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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 10838 Views
  • 105 replies
  • 26 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 21784 Views
  • 181 replies
  • 24 Bravos

Refund

I need a refund 

Leelee125 by Great Neighbour / Super Voisin
  • 151 Views
  • 6 replies
  • 0 Bravos

Looking to port number to another carrier

I tried to port my number to Rogers but on Rogers end they somehow don’t recognize my active Public Mobile number as port-able. Their tech team said it’s Public Mobiles port protection that is hindering this process. Am I able to turn this off somewh...

Willlea by Good Citizen / Bon Citoyen
  • 273 Views
  • 8 replies
  • 0 Bravos

Resolved! Telus EverSafe Broken for new Registration?

I went to public mobile's site and clicked "my account" which took me to eversafe. I logged in using the username and password I created earlier, which worked. It takes me to a page that says "Let’s complete your activation.", so I click "Resume acti...

Eric_Ch by Great Neighbour / Super Voisin
  • 255 Views
  • 6 replies
  • 0 Bravos

Resolved! Data roaming

I'm going to US  fron NB Canada to Bangor and onto North Conway NH for 3 days and going to get the data roaming. Can anyone tell me if it's decent. I need it for a program called circuit which optimizes your route and also uses GPS on your phone. Jus...

Agent99 by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 0 Bravos

Account Overcharged

Hi, I changed my Subscription to a lower level but still got charged for the old subscription. I tried to put in a ticket but get an Error XXX code, I did everything asked but cannot submit a ticket. How do I speak to a Billing representative?

serrivmo by Great Neighbour / Super Voisin
  • 211 Views
  • 8 replies
  • 0 Bravos

Resolved! Using Canadian samsung or iphone in India

Hi,My question is when i buy a Samsung or iPhone here in Canada, will i still be able to use the same instrument in India - of course with a new SIM Card & Indian phone plan subscription?Thank you!

TamilSaint by Good Citizen / Bon Citoyen
  • 1336 Views
  • 15 replies
  • 0 Bravos

Resolved! $40 30GB 5G Plan

@CS_Agent Hello,I stopped my subscription with PM sometime in late July and signed up with Koodo with a new number. I am seeking to port my new number that I got from Koodo with my existing account and get the $40 30GB 5G Plan. Is this possible?Thank...

ciputrapare by Great Neighbour / Super Voisin
  • 262 Views
  • 7 replies
  • 0 Bravos

Resolved! Error message

My husband has been trying to submit a ticket via his account regarding the incorrect charge of his account and keeps getting an error message. 

Baka2 by Great Neighbour / Super Voisin
  • 121 Views
  • 2 replies
  • 1 Bravos

Resolved! Monthly charges to separate cards

I am being charged the monthly subscription on two separate credit cards.  How do I get credited for charges that go back to April?

Reid_S by Great Neighbour / Super Voisin
  • 184 Views
  • 2 replies
  • 0 Bravos

Issues with Roaming in USA

I really am trying to like Public Mobile, but it's getting quite difficult. I even signed up for a three-month payment because I was optimistically confident it would work!I upgraded from a $40 per month to a $65/month plan because it was supposed to...

Buz by Great Neighbour / Super Voisin
  • 247 Views
  • 4 replies
  • 0 Bravos

Resolved! Promo SAVE $5 on a 90 day plan

 If I’m still on the old platform, getting cash rewards, ( Loyalty, referring friends and auto pay ) will those still apply x 3? Or will I lose them and be bumped into the points program? I’m currently get $17 in monthly discounts. Thanks!!! 

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Mayellah01 by Good Citizen / Bon Citoyen
  • 251 Views
  • 6 replies
  • 1 Bravos

Resolved! sim and esim

I already had an esim card activated on my iphone, can i purchase a new physical sim card with same phone number to be used on my ipad or some devices? I just wanna  to use the data function of the sim card to access the Internet on my ipad.

Aiden_Q by Great Neighbour / Super Voisin
  • 216 Views
  • 4 replies
  • 0 Bravos

Not given the $1 off for year four loyalty reward

How do I go about asking again why I am not getting $4 off per month for loyalty.  I asked this months ago and I was told it was being looked at but nothing has happened.  Can anyone guide me through the process. I know that $5 is the maximum which I...

Anonymous by Not applicable
  • 501 Views
  • 31 replies
  • 0 Bravos

Renewing Plan

Visa payment didn't go through now I can't login to my account to add funds.  I get :1. Resume Activation or 2. Go to Login Page.Both take me to login page that won't allow me to login.  Thank.

bb09 by Great Neighbour / Super Voisin
  • 126 Views
  • 4 replies
  • 0 Bravos

Payment

having trouble with payment and my plan is no longer working @payment 

District34 by Great Neighbour / Super Voisin
  • 125 Views
  • 4 replies
  • 0 Bravos

Can't get past esim compatible

We paid for three months and I can't get past your phone is not esim compatible what am I doing wrong 

Stub by Great Neighbour / Super Voisin
  • 149 Views
  • 2 replies
  • 0 Bravos

Resolved! My partner account is self-serve account is locked

My partner  Public mobile phone 647-xxx-xxxx.  Her self serve account xxxxxxxxxxx is locked, because of too many attempt to login last night trying to login to purchase the US roaming add-on. And she can't login to the community to send a message to ...

Very Slow website

Why is public mobile website so slow, it takes for ever to make changes on Public mobile website.Why don't Public Mobile have a plan with 4 GB or 5 GB.All plans are 1 GB or 20 GB's or more

Budy75 by Great Neighbour / Super Voisin
  • 145 Views
  • 3 replies
  • 0 Bravos

Resolved! Voice Mail while in the US without an add-on

Hi all,Both my wife and I are PM customers. Both of us crossed the border for a short stint and did not purchase an Add-on, thinking that all calls would go to voice mail while we were gone. A few people told us that they tried to call to leave messa...

navilluspm by Good Citizen / Bon Citoyen
  • 262 Views
  • 6 replies
  • 0 Bravos

Points System

This new point is confusing.I’m not receiving as much points as I should. I’ve been with PublicMobile for 4 years now (2019). I referred 3 people who are still active. I have autopay which should give $2 off/month. With the old reward I know I would ...

Siant by Great Neighbour / Super Voisin
  • 294 Views
  • 9 replies
  • 0 Bravos

Phone Hacked

Yesterday a message popped up on my iPhone indicating that a device had been added to my iCloud account and if that I did not add the device, I should delete it.I found that it was another iPhone which did not belong to me, so I deleted it.Then a mes...

CarlLee by Great Neighbour / Super Voisin
  • 214 Views
  • 5 replies
  • 0 Bravos

UK calls.and texts

I'm going to England & Scotland and plan to get a prepaid SIM card while there. Will I be able to use calling or texting with my phone number?

mrigney1 by Great Neighbour / Super Voisin
  • 164 Views
  • 5 replies
  • 0 Bravos

Porting in number from Virgin

Hi, I signed up with Pubic Mobile 2 weeks ago and I transferred the number I previously had with Virgin.  Can you confirm that the number has been successfully ported over to Public Mobile?My problem is I can call out but people cannot call or text m...

Jeremy8 by Great Neighbour / Super Voisin
  • 159 Views
  • 3 replies
  • 0 Bravos
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