Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My account was locked. I do not have access to it now. My credit has been charged more than the amount that I used to pay regularly
Whilst trying to access my account i came accross the satetment.... we have encountered a system error with Code XXX Try again. I tried several time s but the seame message kept on showing. How can that be eradicated so i can access my account ple...
No special link. Ticket option is not clear and I have with PM for so long. Finally found ticket page from somebody's link and after filling up all the fields, it shows error on the top. cleared cache and again it is stil the same
Hi,I'm trying to port my number from Fido (SIM) to PM (eSIM) and I get the famous message of "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you...
Hi! I just joined PM from Rogers. Rogers texted me to confirm my transfer and I responded yes. However, I received a text from PM saying: Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/...
Hi, I am thinking of changing my subscription from a 90 day $120 plan with 4gb per month to the promo 50 gb Canada-US 50 gb $34 per month . My questions:- would I be able to still use the 240gb loyalty promo I was given?- would the plan ever change p...
When public mobile updated their reward system I lost the people that I referred and got money off my bill each month. is there anyway to get them back ?
SMS/MMS not working after port-inData(LTE) and voice transmit and receive is okay, only SMS/MMS is not working.Understand they need to provision this on a case-by-case basis if issues arise
Bout a data plan for the wrong country wondering if there is a refund process?
I recently performed a number transfer to a new Public Mobile eSIM service, but ever since then while I have access to calls and cellular data, I am completely unable to receive any text messages from my phone number. For some reason iMessage is now ...
When subscribing, i got to "step 6 of 6: activate" and it just says subscription not activated. It then tells me to contact customer support. When i press subscribing from it's list of issues, it tells me to log in. When i try to log in, i enter my e...
It has been48 hours since I submitted my ticket, yet my SMS is still not working. This is beyond frustrating. I rely on it for my online banking. What kind of service is this? Regretting my switch to PM...
I would like to go back to my previous plan. I understood from the email I received that they were just offering bonus GB for a couple of months. I previously had 2.0 Gb with the extra .5 gb which was sufficient for my needs. I did not wish to cha...
Hi,I purchased and Esim card and it didn’t say it was incompatible. Now once purchased it says it is. How do I now get a refund or order a SIM card?
I have already called my previous provider and they said that they need my new provider to send them a request. How do I do this? More than 7 hrs, phone has not transferred yet.
Need to transfer a Koodo prepaid number to Public
Where can I find my full account number?
Just transferred my account to Public Mobile. Installed the eSIM and is not showing my signal bar or if I’m using LTE or 5G . Any suggestions?
When will I be atomically switched to Public Points because i am still in the old Rewards program
I can’t send and receive text messages
Will Pre-Authorized Payments work in Public mobile since Public Points is starting soon?
Hi i has joined PM few days ago, and don’t really like quality of phone reception in my area. I want to switch back to my old provider. Is it possible to get refund for unused days of service if I transfer my number before billing cycle ends? @CS_Age...
I've been saving between $5 and $6 now ($3 for loyalty, $1 for referrals, $2 for auto-payments). However since PM switched me automatically to points I'm only seeing the 5 introductory points plus my referral and the % of points for my payment. Where...
I reached out to @CS_Agent today about the $6 legacy Auto Pay reward, which is supposed to be issued at the end of the 90 day term. 30 day plans were always granted the $2 at renewal. I subscribed in to the plan mid-February, a few weeks before the p...
Hi. Three lines will be travelling to the US. Lines #1 and #2 are Canada only. Line #3 has Canada-US.a) Is it possible to have the calls from Lines #1 and #2 forwarded to Line #3? Would Line #3 receive those while in the US without issue? b) Also,...
I need to get in touch with service agent. Would someone send me a link
Two payments of 16.95 each were charged to my account on May 9. Please review and advise
My account says "Your services are on hold due to the expiration of your subscription." But there is a pending transaction on my credit card already.Also, when I go to payments it's saying the next payment is due August 11th. Can anyone help me figur...
Hello, I'm unable to get an incoming phone call from a Telus customer who has a landline. When they call it does not register on my phone and after 6 rings they are sent to my voice mail where they are able to leave a message. Last week I was able t...
