Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can I transfer from SIM card to E-sim?

Hi I am a new customer and paid for my new service and Sim card 2 days ago. I just saw that my phone can use a E-sim. Is it possible to get the E-sim still since it was free?And of course I paid for my new service and with the Canada Post strike+The ...

Resolved! Does the US Roaming - 3 GB Data (15-day) include text and/or calling?

I am unable to discern whether the US Roaming plans include the ability to text/MMS or call in the US based on the plan's description. Please advise

Resolved! Call Features on the new $35 plan

Hello, Just wondering if the standard call Features are there on the new $35 can-us-mex plan? As I do not see it written in the plan description.By Call Features I mean call display, voicemail, call forwarding, call waiting and conference call.I see ...

Resolved! International calling

When is PM going to extend the countries for calling. Very annoying if you can't call and I have so many international minutes available but my country is not on the list

Resolved! Receiving calls from Bulgaria

I have an international plan however Bulgaria is not part of that plan nor is a plan available to purchase. I need to know what will happen if a customer calls me from Bulgaria? Will their call go straight to voicemail and will they be able to leave ...

Resolved! Application Login Error

I am unable to log into my Public Mobile account as I keep receiving a "wrong phone number" error. Additionally, I am not receiving any emails from Public Mobile regarding iMessage. Could you please assist me with resolving these issues?Thank you.

Resolved! e-sim roaming in USA

with an e-sim, does that mean phone calls, texts and sending photos are all free of any cost?

Boxing Day Sales 2024

I am seeing on facebook some deals for PM, but when I log in to my account, they don't show up. Can someone tell me how I can see the boxing day 2024 deals, specifically the $29 US and Can 10g data and calling?

Resolved! problem transfering the number from Virgin Plus to Public mobile

I am having issue right now transferring my number from Virgin Plus to Public Mobile. somehow Telus send me a message ask me to resubmit the request. but I don't know how. right now I have 2 sim that have the same number. my Virgin mobile stil...

My cell phone can't receive a text message when I am out of Canada.

My cell phone can't receive a text message when I am out of Canada.According my plan, my cell phone can receive a message when I am out of Canada.I want to know the reason.Thanks

Can I get a refund of my subscription after unsucessfully active my account in public mobile?

I cannot active my account in Public mobile. Can I get the refund of my subscription?

Resolved! Change of address?

New account. Apparently I can't change my address to ship my SIM card to another address?

Invalid SIM

Hi Alan, can you help with invalid sim card, I have a voucher I want to use.

Icon

What is the icon on the top right that is rectangular in shape and has 8 dots in it.

Callers receive 1B1 notifications

Plan change

I recently changed my plan to the 50 Gb us,can, Mexico on my last billing date but the plan did not change. I changed plan again to take effect on next billing date. Is this normal that it didn't update as its still showing old plan, or does it take ...

Resolved! Request to Restore Long-Distance Minutes to My Package

Dear Public Mobile Support Team,I recently moved to Public Mobile as a first-time new user due to its attractive offers and services. I am currently subscribed to the $23+tax package with eSim. At the time of purchase, this package included "100 mont...

Resolved! Cannot select plan that i want when subscribing

Hi,I want to subscribe for the 50gb 5g plan for 35$. Currently in the subscription/activation process the 10gb plan is selected and i cannot change it to the one i want. Spoke with the live chat support and they directed me here. I already bought a s...

Support

I have created a ticket, received a connection to Hassell, Customer Support Agent and after responding to him yesterday, still waiting on him to connect. Is this normal customer service for Public Mobile?

Resolved! 4 Questions before I decide if I wish to register for a plan

Hi, I'm new to Public Mobile and before I decide if I wish to register for a plan, specifically your current $29 plan promotion, as follows: "Boxing week deals are here, Subscribe to a 5G 10GB Canada-US-Mexico plan with 250 long distance minutes for ...

Moving my eSIM from a device with broken display

Hello, the support here is totally useless. My one thread was divided into 3 separate useless conversations. They only reply to reply, not to help, and they still proceed charging my card while we speak. Can anybody guide me through moving my eSIM to...

Being charged for account that I'm not using. Need refund.

Broken phone

My screen broke. Without being able to access my phone, I can't access my email. I just bought a new phone and am trying to transfer my SIM or buy a new one but am having an awfully hard time. Can someone please help me.Thanks

Resolved! Why does leaving prev carrier's SIM in phone cause problems?

Hi. Switched from Fido last month. Left SIM in phone, using eSIM for Public. Received porting texts within the timeframe, just paid for the new plan, etc. Data works, can receive calls, can't call out. Reset network settings, still can't. Had to remo...

Refund?

Tried to set up a sim and port over my number from Telus, paid for both the month and sim, can’t get the app to load anything to even log in with my iPhone 15.wasted hours and just want my money back since I can’t access services and now returned the...

Can't Open Entry Gate Again

Greetings againI recently had this problem, and it was fixed for a while but it's back again.When someone wants access to my townhome, they go to a call box and press my entry code. This rings my phone, and I press a number on the keypad to open the ...

account number

Cant access my account. cant log into my account locked out all dayHow do I get my account number

Resolved! Plans are listed as $X / month but billing occurs every 30 days

I know years ago Public Mobile had 30 day plans and billed every 30 days - made sense. I signed up February 24, 2024 for a $34 / month yet I get billed every 30 days. What's up with that?

The issue about transfer number

I received the SIM card this afternoon and want to transfer my current number to the new Public Mobile SIM card. But, when I tried the transfer process, I can't find my Old Service Provider: China Telecom-CTExcel on the dropdown list with the app. It...

Boxing Week $35 CA/US/Mex plan not available to all existing customers?

Hello,I saw a boxing week deal for a 50 GB CA/US/Mex plan w/ 500 monthly LD mins to China, Hong Kong, India, Pakistan, Philippines, Taiwan, and the UK for $35. I was able to switch and tell some others about it who switched successfully... however th...

Community

Forum Posts