Lost my phone.

[Phonefix]

I have lost my phone and can't remember my password. I no longer have access to the email that I registered with. What do I do now?

[Chalupa_Batman]

Hello @Phonefix 

Please create a ticket. Good luck to you. 

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 

[Rastin]

You will need to open a ticket and explain your problem and you will have to convince them that the account belongs to you. I'm guessing they will ask your name. Number payment method at the very least.