Community

Resolved! Why does my 2.5 G of data run out right away?

I've been using your service since January 2021 and every month I have data for a week at the most. I have wifi at home and outside I only ever use if for Google Maps as I can't be on the phone at work. I've turned off all running apps and made sure ...

Resolved! New Phone Ideas

My Motorola Moto E that I bought in January 2021 is factory resetting itself and turning itself off, I am an existing PM customer, I contacted Motorola and they want me to send it to FutureTel in Markham which I’ve heard horror stories about. I have ...

Resolved! bymistake payment $50

hi mymsiatke i put my card on my self serve account and bymistake i load $50 on my account but i want to refund my $50

Resolved! Terms & Conditions for 1gb monthly bonus promo

https://www.publicmobile.ca/en/on/PMWLS - this page offers: "1GB of monthly bonus data for free* when you activate on plans $35/mo+ with promo code PMBONUS1GB." But the promo section in the terms and conditions tab only gives the info on the one time...

Resolved! My Alcatel go flip3 does not allow me to text!

Hi everyone,I just got my alcatel go flip and am not able to send a text message. As soon as I try to type something it says expired! I tried to google it and someone suggested to install the new software update. So in order to do that, I tried to co...

Resolved! SIM Card Activation

Ported Rogers phone number and phone indicates emergency calls only. Phone asked for SIM PIN and entered PIN chosen during registration and not recognized.

Resolved! Re: Transferring or Changing your Phone Number

I transferred the call to Telus on March 12th. Can remaining call charges be refunded to me for the call changes I paid in March?

Resolved! Unable to re-set password, email address "not found", unable to reset community email/password...!!!

HelloI've been on autopay for over a year, haven't logged into public mobile in that time.Now, I need to update my credit card number, so tried logging in for the first time in a long time. Tried logging into "self-serve", but couldn't remember passw...

Resolved! Problem having two (2) Public Mobile accounts only have access to one (1) account

Hi, I am currently having two Public Mobile accounts, one number for myself and the other for my wife. However when I log into Public Mobile website, I could only have the access of one (1) Public Mobile account [which only my account] and I have tro...

Resolved! Bullying in the forums

Bullying in the forums is against community TOS Terms of Service The following activities are not tolerated in the Public Mobile Community. Any instances of these activities will be handled by a member of our Moderator team and may result in the remo...

Resolved! BONUS2GB promocode

Hi I just activated my account today and after reading that the bonus 2GB data are a one time thing and aren't actually added to your monthly data allowance I changed my plan from the $40 to $50. So does that mean I've lost the BONUS2GB promo? Are yo...

Resolved! Promo

I have tried to contact costumer service for 3 days, mas haven’t got an answer yet.there’s a promo where I should get the first month for free, but I didn’t get it for free. I need someone to check why and refund me

Resolved! Referral Code

How do I know the referral code worked? When I typed it in on activation it had a check mark beside it but I don't see a mention of a $10 credit anywhere. I also used the extra data code as well it seemed to have worked.

Resolved! Change Email

Hello, I'm trying to change my email. 

Resolved! Re: Transferring or Changing your Phone Number

What about if you're porting in a landline number? Those things can't receive SMS so how do I get this coveted sms authorization? I've been trying my hardest to port in a Rogers Home Phone number to PM but Telus called and said they received no autho...

Resolved! I want to port my old telus number, how do I do it?

Resolved! Re: Transferring or Changing your Phone Number

Hi,I have requested to port my number from Public mobile to freedom mobile (647-xxx-xxxx) and I was told that I should be getting text from Public mobile, but until now didn't get the text. It's been almost one hour now.Please text me so that my port...