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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

US Roaming in Alaska

In May of last year when I went to Alaska the US roaming plan didn't work for me, since T-Mobile doesn't have coverage there. Has PM partnered with AT&T to bring roaming to Alaska? Anyone have roaming success recently?

Billing

Wanted to upgrade subscription, credit card was billed, subscription monthly term changed but still shows i’m on old plan.help?

Resolved! SIM card in Quebec

Where I can get a SIM card in Quebec ?only way will be to order on line and take few days to get ?

Not be able to finish set up

Not be able to transfer Koodo number. System keeps asking me to log in with no further step.

transfer number from koodo

I am not capable transfer number from koodo my koodo number 438xxxxxxxx my name lra nikolaevaAddress 2-xxxxx IMEI xxxxxxxx simxxxxxxxxxxxx visa ending 1023

Paid for 2 sim cards, still showing "Subscription Not Activating"

Paid for 2 sim cards and still showing "subscription not activated"

Resolved! How to resume service without reactivating stolen SIM, also need new phone number

Hello, I hope you can help me to make sure I do this correctly. I've tried searching the Community but am not finding the info I am looking for. My stolen phone with sim have not been recovered. I now have a new phone and sim card and require a new p...

Resolved! US roaming

Purchased US roaming talk and text with data. Worked great the first day I was here but when I woke up this morning I’m only able to send/receive texts. Calls and data are no longer working, still shows as active in my addons. I’ve tried updating APN...

mms is not working

mms isn't working

rewards

can i purchase additional data with my rewards points?

Hotspot on iPhone not visible to others (not on the same iCloud anccounr) until “Settings -> Persona

Hotspot on iPhone not visible to others (not on the same iCloud anccounr) until “Settings -> Personal Hotspot” is opened. iPhone 14 Pro with iOS 17.5i have tried another carrier’s SIM card in the same phone and found the hotspot is immediately visibl...

I did not get credit for my old rewards

Hi, I get autopay, loyalty and refer a friend reward each month. This month I did not get the credit, why could that be? How can I activate the credit?

samsung galaxy s 6 texts

my samsung galaxy s 6 has stopped sending long text messages and pictures. It will only send very short texts. Is this a phone problem or is this a data problem with public mobile? What can I do to fix this? Thank you

How to resume Public Mobile number after cancellation of number transfer request ?

Hi, I have cancelled my number transfer request from Public Mobile to other service provider, but now unable to see my account details online to setup monthly payment pre-authorization. Please advise..

Text Messaging to an android phone user

Hello,I switched to public mobile a couple of days ago via an eSIM. Everything went perfectly except I get a message failure when I try to text someone who has an android phone. I’m obviously using an iPhone. Can anyone help?

Resolved! Sim Card Not Recognized

I just switched my parents over to Public; but ran into issues with one of their phones. The SIM he received is showing as not registered on the network; and he isn’t able to connect to Public. We did the number transfer with his old SIM Card (Telus)...

Failed to port number day 4..

Hi allso i came from virgin mobilei typed yes for transffering over to Publicafter a day i went to buy the sim card and put it in. Didnt work. Agent said they refreshed the system and everything. I just put the old virgin sim card back in. Still no t...

account

how could i find my account n

Resolved! Subscription change

Hello, I now have a 25$ plan good in Canada. I am going to the US for a few days. If I change to the 34$ plan which includes 50GB Canada/US, will I be able to change back to my 25$ plan when I come back ?Thank you.

Resolved! Change subscription to 15$ no data plan - Will I lose all the data add-ons I have accumulated ?

Hi,I am thinking of downgrading to the 15$ call unlimited + no data plan for few months. I have many data ons accumulated, most of them gifts and rewards of the past. Also, I have a huge data add-on given by Public Mobile during the transition to the...

My phone isn't working

It been 2 weeks I tried to Port a number from Fongo to Public Mobile and it not working. I need a number as I can't text or call and this is taking to long. Can we cancel porting and put a number on my account. I even tried to change my number as it ...

Hello

My activation is locked I recently got my phone to unlock by bell over the air this is what it says it says this "SIM not supported. The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activ...

Resolved! How to switch from a 30day plan to a 90day plan

HelloI am unable to change my 30 day plan to a 90 day plan to take advantage of the recent promo I saw somewhere. I want to keep the same plan $34 CAD/US plan but hoping to save a bit more with a 90 day plan.

Why the cellular data network does not work?

Sometimes, I only have cellular service , but not LTE data service? why is this? and It really bothers me a lot?Could you please let me know why

Unable to Access Account

Hey there, I did a port out from my old carrier to PM yesterday on an eSIM. I created the account but unfortunately when I try to login using either the web portal or the app, I get "Forbidden A1" message or I am stuck at login loop. Also, outgoing c...

Re: Outgoing calls to 438-580-4001

The same here, so strange

Phone number not active on new phone

I just moved to a new phone and my phone number did not move to the new phone. It said unable to transfer phone and to contact Public Mobility. Anyone experience this and is there a fix instead of waiting for Customer service?Help

Service

My old number hasn’t been transferred and I don’t receive calls when I insert the new public mobile SIM card

Resolved! iMessages not working

After porting my number over I was having issues with texts. Which are now working, but my IMessage is not working under my phone number and I contacted Apple and they said it’s a Public Mobile issue. I’ve tried resetting settings, removing SIM card,...

Resolved! How to get hold of a human being to resolve a payment issue

Been with PM for a year. Three phones, three monthly plans, all billed to same credit card once a month. Each month I get three charges for the three plans; all good. But for May my card was charged four times (not three). I cannot seem to find a wa...

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