Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a PIxel 7. I am switching to Public from Fido. Ive gone through the payment and selecting an esim option, however its now 12 hours later and my phone says I have no sim card activated in it. I took out my Fido sim after I got a notification sa...
I subscribed to Public Mobile yesterday and followed the instructions to transfer my number, but then received an error message that the esim activation failed. My phone is in SOS mode now and I can’t get a hold of a @CS_Agent. What can I do?
Hi, we were automatically billed for the month, but we are on a monthly pay as you go plan.We didn’t set up automatic billing. thank you for your help.
I live in Canada and have been with public mobile for years now, so have my parents. Today none of us can make calls. It says its because we dont have US roaming as part of our plan but were not travelling. We’re home in Canada like we always have be...
My phone lost signal after converting to esim
I signed up for a 5G plan (yesterday) and I have an unlocked Samsung S20 FE 5G phone.I reset the network settings on my phone but under network settings and network mode the highest I can select is "LTE/WCDMA/GSM". I am in a 5G area as well as confi...
Hi Everyone, I haven't been receiving text messages with verification codes when online banking is asking me for them. I did receive one from Public Mobile to verify my identity, but for some reason, other ones are not arriving. What could be the pro...
Hi my sons phone was stolen so I need to request a manual port out because of stolen phone? unsure how to do this-I have set up new account with telus but I can't receive text messages to this phone number to verify anythingThank youLyndsie Robertson
I transferred my number from another provider however I have yet to receive confirmation that the number transfer is complete. My service is not great. I would really like to speak to a customer service agent as the submitting a ticket window online ...
I'm a recent subscriber who opted for an eSIM, but unfortunately, the activation process didn't succeed. After three unsuccessful attempts, my current eSIM is no longer functional, leaving me without any service. Furthermore, I'm unable to access the...
I am unable to get to a store to pick up a sim card. Can one be mailed to me. It doesn't give me that option
Last night I bought a SIM card and then suddenly I remembered I have a SIM card form public, can I cancel my order?
Hi, I am an exisiting pm customer on sim card. I followed the guide on public mobile site and purchased esim on the app.The payment transcation went thru and a popup esim window appeared on my phone.however, it said esim activation failed on my phone...
@CS_Agent hi just signed up for the $39 20gb 4G deal today but then saw the $40 30gb 5G deal right after, would like to change to that.
Hi all,I am new to Public Mobile and was previously using Rogers as my primary provider. I still have a Rogers account with the phone number I have been using for years which I want to keep but I also want to keep my Rogers account active as a second...
My phone number and data are not working. I am not sure why so. When I log in to My Account it said "Your service is on hold." I clicked "Pay Now and Resume service". After I click "Pay Now" It shows "Sorry, we're not able to process your payment at ...
The plan for my phone number has been incorrectly set to my spouse's account by Public Mobile. This change to my subscription was not initiated by me, nor was I made aware. My subscription needs to be corrected. I need data NOW. How do I do th...
I ported my number over from Freedom to Public Mobile. I had a physical SIM and ported to an eSIM with Public Mobile. Since porting, I have lost service with Freedom but I do not any service with Public Mobile. Since my service ended with Freedom (th...
I received a new SIM card from Public Mobile and I just performed activation. During the process I chose to transfer phone number from Zoomer to PM and I provided my Zoomer account number. The instruction says I should keep my old SIM card in the p...
Hi, someone can help me.I have 1G data. But I can't send multimedia message or receive pictures..My cycle just renewed from 12 August 12 to November 11.Please..
I've observed that the PM has recently made eSIM available to existing users. Currently, I'm on a $15 plan and using the old reward program (I heard there is a new one for new users). I'm also using a physical SIM card in my iPhone 13. I'm interested...
I just switched my e-SIM to another one of my Public Mobile e-SIMs and got this text message from 611 immediately after since all the messages began to come through for that Number.'Public Mobile here. A friendly reminder you havent signed up for sel...
Hi all,I've been with back with PM for the last couple of months. Ported over from phonebox (rogers) and ever since I've had pretty poor reception for my cell service and data. even though i have 3-4 bars at times on my phone, phone calls sometimes g...
I just called 611 from my own Personal Public Mobile line and immediately got the Thanks for calling IVR Text but a woman answered and said 'Hello - Pre-Paid Plans' I didn't say anything and waited for the Automated system but nothing happened and I ...
I have trouble transferring old number to public mobile.I got charged twice for subscription $28 . Please help me to fix it.
I have not registered my account / transferred my number. I have been charged. This is a nightmare. I do not want to use public mobile. No one to talk to. I currently have Koodo self serve and never had all these issues. When I sign in it just starts...
What’s going on today? Suddenly out of service, no connection with phone calls, text messages and data. I tried every troubleshooting methods already. Unable to contact CS or technical support after millions attempts for logging in. Please urgently f...
In some countries, phone companies setup free data usage on certain apps like WhatsApp and Waze. I've never seen this in CA/US, but I'm wondering if this is something we have with Public and just don't know about it.Here is an example from a phone co...
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