Community

Resolved! Not getting rewards or credits for Auto-pay!!!

Hi,  I have been a customer since Nov 2022 and have setup my Auto-pay to get the rewards of $2 off my bill every month. But I am not getting the rewards of $2 on my bill. This is one of the reasons why I switched to Public Mobile. Can someone get bac...

Resolved! I been adding extra funds and noticed I am being charged twice the taxes

I added 100$ two months ago because I knew I would be low on cash for the following months. I noticed I paid taxes on the 100$ and then again when they took it out of the funds.  who do I contact regarding this issue ?

Resolved! Changing my plan from 35$ to 30$

I been with Public over a year and noticed that there new plans have better data. My original plan was 2.5 gb at 3 g for 35$New plan is 3gb to 3 g for 30$ My question is will I lose my loyalty discount etc.?Also I noticed you get a better discount wi...

Resolved! Is it possible to gift add-ons to my family members?

Well, the subject says it all. Can I do it?

Resolved! No signal (only at work!).

Greetings, I have coverage `everywhere` except at the Yonge Street/High Tech Road plaza where I work. When I get home (15 minutes away).. or when I go anywhere before or after work.. all is good. But when I arrive at work (inside or outside the build...

Resolved! account number

I need my account number to change providers.  How do I get this?

Resolved! Payments

The email registered on my file is someone else from whom I purchased connection. If I log in my account then the one time password is sent on that email. I want to change that and make a payment urgently please help me. 

Resolved! Using my PM cell phone in the US

If I receive calls from Canada when travelling anywhere in the US, will I be charged LD rates based on my Canadian home location to where I receive the call??  Roaming charge?  Going to be in the US for 2 months.  Suggestions?

Resolved! Cancel plan

Hi,  how do I cancel my plan?  I am unable to log in self serve, I don’t remember my email or password.    

Resolved! Update credit card information

I’ve just received my new credit card and I want to update my information on the account. So I can keep my service going with you. How do I get this done? thanks and have a great day!!! 

Resolved! Activation of a new SIM card on the same phone

My Sim card is defective. I am unable to use the phone or text message. I have a new SIM card. After logging in to my account scrolling down to change the SIM card, I put the new Sim card number in and when I push save the numbers of the new Sim card...

Resolved! Email adress

How do I change my email address?

Resolved! Transferring phone number

How do I transfer my current phone number to public mobile 

Resolved! No longer using the service but keep getting billed every month

Hi, I switched from Public Mobile to a different provider a few months ago and when transferring the phone number they said they'd take care of everything and cancel my account with Public Mobile for me. Well, they did transfer the phone number and I...

Resolved! Payment Processed but Plan isn’t Renewed

Hi there it shows funds have been withdrawn and my account is active along with it being paid, but my data and texts don’t work still. 

Resolved! Won’t accept new voucher number

Resolved! Custom Centre Phone Number

Doesn't Public Mobile have any phone number that I can call and talk to a human assistant? Sorry... Prefer the old-fashioned way.

Resolved! The Fine Print on the Plan

Hi, I just switched my current plan to the new which offers 15GB 4G data for $40/month and it will start on the next renewal date.I read the fine print though and it states no promo codes or special offers can be applied with this plan. Does this mea...