting notification for particular topic (in lounge) I am NOT interested anymore to follow/read. I checked my settings but cannot figure put what to deselect in order to stop those notifications...

No service

Hi my number is +xxxxxxxxxxxxxxxxxxxxxxxxxwhy dnt I have service.

Customer service agent

How many I speak or chat with a Human customer service agent..thank you