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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Second Phone

I tried to register a second phone on my Account, not being aware that you cannot do that! I paid for a $15 plan to try the new phone BUT On the second phone I have the Same Phone Number as my main account! PLEASE Help me with this stupid mistake I m...

Lost phone and locked out 2 factor

I need help asap. I lost my phone and I came down into my public mobile act as I have two factor authentication turned on and I can't get in my emails for the same reason and my phone is now on again and when I call someone answers and hangs up(must ...

two days to finally get a customer service agent & Flavius asked a couple questions then vanished

Resolved! ESim not working

Just signed up with Public mobile and chose ESim and data is not available. Help

ATT roaming not working in San Francisco, switch to T-mobile

Just a heads up that for me ATT wasn't working with the roaming add on. Calls just immediately ended upon hitting dial button. As i knew T-mobile was working last night i just had to switch off "automatically select network" and manually choose T-mob...

I have been charged 3 times.

I had the three month plan. And I guess didn't have enough on my credit card at the time it went through. So I came online and put through the payment of 147.77 on Sept 15th but my service didn't come on. So I went back into the system, and it was te...

WiFi calling

Does Public have WiFi calling?

Resolved! This is backwards! I am confused

On my mobile, I have no problems logging into my account using the app. But as soon as I try to access the community, it asks me for authentication credentials. WTH! What's worse, this is the third time today that I checked the Trusted Device option ...

Activation

@CS_Agent please help Purchased a subscription for my husband and abandoned activation halfway through cause we realized we could complete eSim and number for him on my phonenow he has bought HIS own package but can’t complete his activation because...

Resolved! Can I receive International Calls If Im overseas

I went on a trip in May to Japan and phone was unuseable when I landed even in the US (realized I didn't have the right addons). I'm heading to Dubai in a few weeks and wondering if I can make or receive calls while I'm over there? Unsure if I need...

Cellular voice and data not working

I subscribed yesterday my spouse and I yesterday.Paid successfully. Transferred number from Bell Mobility including responding to SMS. Saw a message flash by on my phone that something didn't work, but assumed it might be temporary. Waited until this...

Porting Number

Can I port my landline number to a new cell phone I want to purchase?

Porting gone bad

I purchased a new SIM card then wanted my landline number ported onto that card. What happened was the number was ported onto my existing card and the phone number on that one removed and my new SIM card is still vacant. I now have no incoming servic...

Calling not working

This morning, when I call my husband's phone (local area code, we're in the same city in Canada) the robot voice says call cannot be completed as my plan does not include US calling. When he calls me, it says the call cannot be completed as dialed. T...

Resolved! 90 Day Subscription Question

I changed to the 90 subscription for next renewal to get the -$5 per month. Right now I get -$2 loyalty, -$2 referrals and -$2 autopay (total -$6) discounts each 30 days. How will these discounts now be applied? Will I now only get my -$6 once per 90...

Resolved! Subscription question

A CS agent told me:, "I can confirm 100% that your bill cycle it's from 21st August to 20th September.Why has my service stopped this morning? My understanding is that as per the above statement, September 20th should be included. Am I correct

Cellular Connection Not Working on iPhone

Hi, My service stopped working with cellular displaying "An update is required to use cellular data on this iPhone." I have updated to iOS17 and cellular service still not working. Tried resetting network setting and same issue. The same issue existe...

E-sim transfer to new phone .

Transfer a phone number

Hello, is it possible to transfer a phone # from Lucky Mobile over to Public mobile ?

Sim card activation

How do I activate my sim card to work with pay as you go?

PLAN ENDED WITHOUT NOTICE? Weird usage

My subscription plan ended without any notice to me. Why ? I had to come in and pay for it. I have it set to auto withdrawal. second issue: VERY odd usage the last 24 hours. * data used while I was on wifi at home & sleeping in middle of night *...

Resolved! Service

Why does my service still say Telus? I signed up, transferred and paid for public mobile yesterday.

Cannot see 5G plans

I cannot see any 5G plans when I try to change my subscription. I contacted the moderator and they stated it's a programming issue. Do anyone know when this might be corrected?

Resolved! Clear and BINDING information regarding switching to a NEW PLAN, while being a legacy reward client

I have been a public mobile client for about a decade and as such, signed up under the LEGACY REWARD SYSTEM:Hence, I presently receive (monthly):- $2 in auto-payment rewards-$5 in loyalty rewards (both on a $40, 15GB/4G plan).I only use about 5GB of ...

Resolved! Subscription

I am on the 25 dollar a month subscription will I be overcharged if I go over that 1 gigabytes

Resolved! Account lockout

My wife has her account locked now for several days and I can not get in even with new passwords. It just won't let us back in keeps says account locked try again in one hour. V

Resolved! Payment already made but services not reactivated

I accidentally didn't have enough money in my credit card. When my subscription date came up, I added money and then went on the website to start my subscription up again. This was on September 16th. The money has been taken off my credit card but my...

Resolved! VoLTE with PM

I know, it might sound a little weird. I was wondering, if PM has VoLTEBringing the same number from a different company to PM & Canadian phone (bought last year) Any inputs are appreciated

Can't recieve texts, calls transferred number on Friday last week.

Resolved! whats a top 50% badge and what is 1 give back point?

so I guess in July I earned ajuly 2023 top 50% badge.what dose that mean? and what is for?I did earn 1 give back point. on Aug 23not sure what that's for. other then maybe a couple questions I posted in the comunity

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