Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
On Oct 16 is spoke with a CS_Agent who made sure my account (145$ for 3 months) have US/CAN service. So here I am in the US with no access to text or phone. The messages with CS_Agent aren’t coming up, even though they are in my email. I love t...
So every time I make a call the call drops after 3-4 minutes and hear I a beep just before the line cuts. This has never happened before and now all of sudden it’s happening every time today. Don’t know what’s going on but is there some kind of solut...
I would like refund for the unused funds in my account. I have read the policy on no refunds but I also was not getting the service I paid for which was supposed to be 5G. Most of the time the service was on LTE & even when it was on 5G it was grot...
Is there a way to get your Receipt Emailed to you every month after your Pre-Authorized Automatic Payment has been made?I remember the days when we used to get Text Messsges after your monthly Payment went through and I vaguely remember the Receipt a...
I just changed my subscription from price 40 a month to 34 a month but when I check my bank balance it still cost me 44 which is my previous subscription plan fee. But then I check my public mobile app it shows me my subscription already changed. The...
2 Dec 2021 Just started today! I'm having a conversation, then I hear 3 beeps and my call drops! I've rebooted, restarted, turned it off then on. Help.
Hello, since yesterday, I have been having issues with the call where in the middle of an ongoing call I would hear three beeps, and within the next 10-20 seconds, the call would end.I have already tried restarting my phone and putting it on airplane...
When I dial a number the call rings about 6 times, then stops ringing. This means I can't leave voicemail when the person I am calling has set their phone to go to voicemail after 6 rings. I just switched from Telus to Public Mobile and I didn't have...
PLS GET BACK TO ME ASAP. I am lost here. My friend (senior citizen) is locked out due to payment issue. His phone is locked and he cannot receive the security text .. he is trying to enter his payment info. Its really untaught process on behalf of Pu...
Esim didn't work so ordered physical sim through public mobile, never got it. Now bought another sim from Amazon and still lost who to contact to activate it
How can I activate my new account if I can't download the app 'cause I only have a flip phone.
Why was I charged for sym card when it was supposed to be free?
I went on to change my payment info and now I'm stuck with this, I either go to resume activation which I don't want to do because I already have a plan with Public Mobile or go back to login screen
Hi there. My son's Public Mobile service died yesterday. I would like to top up his account. I have purchased a $21 voucher. What do I do now?
Hello,I made two payments in error today, Dec. 2nd, 2023 in the amount of $45.20. Can I please have one of those payments refunded to my credit card?Kind Regards,Darlene Gamache
I just received my physical SIM card.Suppose I will activate it tomorrow (3 Dec 2023), will the first month for the monthly plan be started from 3 Dec 2023 to 2 Jan 2024?How can I transfer my phone number from other service provider to public mobile?...
I’ve been having issues connecting to the network I bought 3 different esims tried factory resetting my phone and all trouble shooting steps. I just purchased a physical sim after chatting with support, I paid my subscription fees and everything sho...
My phone stopped working, may be got locked, its asking for the PUK code and to contact the provider.I have been trying hours and hours to get an answer from public mobile but no luck. How do I amy PUK code to make my phone. I am so frustrated. I hav...
This cellular service is cheap - and cheap isn't good! I have tried over 20 times to submit a ticket without success, it appears they just don't want you to ask for help. Can Someone from this company P.M. me??? This submitting a Ticket is so frustra...
Can I cancel my service for 5 or 6 months (snowbird) and keep the PM SIM and number to use again in the spring when I return to Canada or do I need to order a new SIM and number then?
Since I purchased the new black Friday deal from PM for data my mobile hotspot has stopped working. I can still connect to it but my other device says there is no internet. My husband, who bought the same deal has the same problem. I looked at the fo...
New user and the app will not finish the phone number transfer. It says to submit a ticket on the chat but It says I need to edit a nickname and will not allow me to create one. So I have no way to contact customer support
Is this a scam by Telus?I made the jump to PM on November 24 for the black Friday deal. I managed to create an account and paid $35 which was taken instantly from my account.I have tried to login to the app and activate my esim and subscription. Ever...
Hello. I have been a public mobile customer for years and have not really had any real problems prior to eversafe id becoming necessary. When the account was made for me, i was still young and thus my email was not used. I have been trying to make an...
Hello All, I have run into an odd issue after porting out from Fido to PM last week Thursday. I noticed that I am not able to receive calls from Fido phone numbers. When they attempt to call me, it goes to this generic Fido voice messaging center mes...
A friend who's also using public mobile just lost their service, they can't make or receive calls, and we suspect it's because their credit card expired so payment stopped working.They can't login to their account to verify if payment is indeed the i...
Purchase US Roaming today (Dec 2nd) site said purchase was complete, but funds not taken from account and IS Roaming not activated. Refreshed and reboot many times
I have transferred my number from Fido. I received and approved the authorized message from Fido. I can see that my Fido is cancelled. However, my Public Mobile is not yet activated. I have put the Public Mobile SIM card in the phone and restarted co...
When I logged in my account, why I got a warning message " your services are on hold subscription expiration date : Dec 02, 2023. " My last billing cycle is Nov 02 to Dec 02. I did not owe any money.
My payment cycle was due today. I tried paying yesterday but couldn’t log in due to maintenance. I was able to log in today and was treated with the suspended account cluck here to pay which I did. Have a receipt for payment yet the account is st...
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