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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No Service

Hi folks,Initially I was going to post about being unable to recieve the eversafe 2FA code except via email but then I asked my wife to text me. Sent but not recieved. Callers get: "The customer you are calling is not equipped to recieve incoming cal...

i pay automatic payment every month. i now pay $ 42.00 every month how many Gs do i get

Lost my phone.

I have lost my phone and can't remember my password. I no longer have access to the email that I registered with. What do I do now?

Resolved! Autopay Reward

Hi All,Is the autopay reward of $2 taken away in the new points system, kindly advise

Resolved! Transfer from Virgin Mobile

I have transferred my number from Virgin Mobile to Public Mobile, but now I can't receive calls and SMSs, I have received an email from Virgin "Hey there, We've received a request to transfer a mobile number from your account to another service provi...

Says my newly ported number is not in service

I have just changed carriers had my phone # ported to Public Mobile. They’ve confirmed that it was successful; however, when I call my number it says “this number is no longer in service”. I turned my phone off, took the SIM card out and re-inserte...

how to redeem the points when paying my next bill.?

I would like to know how to redeem the points when paying my next bill. Could you please provide guidance on the process?

Resolved! New Points System...

...I hate it!Hello, I've been a PM member for 5 years now and I rarely needed to log in to my account or the Community Forum. I used to get texts telling me when my subscription was due for renewal and a thank you for my payment. At the beginning o...

Resolved! Public Mobile / Telus not responding/acting on request to delete payment information

No confirmation message received. Neither the card was removed.What is the escalation procedure for this, and which regulator has the authority to act on this?

customer support

I'm so frustrated. I've been a member of public for a few years. I want to activate an account for my parents, but it seems I have to download the App in order to complete the application? I posted this once before and someone agreed that it is nece...

E sim transfer or transfer esim to physical sim

How to transfer esim from one phone to another phone?How to transfer esim into physical sim?

Loyalty (anniversary) points not transfer

After switching to Public Rewards points on May, losing all my anniversary points. When will it back?

Promo code

Is there a promo code for changing subscription?

Subscription

I have paid my subscription fees but it has ended it today and I have 20 days left what the hell is going on

Resolved! Payment

Has anyone else been over charged? My normal payment is 19.55 (which includes some rewards). Last month I was charged 28.74.

International use with a wifi puck

Hi all. I’m going travelling globally for a year. I hope to take a wifi puck (Skyroam Solis, purchased from London Drugs) with an international data plan. Will my Public Mobile service work overseas with this wifi puck (or on wifi in our hostels etc)...

Rcs messages still not working

I've been with Public for a week and had a challenging time getting it set up, but it's been great since - except this. How do I get this to work again?

Resolved! International calling-phone issues?

I purchased international minutes some weeks ago but I cannot call USA numbers from my Samsung phone. Is there a setting I am missing on my phone or in my account? My husband has a different phone and has no problem calling same number

Number Transfer

Transferred number from Rogers. Received text from Rogers and responded yes. 2 days have gone by and still don't have incoming calls or outgoing and incoming texts. Data ok.Any suggestions?

Resolved! New Point System / eSim

New points system - Can you buy multiple $15 credits to apply to your bill in the same month if you have points? Or is it one $15.00 credit per month?Also how smooth is the transition from SIM to eSim?M

New activations eligibility

Interested in $21 plan that comes with 3GB data. I switched away from Public Mobile 2 months ago to try Fizz.The $21 plan is only available for New Activations only. Is there a wait time to be considered new?

Request for revision of subscription payment

I understood that the 3-month subscription will be changed at the end of August, but I think it has changed from today. I think something is wrong. I thought the subscription I paid 2 days ago on May 29th was refunded. Will it be paid? I will ask for...

Resolved! $10 Referral Credit not showing

Hey all,Opened a new account on May 18th with referral code. I don’t see the $10 credit under available funds on the “Payment” tab in the app. Should I open a ticket now or just wait to see if it shows up on my next payment date?Thanks for the advice...

Just transfered my number from bell and having issues with cellular connection displayed

I transfered over from bell and installed an esim from public but the cellular connection show "...." in the status bar and not 5g+ on an iphone 13 Pro.I reset the network but that did not help and also updated the iOS to the lastest version but noth...

rewards

I was in the hospital with a broken hip'Did not use my computer or cellphone for 3 month.Today I find out that the reward system has changed and instead of 7 dollars I was charged 16.95.I am totally lost with the new system and very disappointed.The...

Resolved! Multiple Lines on my account ?

Am I able to add a line to my account for a family member?

Resolved! Overpayment

Two payments were taken out of my account in May. Who do I contact ?

Resolved! Sim Card swap

I just bought a Sim card and put the new Sim card number on my profile and it has been over 2 hours now and still my Sim card or number is activated. I there a way speed up the process?

Sim not receiving

Good evening, I want to say that I have purchased public mobile plan online on 19 may , but I have not received sim yet

Ported number on may29, but Freedom mobile didn't release the number.

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