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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Urgent Help Please

I have a SIM card, I have an account and a plan. But when I try to go into my account, I get in this loop of 2 choices: 1. to reactivate or 2. to log in over and over and over. I just want to update my credit card, but can't get into my account

where did you mailed the new sim card?

I just paid for a plan, I'm not sure if it ever asked me for my addresswhere did you mailed the new sim card?

Correct My postal address

Hello, How I can update my postal address on my account?Thank you

Canada/US/Mexico Plan

Other carriers are now offering Canada/US/Mexico plans. Any hope that Public will do that soon?

transfer 2 phone numbers that are on my current account

I would like to subscribe but I have another person on my current account. How do I transfer both numbers to Public and how do I ensure that Public cancels both phone numbers?Thank you.

How to pay top up

I need to pay my account

Roaming pricing in Portugal

What is pricing for roaming in Portugal?

Charged twice

Hi I updated my credit card information but I was double charged so how can I get my money back?

lost all service

we lost all public mobile service in nova scotia

Resolved! I have been shortchanged in my subscription

I changed my subscription in February because of an ongoing promo which comprised:50GB Data within Canada and the US at 5G Speed5G Speed up to 250mbpsUnlimited Canada and the US wide minutes and messaging plus unlimited international text and picture...

Phone

removed spam

Connection

How do I verify my account if my phone isn't connecting to a network?

Ios 18 satellite messaging

Does public mobile support sms via satellite with the latest iPhones with ios18?

Resolved! $39 plan until September 30th roaming

The $39 plan that expires September 30th 2024, it reads Canada /US minutes. Does this mean I can make / receive calls and use data in the US without extra roaming charges?

cancellation of contract

hello. My daughter has purchased a new contract with another provider. She changed her email address as well. I have paid for and administered her public mobile account and would like to cancel it?

Add funds

There is no add funds with registered card option ANYWHERE!!! How can I add funds early to my account!?!?!

I need help with payment

I tried a few different ways to make a payment and it will not go threw. My bank says its approved but its only going threw at zero dollars. Please help

Sim card

I have a new phone with no SIM card and can’t call out

Data listed in app does not match usage

The data shown as used in my app is nowhere near what is showing up in my usage history. Is there an issue with the app? It's nice to be able to monitor usage.

Resolved! Limited time international plan

Looking into options to use my phone when I travel to Florida this December. Just seen there is a limited time international plan with 50gb and unlimited msg in Canada and the US. Would I just be able to switch over to this to avoid roaming charges.?...

activating sim card

I have bought a physical sim card and installed it but cannot activate it. Help

Calling from Canada to USA

I recently purchased a $35 plan which includes 100 minutes of calling from Canada to the USA. When I try to call California and Florida I get a message telling me that I am out of minutes and I need to buy more. My account shows zero minutes used. An...

Galaxy A54 5G phone users

Hey Folks, I'm a new subscriber to Public Mobile. Anyone out there using a Galaxy A54 5G phone? Do I order a SIM card or is the phone eSIM compatable?

Resolved! How to earn points on the community boards?

Hello, I see that there is an option to earn points on the community boards and that one of the redeemable prizes is a $15 credit on your bill for 15 points. If you can earn 20 points on the community like advertised, I can reduce my bill payment eac...

Service

I order a sim card but no have sim about 20 days

Resolved! No option to pay

I ordered a sim card and plan. I have been using it since a month now. I used all data and want to buy the same plan for the next month. The app doesn't give me the option. Please fix it asap

Locked out of account

My account seems to be permanently locked. Every time I try to reset the password, I never receive a link and it says I'm locked out for 1 hour due to the fact that I've exceeded the number of attempts, except the hour never ends. I need some assista...

Help with subscriptions

accidentally changed my subscription to something that doesn’t have USA 5G coverage Id like to change back. This was a mistake. Can you please help me

Resolved! Can't pay for the plan.

Hello, My plan expired today and I do not see an option to pay for it. I even turned on the subscription and it still did not pay for the plan. Can you check for the problem? Thanks!

Outgoing Calls

Off and On, and today it is constant since wednesday when i try making a call it says I am out of minutes...but I pay a monthly fee for unlimited, this is the first time this has happen since I been with Public Mobile, can you fix this problem?

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