01-11-2024 03:28 PM
I have used my points to lower my bill and have not received the discount on my credit card payment
Solved! Go to Solution.
01-11-2024 03:31 PM
HI @Yhache1
the reward redemption is usually instant, but can take up to 24 hours
Use Incognito/Private/secret mode on your browser to check if the $15 is added to your My Account's Availalble fund and if PM deducts your rewards points
If over 24 hours and see no sign of the $15, please submit a ticket with CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-11-2024 03:30 PM
@Yhache1 wrote:I have used my points to lower my bill and have not received the discount on my credit card payment
Points redemption gets added to your Public Mobile account's availiable balance. Please check there for it.
