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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Transfer number from prepaid koodo

Hello everyone!I sent a ticket a couple of days ago through CSA, tell me how to find out what the status is? I would like to keep my old number and switch completely to PM services.Best regards, Tony.

US Roaming and Fold5?

TL;DR: has anyone had success using a Samsung Fold5 in the US on PM, either a Canada-US plan or add-on?I know there is no way to know if a given model handset will work for voice in US without trying it. As I understand it, the PM whitelist at https:...

Resolved! Stuck in a loop

eSIM won’t activate (tried many many times using QR code) and attempts to submit a ticket are unsuccessful and result in an error. When I click on the DM link to reach a CS agent I get an error also so there’s seemingly no way out of this catch 22/33...

Resolved! Late referral code

I’m new and wasn’t able to key in my son’s referral code but I want him to get the points .

Add-On data expires after 30 days?

I just purchased 3 GB of data thinking it would last until used. There is no way that will be used up. I would also like a refund and may consider another plan with Public Mobile or another provider. Would have appreciated a head's up notice about...

Resolved! changing plan

how could i, a loyal customer, change plan to that says new activation only.i am on a $25 (1GB) right now, but i see special offer for $24 (4GB).I have 3 lines with PM. been with PM last 3~4 years now.

Resolved! Plan change issues and trouble ticket troubles

About a week ago I selected a new plan but picked the option to change on next renewal date. I can find no confirmation showing that the plan will change and the plan is no longer listed. I opened a trouble ticket a few days ago but got no response. ...

Resolved! trying to activate a new phone number with a new sim card and its not working

it let me pick a new phone numberdone. now its trying to verify the number with eversafe but nothing is coming thru to the text messages because the phone number is brand new and it isnt working please help!!!!

New Plan 5G upgrade, promos?

Hello, looking at upgrading my current plan from 4G 15gb for $40 to the new 5G plan for $40. Will I be able to keep my current promos? I have loyalty, friend referral, etc. Do those remain with this change? Thanks!

How Community Rewards Work

Hello, how are community rewards calculated. Does calculation start beginning of one's pay cycle or start of every month? During the period would one know how much community reward one has achieved? For example would one know if they have reached the...

No SIM card

Suddenly my phone (iPhone lost its connection with the network provided by Public Mobile. The left corner of my phone shows either SOS only or No SIM card. Has anyone faced a similar situation like this? How should I solve this? I have tried restart...

Resolved! Move from other provider esim to Public mobile esim ? My phone is Pixel 7

I want to know if I can move my number to Public mobile with esim to esim.If I download Public mobile esim, can I still get old provider's confirm message for transfer?

Resolved! Kelowna coverage

My son is going to UBC Kelowna, and is living in Lake Country. How is PM coverage around those areas, please?

Resolved! eSIM

My ESIM didn’t load now it is invalid, can’t send a ticket

Resolved! SIM number (20 digits)

Hey,I am a new subscriber and am trying to complete the registration, but I am stuck on the 'Register SIM' step.The form only accepts 19 digits, whereas my SIM card number has 20 digits. Please advise on how to fix this.Thank you

Help with accessing my account for the first time

I get to a point where I get a message of: "We've noticed you have an active public mobile service & would like to confirm your full access."And then:"A 6 digit code associated with your ever safe id will be sent to phone number . We will need you to...

5G vs 4G and unregistered SIM

Hi, I just got my SIM yesterday evening. Number transfer was successful, app is live, sim number in the app is correct, and all trouble shooting steps in the chatbot completed. I still get "unregistered sim" on my phone. Did I mess up by selecting a ...

Transfer Prepaid Number no response from Customer Service

Been trying to port my prepaid number to new Public Mobile account but getting no response from private message that was sent to CS after 4 hours and counting. I am becoming very worried, is there a number i can call.

SFU coverage

Thinking about switching my daughter to PM from Virgin. Can anyone tell me how service is around the SFU campus?

Resolved! PM non-Boxing Week plans

Hi All, What are PM's "non-Boxing week" plans like? I'm considering the Boxing-week offer of 4GB for $24/mnth but may want to upgrade later should it not be enough data. Is switching plans straight forward?Thanks!

More minutes usage than I really used

I bought the 100 minutes world wide canada talk,I'm sure I have'nt talked for 54 minutes but this is the usage that shows on my profile.I had this plan before and had the same problem.Can anybody help with this problem please?

Resolved! CS_Agent working hours

HiDoes anyone know what are the working hours of CS_Agent ? Are they volunteers ?I'm new to community and sent a request to CS_Agent for over 1 hour and got no response.Thanks

Close account

I just want to close account and stop service, but can't do it.

Resolved! Boxing Week Sale 4G 30 GB Plan at $29 per month

It is not fair that existing clients cannot have the same access as non clients. This would give opportunity for existing clients to leave for similar promotions.

Resolved! Can't make payment

I can't log in to my account to make a payment because my account is on hold and the code won't come through by text.

Can/ US plan

I have a Can/US plan and I am presently in the US. My data and texts work, but I can't make or receive any calls. I check my plan. It's ok. I am on T-mobile. I am roaming.Any ideas?

Resolved! Duplicate charge upon subscription

I purchased two lines and received two emails confirming the order for $43.68 on Nov 24, 2023. However, my credit card shows three charges for the same amount on that date. Credit card company suggested to contact the seller. I am not able to create ...

What no 29 or 34 $ plan

Am with public mobile for few years and still I don’t have access to 29 or 34 $ plan why?

Setup

I am not receiving my 6 digit code to my phone number

"Number Not In Service"?!?!

Hello Public Mobile Community Some people call my number they get a message saying that my "number is not in service". Different people have no problem with their calls coming through.I can call out from my phone no problem and receive texts. I can e...