Community

Forgot Email

I don't which email I used for my public mobile account. Need to reset it. 

Re: problems making/receiving calls in Toronto Apr 10 2025?

FYI: I live in Niagara Peninsula, Moto G7 Play, Ver. 10, LTE network. To date I haven't experienced any issues making/receiving calls in my area. Nor have I received any email saying there could be service issues. Maybe you have a 3G, 4G, LTE setting...

Reward Add-on Swap

Hello,I ran out of data a few days ago and decided to redeem some of my reward points for the Reward 1GB data Add-on. Unfortunately, it looks like what I got was the Reward 1GB US Data (15d), and it looks like I cannot use it because I am in Canada. ...

Data add on

I ran out of data on my subscription, I have already bought a data add on and also used that data up. I’m trying to add more data again and it only gives me options for Canada wide mins or US roaming data. What am I doing wrong?!

Trying to Port out

For some reason I am not getting the SMS from Public Mobile when I try to Port my phone out.Is there an easier way to request another sms?

Activation

Old number set up ok I changed the number to my old number and now the eSIM won’t work at all!I’ve tried and tried to actually talk to someone in customer service and I’m just fighting with a chat box and frustration! What on earth is going on and ho...

locked out of account

i need to change my sim card im locked out of account and cannot reset password I will need the number transferred to a new sim without access to my login. i need a real person to help. not just a bot

Refund - failed activation

Hello. I subscribed to a plan with an eSIM and was not able to successfully activate / port. I’d like to request a refund since I decided to port to another carrier instead. How do I request this? Thanks.

Can’t change my subscription

Now subscribed to 34 for 50 gb 5g I can see another subscription plan for 34 for 60gb so I tried to change but it’s showing error that        “ change failed try again or use different payment method.”

Cannot make calls

From the Niagara falls area, unable to make calls. Data is fine. Just calls will not connect through. And yes my account is paid in full. Tried Telus outage map and don't see any issues. Tried restarting my phone 3 or 4 times and no help. Anyone else...

Two phone numbers seem to swapped

So, I opened public mobile for both my sons.  Each of them is tied to one of my email account, Email A for my older son and Email B for my younger son.When I tried to recover the email with my young one's phone number, the recovery email was sent to ...

Re: Can’t call out

Im having the same issue.  I can receive calls but i can not call out.  Im thinking its an issue at Public Mobile.  Im not getting any answers on the issue though either.

physical SIM not received even after 13 days.what to do?

Cannot send texts

Recently ported my number from Rogers to Public with an e sim and I guess I messed up the porting options when using Primary and Cellular Data for my options because now I cannot send text messages to Androids. Help please I’ve been having so many is...

Trying to change my subscription

I am currently subscribed to the $26 20GB plan but want to drop it back to the cheaper 1GB plan but it doesn’t come up as an option in my self-serve

App login

Hello....I cannot log into the app to purchase a sim. I have tried uninstall, clear cache...desktop site. Nothing is working 

Service not working

I have my regular monthly billing for my credit card and it shows that payment has been made but I cannot receive any calls since 17 march and not even connect to voicemails. Because of this, I was not able to make important calls and missed the medi...

Customer service

I'm trying to switch to a cheaper plan and the regular options won't let me. Customer service representatives say it isn't an option but we all know it's a click of a button.  Any ideas on how to help?

changed subscription and it didn't work

I change the my subscription on the app, chose to have it done immediately, and was charged for the new subscription did not change.Had a $23 6 G Canada plan, changed it to the $29 10 G us/can/mex plan. Got charged $29 +GST on my credit cardPlan is s...

Mobile data doesn't activate on Android phone

Moved my SIM card to my new android Ulefone Armor 24. Mobile data works on my old android Bison 2 Pro but doesn't activate on my new phone? 

Subscription not avtivated

I filled out all the forms for the transfer and then it says this. What do I do in this situation?

Changing Plans

I currently have an old plan which cost $25/Mt and I want to change it to a cheaper plan of $19/Mt with the same features but this plan is only available for new subscribers. What can I do?

cancel service

how to cancel service and get my payment back since I haven't started the activation process since I received the SIM card very late.

Plan Change

Hello!My current $29 plan ends in a few days (subscription is off). I see I have an option to change the subscription to different plans. I am choosing $27 plan but the circles spinning forever...  Any idea how to change it or how to contact the serv...

Issue of transfering my number

My current phone is having issues with my current provider. Specifically, my phone cannot make calls, send SMS, or use data, which is why I want to switch to Public Mobile. As I mentioned, I am currently unable to respond a verification message while...

HST

My invoice indicates I was chasrged 14% HST in March but I was charged 15% on my visa. How does this get fixed? edited by computergeek541:  changed the category label (unrelated to the phones and hardware category)

Old ph number

i did not have an alternative number for PM to contact me yesterday when I switchex over service to P.M.  In less than 2 hrs I had 3 calls from Collection Agencies! I need my old phone number back immediately!