Puk

[AshleyPlummer]

Needing to get a PUK number 

[slusagm]

was the phone used on PM network before? and you used a pin for the sim card?

it sounds like a sim card PUK you need, ask PM to help by message 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[AshleyPlummer]

Says sim is disabled enter puk code to continue 10 attempts remaining before sim becomes permanently unuseable

[softech]

@AshleyPlummer 

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." , 
      call  Samsung 1-800-726-7864 for a master unlock code.
      The only info you will need to provide is the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM  Card, SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"
         open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
          or use this direct link to open Chatbot ticket:  https://urlshortner.tiia.ai/Oyn1L6
            **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
          You have to ask the carrier where you got the phone from for the carrier help unlocking it.
           (Sorry, for this particular issue, PM support would not be able to help) 

[BKNS27]

@AshleyPlummer 

To get the SIM PUK, you will need to contact a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

If you have a Samsung phone and you need the PUK for your phone. You need to contact Samsung Canada at https://www.samsung.com/ca/support/contact/