Community

Cancel Subscription

I purchased an e-sim subscription but never received the qr-code. I have already been charged for a service that I am not able to use. The app takes me back to the subscription page and logging in through the web does the same thing. There is no opti...

Being over charged

Every month my account and my husband account is being topped up. The top up happens when we are sleeping. We are not doing this. What could account for this ? Could we be hacked?

Credit card payment,I need pin # please

Refund accidental purchase

Accidental purchase can't seem to talk to a real human being. This is one of the main reasons why I did not want to go with this company. You can't talk to a physical person. Need refund. Had accidental purchase. Never activated my line would really ...

Can not access (or remember) the email associated with my phone #/account.

I've tried to access Eversafe but that is proving difficult! i need to update my payment method ASAP.

Data works but Talk/Text doesn’t work

I get full bars for my signal but when I try to call someone, it immediately shows “call failed”. I also can’t receive calls. When someone tries to call me it rings but I don’t see anything on my end.I tried restarting my phone, resetting network set...

Number transfer issues

I transferred my existing phone number from another carrier after I activated with an eSIM which PM. Now it’s working fine but my phone and cellular number in the “settings “shows  the eSIM number which I activated before transferrer my old number. A...

Skullduggery

 cant get access? what happend

Saving Up Points and they're all gone on the new rewards system.

All my points are gone on the new rewards system and I was saving up to use my rewards.Is this a wide spread issue. Can anyone help me?Thank,King of A

No SIM pin

Signed up for a  40 GB plan that included an eSIM. Received message that 'new pin was successfully created and will be required to authenticate identity'. I neither created nor received such a PIN. Where can I find or reset it? No option on 'My Accou...

Why can't I connect to the network

Since this afternoon I haven't been able to connect to the PM network. If I try to make a call it says "Not Registered on Network". I can send texts that take awhile but I can't receive anything or send messages to group texts. I have a ticket in and...

New Activation + eSim = network access but showing "NO SIM" and no wireless bars

HelloUnfortunately a search did not provide an answer and CS has not been helpful.New activationiPhone 13Added eSimRemoved old sim cardLine is tuned on and all other sim's are "No SIM"Have reset Network Settings  (x3)I have Wi-Fi turned off and do ha...

trying to porting my number from public mobile to other

Very poor service from Public mobile. I am trying to port my number to other service but not getting customer service from public mobile. What I should do in this case.  

Number transfer from Fido to PM

Hi, How do I know that if my number was transferred completely to PM. I received the sms from Fido and replied yes almost 5 hours ago. I'm connected 5g with PM and I have the correct number but Fido service is still working and I logged in my Fido ac...

Wifi button

My phone won't allow me to turn my wifi on

3 QUESTIONS ABOUT (1) EUROPE COVERAGE, (2)CHANGE OF PLAN AND (3) rate the new Loyalty program

QUESTIONS I am going to Europe end of June for two weeks , will my Public Mobile account work in Europe, I was confused when says “unlimited International text"Looking for advise if I should change my plan,I am currently on $15/month , give 250 MB da...

Taxes on bill

Hi team, I changed my address (after quite a few tries) from BC to AB as I have moved provinces. My taxes on my bill are still calculated based off BC. How can I make sure I am charged the appropriate sales tax?

Bills

Hi , I do not have public mobile subscription now. But i had it earlier. How can i access all my previous bill statements. I have the same number as i have earlier, but i am using new provider now.Thanks

Reactivating SIM card

It is saying my SIM card number is invalid and don’t don’t why it’s want to reactivate number and buy higher data deal

Why does the 2 factor authentication system use text messages for the code?

I never realized this before but it seems kind of dumb that the 2FA system uses a text message to give you access to your account. My wife's account isn't working and she can't log into her account to check what is wrong because she can't receive any...

cannot access My Account

I cannot access My Account. I am in a loop of "Let's complete your activation - Resume activation - Go to Login Page".Help!