@BKNS27
Unfortunately, my Telus SIM stopped working after about 10 minutes (showing SOS). My phone never showed Public Mobile on the top, as it had been stuck at 'step 6' downloading the eSIM. I also never received an email with a QR code or anything to download the eSIM outside of the app.
After another 20 minutes of trying, logging in became gated with a OTP being sent to my cell phone number - which was disconnected from Telus, and not completed with PM. This left me unable to access the account (can access these community forms without the SMS OTP, but not the self-serve app). When I attempted to contact a CS_Agent to investigate the issue, the AI chat bot gave me the run around until finally prompting me to log in in order to submit a ticket -- which I couldn't do because I couldn't get past the SMS OTP.
I stopped in at a Telus store after work to see if a physical SIM would work, but no dice as the port was already in limbo being transferred to the eSIM. They did what they could using my IMEI code, but without having access to my Public Mobile account or even account number, it appeared to be the end of the road for my old number. I decided to create a new plan with Kudoo with a new number. This is really disappointing as my old number has been mine for nearly 2 decades and is connected to endless accounts and people. So Public Mobile has now stolen my $40 during activation, and my phone number haha. Awful experience all around.
