[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Applying promo code to existing subscription
Hi,I received a text message from PM offering me bonus monthly data indefinitely for as long as I keep my current subscription. However the link in the text message just goes to my account home page. I don't want to change my current subscription bec...
Resolved! Community name
How do we change this? I'm so confused.
My account - cannot login, sent back to start
What is wrong with the "MY ACCOUNT" website? I've tried on multiple browsers and devices, I've reset my password, nothing works.After I successfully login, I just get sent back to https://publicmobile.ca/en/ . Can't view my plans or usage.FIX YOUR WE...
New Promotions
When I paid my monthly bill (which is getting more and more difficult every month), a new promotion came up offering 5mbs or whatever you call it, for the same $25 I am paying now. However, there was a little *12, beside it, with NO EXPLANATION. Forg...
lost phone
lost phone how to cancel account
can't use call forwarding
hi, I have a samsung galaxy S20 FE 5G, I tried to set up call forwarding NO reply, busy, on my phone, I got an error mesageI tried *61*6479949131# send*61*6479949131 send, none of them are workingfailed to read data, something went wrong, check you...
Sim card was sent to an incomplete adress...
⁸Sim card was sent to an incomplete adress. Can't reach Public service to resend. Sent a ticket. No reply...
Resolved! New subscriber's access to promotional offer for existing customer
I'm planning to invite a friend for Canada-US-Mexico with 60G for $35 plan. But this plan doesn't seem available for new subscriber. Would my friend be able to get this plan during the sign up/activate process?Another question is about using hotspo...
I was charged double $56.50 extra
I changed my plan to $40 but I was doubled charged $ 40 and $ 56.50 edited by computergeek541: changed category (unrelated to discussion about how to log into self serve account (My Account)
Update Payment
I'm trying to update my payment method to re-activate my service but this website is just bringing me around and around in circles!! Can't access!!!
Credit card charge
I would like to speak with someone about a credit card charge
IMIE Blacklisted by Telus
Purchased a Motorola edge 24 that had the IMIE Blacklisted by Telus Communications in Oct 2024. How can I get this removed from the blacklist so it can be fully functional.
Double Payment
Hello. I just ported my number to Public Mobile today, so I paid for my subscription. As i was exploring the menu, I tapped change plan to know what are the available options. I saw a higher data offer thats the same monthly fee as my current subscri...
Please help!!!!!
Hi everyone, I transferred my number out from public mobile to other carrier three days ago. I have been with public mobile for two years and I love public mobile. Good price and good deal. I transferred out just because getting a new phone from othe...
Resolved! 500 Long Distance Bonus Minutes
Hi,Almonst more than 48 hours have passed since I have activated $40 60 GB Black Friday plan. The plan does include regular 500 long distance minutes but I have not received so far additional 500 long distance Bonus minutes as advertised. Why I am no...
Telephone line is not in service
Callers have told me that my line is not in service
payments
If I change subscription close to my renewal date, will I pay for the remainder of the month and then charged again at my renewal date; example Would like to change to the $19 per month from the $18 I am currently paying. My renewal date is Nov 27th...
Can't logon to Public Mobile app
I can't logon to the app to finish setting up my phone account which I already paid. It returns a login error. Try later, every time. What's up with that?
Resolved! Account deactivation
I would like to close my account please.
Payment error, no option online to make payment, need pin for 611 payment?
As the title states, I had an error with my payment. I log into my account and I'm not given an option to remake the payment, I can only call out to 611 and it's asking for a 4 digit pin number. I never recieved this pin number as for whatever re...
Resolved! Re: Just another plan price hike
So I subscribed to Public Mobile years ago when they still had their old points system. I registered for the $15 plan which included 250mb of free data. As years went by, the monthly fee dropped to as low as $10 until the points system changed. I ...
Initial Setup
I subscribed for a new account and chose the eSim option. (I need to port my number to Public Mobile) My credit card was charged but I did not receive the initial email which is supposed to include a QR code.The phone will not activate. I also can't ...
Issues with call forwarding
All my calls are being sent to voice-mail. Phone not ringing.
Resolved! When I click Reward got expire warning message
Got this message at https://myrewards.publicmobile.ca/en/dashboardYour services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your p...
Why has the amount of my rewards changed for the last two months.
Wondering why my rewards changed they’ve been +1.75 since the rewards system changed a nothing is any different other then the last two months it’s only +.70
Overseas and can't receive OTP via phone number
I am a recent subscriber and didn't know that I have to enter an OTP sent to my public mobile number to verify my Eversafe ID. Now I'm overseas and can't log onto my account. Does anyone know how I can get the OTP sent to my email address instead? Th...
Price Increase
Why did my Public Mobile Account go from $15 plus tax to $18 plus tax. The receipt says automatic top up which I have no knowledge of making a top-up.
Resolved! Transfer
How can I transfer my old number and plan to a new phone that doesn’t have SIM card capability
where are my previous support tickets?
I cannot seem to find the page without logging out and using the email link you sent.
Can't access My Account and want to cancel my ESIM
I couldn't open my mom's account because the email associated doesn't exist anymore and the original number on the account was cancelled previously. There's no way that we can get the password or OTP. Please help.
