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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Keeps texting me Welcome to the USA !!!

Anyone else have the problem Public mobile texting me Welcome to the USA! ??? but you are in your house in CANADA?

Not getting service

I just switched over from Bell to public mobile today. my number was successfully transferred but i dont seem to be able to make any calls. I can receive them though. please help.

Resolved! Friend unable to complete account setup... Not receiving text verification

Hello,Helping a friend who just bought the 65 GB US/Canada plan. She tried setting up the account but never got the text messages the system said it was sending so her account remains as unverified. She has an iPhone 14 and set up an eSIM.Her Public ...

How do I speak to an agent

Plans

I received a text message about 5 gbs of 3G data for $25, does that include talk and text?

Transfer eSim to new phone

Hi there,I'm currently a PM user, and I recently got a new phone. I would like to continue using the same number and transfer any eSim data onto my new phone but am having trouble finding how to do that. Could I please get some help? Thanks in advanc...

Resolved! trying to activate my new account and port over old phone number

I tried to activate my account over app but it says contact support team for assistance.I signed up for Black Friday plan and paid bill over my credit card.Please, help me to active my account and transfer old phone number from Koodo to Public mobile

Resolved! Do I keep promotion after renewal?

I'm currently using Back to School promo plan ($103, 90days, 20GB per month) and it renews on December 30.If I keep this plan and automatically re-purchased, will the fee be still $103? Or will it purchase original fee (i guess $150 or more) without ...

Resolved! esim

transfer esim to physical one

Sim card

I ordered a sim card online but noticed its being shipped to the wrong address. What do I do now?

Nothings working

I switched providers last night from chatr and after getting a conformation code from chatr to switch i replied yes they accepted it, but since then I dont have data and I cant call or receive messages and when I look into my settings it still says i...

Samsung Update - no service

Note 20 Ultra. Just did the Samsung pushed update. Immediately left with no data / cellular service. Airplane mode button is half illuminated. Used the Samsung Members app, did a test for networks - shows "no errors". Have reset network settings. Ha...

compte libre service bloque

Moved to French

Is Public Mobile going to match Fido and Koodo's $34 for 30GB Black Friday plan??

I keep checking and hoping that PM will update and match Fido, Koodo and the other carriers that are doing $34 30GB plans.Anyone know if PM is going to match or even beat these plans?Fingers crossed over here.

WhatsApp verification not working

I have bought new iPhone and new public mobile SIM. Not able to setup PM no with whatsapp on new phone. Verification call or SMS is not happening, seeing same error is available for multiple persona but noone has given solution. Anybody can help. I h...

Resolved! a SMS offer is it right or scum

I received the below sms from 5213 number Does it belong to the public mobile or it is a fake sms and scum ?"Public Mobile here. Our apology for the error in our previous message. Here are the correct offer details. Get 5GB of data at 3G speeds of up...

Resolved! Black Friday $45 Canada and USA

Attempted to change my subscription to Black Friday 45/mo, 40/mo on 3 month subscription. However this deal doesn’t come up in my “Change Subscription” options. How do I get it?

Resolved! I can't get a ticket

I've tried to get a ticket. I get the error code. Then when I go back, I try typing in @CS_Agent it says not found. Then I select "No" When it asks if I got ticket. I do all it asks me and still no ticket. Thank you.

Please help to port number from freedom

I have already activated with PM SIM card with random number. I got number already.and there is no to ask port number from previous provide. where I can find it?Thank you.

Resolved! Can't receive phone call or text after porting over

Ported over a number yesterday and can only make outgoing calls/texts (I am using an eSIM). Incoming is not working. Is there a porting team phone number to contact.

Resolved! I got error after credit card was charged

I tried to subscribe the 5G 20Gb plan. My credit card was charged but got error to activate my account. I couldn't login to my account now, it keeps asking me to enter the credit information again. What can I do?

Resolved! new plan $34 for 20 GB

I changed to a new plan $34 for 20GB on November 19th 2023 and I was charged $10 for a service I didn't authorised. This $10 is illegal. I want my refund.

I deleted my eSIM

@CS_Agent I saw I had SOS service, I reset my Network Settings and that did not resolve the situation. I then deleted my eSIM. I cannot submit a ticket with support either!

Loyalty

Why has my loyalty discount not been applied for last few months, been with pm for over 10 years but only actually logged on a very few times.

5GB of 3G Data for $25

Hii have 2 kids on the $25 for 1GB of Data for $25. One received a text message offering him 5GB for $25. But the other did not. how do i get the other line on this same price. Its not listed on their website.thanksMinaz

Reinstating phone after missed payment

I need to get a number to be in line to speak to someone in customer service please

Billing issues

I was double billed when subscribing due to error. How do I talk to an agent get this rectified? Thanks,

my sim card no longer works

i am trying reactivate my phone but the sim card that your company has provided has become invalid. how do i reactivate my phone? ive been with public mobile for years. not a new customer

Resolved! Cannot activate esim with QR code

Instruction to contact carrier, but where is the support?

Resolved! Canada to US texting included in plans

Hello! Can someone that has used it clarify for me that the plans (especially the black friday $34 20G plan) includes Canada to USA texting? Want to switch my senior mother oven to public, but she needs to text back and forth with someone in the USA ...

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