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Forum Posts

Resolved! Why does my 2.5 G of data run out right away?

I've been using your service since January 2021 and every month I have data for a week at the most. I have wifi at home and outside I only ever use if for Google Maps as I can't be on the phone at work. I've turned off all running apps and made sure ...

SafetyChick66 by Great Neighbour / Super Voisin
  • 781 Views
  • 7 replies
  • 0 Bravos

Resolved! New Phone Ideas

My Motorola Moto E that I bought in January 2021 is factory resetting itself and turning itself off, I am an existing PM customer, I contacted Motorola and they want me to send it to FutureTel in Markham which I’ve heard horror stories about. I have ...

Batman96 by Good Citizen / Bon Citoyen
  • 1001 Views
  • 10 replies
  • 0 Bravos

No service

I have a Samsung Galaxy SM-J260A and it won't pick up any service and the phones carrier is at&t and they can't help me

Sohpie91 by Good Citizen / Bon Citoyen
  • 512 Views
  • 16 replies
  • 0 Bravos

Resolved! bymistake payment $50

hi mymsiatke i put my card on my self serve account and bymistake i load $50 on my account but i want to refund my $50

gaveenrai by Great Neighbour / Super Voisin
  • 509 Views
  • 5 replies
  • 0 Bravos

Resolved! Terms & Conditions for 1gb monthly bonus promo

https://www.publicmobile.ca/en/on/PMWLS - this page offers: "1GB of monthly bonus data for free* when you activate on plans $35/mo+ with promo code PMBONUS1GB." But the promo section in the terms and conditions tab only gives the info on the one time...

meghelps by Great Neighbour / Super Voisin
  • 582 Views
  • 5 replies
  • 0 Bravos

Motorola phones

I am looking to buy a phone for my mom for Mothers Day and would like to know if the Motorola G8 power and Motorola G9 power are compatible with Public Mobile Network. I am looking to upgrade to a better budget friendly phone. Any tips for budget pho...

jjodsouza by Good Citizen / Bon Citoyen
  • 793 Views
  • 19 replies
  • 0 Bravos

Resolved! My Alcatel go flip3 does not allow me to text!

Hi everyone,I just got my alcatel go flip and am not able to send a text message. As soon as I try to type something it says expired! I tried to google it and someone suggested to install the new software update. So in order to do that, I tried to co...

HeleneB by Great Neighbour / Super Voisin
  • 4357 Views
  • 1 replies
  • 0 Bravos

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moved/removed base on site terms of servcie

Resolved! SIM Card Activation

Ported Rogers phone number and phone indicates emergency calls only. Phone asked for SIM PIN and entered PIN chosen during registration and not recognized.

TSN by Great Neighbour / Super Voisin
  • 380 Views
  • 2 replies
  • 0 Bravos

Resolved! Bullying in the forums

Bullying in the forums is against community TOS Terms of Service The following activities are not tolerated in the Public Mobile Community. Any instances of these activities will be handled by a member of our Moderator team and may result in the remo...

RosieR by Mayor / Maire
  • 1219 Views
  • 19 replies
  • 2 Bravos

Resolved! BONUS2GB promocode

Hi I just activated my account today and after reading that the bonus 2GB data are a one time thing and aren't actually added to your monthly data allowance I changed my plan from the $40 to $50. So does that mean I've lost the BONUS2GB promo? Are yo...

MelBel by Good Citizen / Bon Citoyen
  • 1028 Views
  • 28 replies
  • 1 Bravos

Resolved! Promo

I have tried to contact costumer service for 3 days, mas haven’t got an answer yet.there’s a promo where I should get the first month for free, but I didn’t get it for free. I need someone to check why and refund me

Jessica03 by Great Neighbour / Super Voisin
  • 348 Views
  • 4 replies
  • 0 Bravos

Resolved! Referral Code

How do I know the referral code worked? When I typed it in on activation it had a check mark beside it but I don't see a mention of a $10 credit anywhere. I also used the extra data code as well it seemed to have worked.

MelBel by Good Citizen / Bon Citoyen
  • 306 Views
  • 2 replies
  • 0 Bravos

Resolved! Change Email

Hello, I'm trying to change my email. 

emkershaw by Great Neighbour / Super Voisin
  • 290 Views
  • 4 replies
  • 0 Bravos

Resolved! Re: Transferring or Changing your Phone Number

What about if you're porting in a landline number? Those things can't receive SMS so how do I get this coveted sms authorization? I've been trying my hardest to port in a Rogers Home Phone number to PM but Telus called and said they received no autho...

eh48 by Great Neighbour / Super Voisin
  • 412 Views
  • 5 replies
  • 1 Bravos

Shifting and want to discuss payment

Hi, I am shifting to Fido as I am getting a better plan with them. I was billed yesterday for $40, will anything be refunded for not using the service even a day when I was charged for a month?RegardsRomil

romilparh by Good Citizen / Bon Citoyen
  • 236 Views
  • 4 replies
  • 0 Bravos

Late payment issue

About two months ago, I found out that my daughter's phone payment had not gone through and her phone account was de-activated. I went online and paid. The payment succeeded and I gave it no more thought. Another month has passed, a new payment has a...

dimonic by Good Citizen / Bon Citoyen
  • 375 Views
  • 11 replies
  • 1 Bravos

Resolved! Re: Transferring or Changing your Phone Number

Hi,I have requested to port my number from Public mobile to freedom mobile (647-xxx-xxxx) and I was told that I should be getting text from Public mobile, but until now didn't get the text. It's been almost one hour now.Please text me so that my port...

Zaq by Great Neighbour / Super Voisin
  • 432 Views
  • 2 replies
  • 0 Bravos