Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello everyone,I just port my number to PM from Fido where I had a great LTE signal (full bars) all the time. The only reason I made this decision is 5G which shows perfectly covered by PM around my area. However I’m having issues having just 1-2 bar...
Hello, my esim activation has failed. I deleted all esims and tried to re-add from the QR code. It immediately fails and says to contact my provider. The number port was successful as my old service no longer functions. I am now without service. I ha...
Hi , I just transferred from Virgin. iPhone said E-Sim failed to activate. Now my virgin service is gone and says SOS. I tried to submit a ticket at public mobile but got "OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a sys...
I am on current @39 for 20 g, and i want to take advange to save $5 monthly but nothing else changed, but i dont want 90 days subscriptions. is the 4g on monthly and for old customers? thanks
@CS_Agent Tried to activate a number transfer and eSIM, but it said it was unsuccessful.
I live in Dartmouth Nova Scotia (Cole Harbour) and the Public Mobile signal strength is very poor, such that I can't use it to make clear calls from my basement. Long distance calls are often dropped mid call when made from the ground floor, and tha...
Hello, I just try to subscribe one plan, it says payment went through, but there is an error during my account set up, I submit a ticket minutes ago, can I ask what to expect next? It did not give me ticket#, so how I am going to receive all updates,...
I have activated esim on another mobile and now want to change it to different mobile is there any way ? Or can i get a sim that i can get it from store ? @CS_Agent
Hi. Can anyone show me how to contact customer support agent again? I sent a private message to them but do not know how to check if they responded to me or not?Thanks
I have been overcharged and I would like to get this fixed.
Hi everyone -- I tried porting my number from Fido last night but received a wrong ESN/MEID text. No one from Public Mobile has contacted me yet. Not sure what to do? Thanks!
My wife is in Niagara falls Ontario and cannot be reached. If I call it says I don't have a roaming plan. She cannot call out. I spoke to her through WhatsApp and told her to turn off auto network connect and to pick Public Mobile. It doesn't appear ...
Why was I charged for an automatic top up? I didn't agree or request it, I would like it refunded and cancelled for any future automatic payments.
Is it all plan including Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference Calling?Thanks
So how does this community work? It said you get money back for involvement, so I want to know some more info from others.
Need help from Mod
There was no where to put in who referred me
I submitted a ticket #342895-429 yesterday, but no response yet. I am unsure if my private message board is working. I am new at this.MKC39
I bought a US roaming add on for a day trip to Buffalo, I bought it for data roaming to use Waze,. At no time during the day was I able to get a data connection. This was very frustrating as I needed the data and Waze for directions whilst in the US....
I cannot receive incoming calls. Local callers would hear an automatic message saying that “your call cannot be completed because your plan does not include an US roaming add-on.” This doesn’t make any sense because I am not or the callers are not ...
I just swapped to public mobile yesterday (30+ hours ago) my text messages haven't been going through and it says I'm all out of call minutes when trying to make a call. Data works just fine. I had got the 40$ plan yesterday but thought maybe it was ...
I’m abroad and I can’t access my account or pay for anything because I have no service. Does anyone know what to do? Crappy PM chat going loops and sends to a 404 page. OMG how this company still exists. It’s possible only in Canada. Anyone have a fi...
Just switched from $35 20gig 4G, and switched to Point Rewards, which should give me almost 2 months free from next bill.
I am changing my subscription plan from 3G to 4 G. Do I lose my add-ons bonus of international LD calls?
doom loop trying to reach an agentBelieve I should be credited for $6 on October points backHopefully I get a reply and solve this problem the only thing lacking with public mobile is their customer service flawlessly as far as the technical part of ...
Might be a silly question. I have a phone that is only 4g. I'm thinking of switching to a 5g plan. Will it still work with my phone? I understand that I won't get 5g speeds, but will it still work at 4g speeds?
I have a 5G plan and have a samsung s20fe 5G phone. But the top shows I am on the LTE+ network. This never changes even if downtown. My speed is between 25 to 50mb. Not up to 250 as my plan says. Is my phone supposed to show 5G or LTE+? Is 25 to 50mb...
How to recharge phone plan
I have authorized transfer of the phone number with Bell and it has been 12 hours and my phone still does not work and the Public SIN does not work in my iPhone 13 Pro Max
Yesterday my data wasn't working so I logged into my account and noticed I had used 100%. I never received a text message saying I had used it all up. I used rewards to purchase a 1 GB data add-on, restarted my phone and it was working.Today I got a ...
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