4 weeks ago
4 weeks ago
If I turn data off and then back on the 3G symbol appears in the top right hand corner for a few seconds then disappears
4 weeks ago
4 weeks ago
the problem is you have to tell us the model and brand for us to help.
4 weeks ago
apn
4 weeks ago
problem is I can’t access the full app settings
only shows under the title personal hotspot
4 weeks ago
what phone do you have? Android? what brand/model then?
4 weeks ago
Just data not working
4 weeks ago
4 weeks ago
@ihillman wrote:I signed up yesterday and my data is not working
How about other services: calls in/out, SMS in/out?
4 weeks ago
Reply from agent is in your mailbox unless you deleted it by accident.
4 weeks ago
I signed up yesterday and my data is not working
4 weeks ago
hi @ihillman
you did the right thing, sending in ticket. Yes, sending in ticket is the only way to talk to support. If the answer is not what you want, reply them again and and ask for escalation.
or you can also share your question here, maybe we can advise further.
4 weeks ago
How do I access support. I sent in a ticket and received a reply from an agent but it disapeared
4 weeks ago - last edited 4 weeks ago
@ihillman wrote:Just signed up and my data is not working
Hi @ihillman
You can always try to reboot your phone. If that doesn't work, go into your settings and reset the network settings and then reboot. Still doesn't work, check your APN settings.
Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank
If you have to reset them to above, once complete, reboot.
4 weeks ago
calls work?
what phone do you have?
try Reboot the phone, and Reset Network settings
or you can ask PM to confirm if the account was properly setup.
Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437