Transfer number from prepaid koodo

[Tony118]

Hello everyone!

I sent a ticket a couple of days ago through CSA, tell me how to find out what the status is? I would like to keep my old number and switch completely to PM services.

Best regards, Tony.

[Tony118]

Thank you, I'll call to the porting team.

[Handy1 · Accepted solution]

@Tony118  We are just customers like you trying to help . You need support to transfer number from Koodo pre paid . If you have submitted ticket check your inbox for their reply in your community in box 

or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if no reply use this direct link to submit ticket 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Hey @Tony118 

I'll send you the porting team number. Call it and they can help port for you. Check out top right corner mailbox.

[Tony118]

Hello! Many times probably passed, but no one answered me, meaning the employees or the chat bot. Both of my requests remained unanswered, including the status of the transfer. Tell me, was anyone able to transfer their old number to Public in the end?

[Tony118]

Thank you, I've sended a message. 

[Phil_Adelphus]

@Tony118  Are you looking in the right place for a reply, either the envelope icon top right of this page or, if no envelope, then tap your avatar to the right of the bell icon to access Mssages?

[computergeek541]

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@Tony118 wrote:

I'm not very well versed in services of this kind. May I ask how can I send them a status request?

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A customer support agent would have contacted you about your request. As they haven't replied, that means that they haven't yet gotten to you. You coudl ask through private messaging to CS_Agent for an update.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Tony118]

I'm not very well versed in services of this kind. May I ask how can I send them a status request?

[Lolo_1234]

I would just send them back a message to check it out 🙂