Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

SIM card not working

Hello,I first registered for public mobile with the ESIm option. I only realized post registration that the ESIM option wasn’t compatible with my IPhone X. So I purchased a physical SIM card and try to complete the registration process but it was uns...

My account

Lost my phone so bought a sim card and updated the number while logged into my account. All my account information disappeared - name, phone number etc. I still haven't bought a phone. What now?

I havent received my SIM

I have ordered my SIM on May 5th and already paid, but haven't received the SIM as yet. Can I do a store pickup instead? Also, you should have an option to reach a human, this is ridiculous

What happen to my auto deduct plan?

On April 10 $9.04 was deduct from my bank account. On May 10 $16.90 was deduct from my bank account.On April 15 $7.91 was deduct from my wife’s bank account. On May 15 $16.90 was deduct from my wife’s bank account.Would somebody tell me what happen?

Credit Card Change but Unsure if There is an Outstanding Payment

Hello, I hope you are well. My credit card was going to expire in 7 days and the cycle reset May 24. I was wondering if the payment went through or if the payment will bounce back and show it as an outstanding payment. Thank you so much for the help!...

When is customer service going to get back to me?

I have to make this post to get attention. Gotta be an advocate for yourself. Its been 2 weeks and no support. I don't think this community based support works..

Resolved! Updated plan do you loose Add Ons or Loyalty Bonus?

Can someone explain if I update plan if I loose my Addons or Loyalty Bonus or both? Ty

Suddenly no sms on new account

I have started a ticket but haven't heard back. I signed up for public yesterday morning. Everything worked great. Then around 3pm I stopped getting texts from my wife. Odd thing is she can send pictures, she's in a group chat and I get them. It's no...

Resolved! Plans

Hi everyone I noticed a plan of $21 a month with 3 GB and really want to have that ,but when I want to change my subscription it doesn't work.Other are saying that they received a text message with this offer,but not me .Can anyone help me, please

where is the Customer service phone number for public mobile?

UPDATE #2:Thank you again for your help everyone, so the last hurdle was a sim pin, which was resolved through samsung chat. I'm going to consider this problem successfully resolved I think, at least for now. Fingers crossed I don't run into any more...

Payment complete cannot subscribe

Hello need help, payment complete cannot subscribe

Unable to confirm full access

Hello. Ported number from Rogers to PM. I am unable to confirm full access as it won't the code to my phone number. I have no option to od it by email. I tried resetting account by email, but when singing in again I get the same error. Note I no long...

Unable to Port Koodo Prepaid Number

I submitted multiple tickets to port over my Koodo prepaid number but I haven't received any response in over a week. Is there any other way to contact customer service?

Resolved! Grandfather lost phone and I need to set up a new phone with the same account

My grandfather recently lost his phone and I want to transfer the account he currently has to a new sim for a new phone. How do I go about doing this?@CS_Agent

Why has my bill increased?

Public Mobile has changed my plan and is now charging me more than I signed up for. Formerly, my bill and plan was $43.05, including fees and taxes, and now I am being charged a base rate of $45 as of this month. Why?

Transferring phone number

How do I keep my old phone number when purchasing a new package?

Resolved! Grandfather lost his phone and I cannot access the account I set up for him

My grandfather has lost his phone so I have been trying to access the account but upon login I am required to provide a confirmation code sent to the lost device. This has been preventing me from logging into the account to request a new SIM card for...

Resolved! data use

hi. i recently upgraded my plan to 40 gb data at 4G with unlimited minutes. i'm showing 4 bars but it isn't showing 4G. the cellular voice and data under settings only shows a choice of LT or 3g.also, i wasn't able to use data even though i have 3...

Data no longer working after changing monthly plans

Hi there - I recently swapped from 1 plan with 1 GB of data to the new 40GB at 4G speed for $29.I have an Iphone 11.I had been using data for the occasional search on google, playing music off spotify, and messaging through a few different apps. As s...

Constant Dropped Calls in Calgary North Central Area

I am wondering if anyone in Calgary near the Beacon Hill, Sage Hill, Evanston, Livingston, Nolan Hill, Kincora areas are experience a vast number of dropped calls. The majority of the dropped calls happen in my home (Sage Hill) and I have an old 3G p...

suspension of service

I recently changed my credit card number and forgot to inform Public. Therefore my services were suspended. When I updated to the new credit card number my plan came up without the auto payment and referral discounts. How do I get those discounts ...

$29 40gb and $21 3gb plans being offered to existing customers by text

I received an invitation by text to pick up the $29 40 GB plan. I've also heard of others being offered the $21 3gb plan by text. Anyone else?

no 5g connectivity in Osoyoos BC

Is there a reason why? right now it's only H+Also, when it was on a few weeks ago i did a speed test and it was abysmal, something like 11mbps, is there some issue? the coverage map for the town indicates it's 5g covered

Last payment: overcharged

Dear all,I was overcharged recently. Anybody had the same problem? I opened a ticket this morning but nobody contacted me...Thanks for your help. Best regardsClaire

Unsubscribe & Referrals

I'm planning on suspending (unsubscribe) from my PM account for just under 2 months while I'm out of NA (CAN&US plan) I'm aware that if I click on Unsubscribe now that I will still have service till the end of my billing cycle. However I got a couple...

Resolved! Cant Access Myaccount

HI, I am unable to go to my account even if I have signed in. Its been 3 days now and I am really frustrated.Please help !!

Getting an Unavailable Plan

Hello, I really want to switch to the $21/month plan now that the rewards system has changed, but it says I can't get it because I'm already a customer. Sometimes, all it takes is to ask. Is there any way to get the plan even as a returning customer?...

Postal code

I just need 2 more steps to finish but it won't let do my postal code

I have NO SERVICE

WHATS UP?!

Moderator!?!

I have sent in a transfer number request 3 days ago and no one has responded. Super frustrating and annoying because my bill renewed today and I need an active account to transfer the number... So not only will I be charged this month by public but a...

Community

Forum Posts