10-26-2024 02:34 AM - last edited on 10-26-2024 04:16 AM by computergeek541
10-26-2024 10:33 AM
was the phone used on PM network before? and you used a pin for the sim card?
it sounds like a sim card PUK you need, ask PM to help by message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-26-2024 10:16 AM
Says sim is disabled enter puk code to continue 10 attempts remaining before sim becomes permanently unuseable
10-26-2024 08:00 AM
what was the exact error message? Depends on the message, you have to ask the PUK code from different places
If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)
10-26-2024 03:58 AM
To get the SIM PUK, you will need to contact a CS_Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
If you have a Samsung phone and you need the PUK for your phone. You need to contact Samsung Canada at https://www.samsung.com/ca/support/contact/