I can't use Reward points because I'm supposedly not subscribed...

[phoneUser_]

It says I'm not subscribed, when I am.

What gives?

[Meow]

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@phoneUser_ wrote:

I'm subscribed to a plan...

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If you are active subscriber then you need at least 15 points to convert them to $.

[hTideGnow]

hi @phoneUser_ 

but is the service currently active or suspended?

if it is activate and you cannot redeem points, you have to ask support to check

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage   

[Handy1]

@phoneUser_  Ensure your subscribed 

Turn auto subscribe off/on

And you 

use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[phoneUser_]

I'm subscribed to a plan...

[hTideGnow]

hi @phoneUser_ 

yes, I think you need to have an Active service (Subscribed) to redeem the points.

So, if your account is currently suspended, you need to make a payment to resume service first