Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My credit card expires the end of the month and I need to update my payment information. However, tried more than once using the "manage "manage subscription" and then "manage payment method". The website message coming up is that it cannot be done...
when i called today its telling me you have used all minutes. but i have unlimited talk time plan. i need customer
Hello,I am wondering if the $34 plan includes calls from the US to the US and from US to Canada. It says the below but too much ambiguity is included. Unlimited Canada and US wide minutes and messaging plus unlimited international text and picture m...
I want to purchase the 300 international bundle add on, to make a call to the UAE. However I cannot see UAE in the list of countries, does this mean that I cannot make the call?
On June 24 2024 I ordered a new SIM card on line, and to date I have not received it. Tried to contact customer support and I can't get any reply.
Hi,1) Tried to activate yesterday including a transfer of my number from other provider2) Activation failed3) Tried to contact customer support / no agents available (multiple attempts)4) Tried to raise a ticketIs this the norm for public mobile supp...
While trying to subscribe, I somehow selected esim, but my phone is not esim compatible. Public Mobile tells me to contact them but I can never get through. There is no option I can see to step back in the process to change this, Is there any other ...
My spouse moved to public mobile and needs to change his method of payment but he can’t get logged back into acct as pin sent to a previous phone number not in service what does he do to get back into account
I currently use a Public Mobile eSIM on my iPhone 14. Can I add a second Public Mobile eSIM to my iPhone 14 so that I have two different accounts and phone numbers?
I need to change my method of payment ASAP how can I do this
After pretty terrible customer service I am pretty convinced that I am going to switch providers. I asked a legit question last week that was monitored and although Customer Service provided a response, I am now struggling with the agent to escalate...
I just received a text message from public mobile saying they are having trouble porting in my number from Fonus. Fonus is a VoIP service. Does anybody else have trouble porting from Fonus
In April I subscribed to a new plan starting Ma 1., i am supposed to pay every 90 days. But I just checked my estimated upcoming amount for July 30, its is wrong, it’s showing my old plan amount. Is the plan going to update automatically? Or it’s j...
Hi all, I would like to switch my current $15 subscription that includes 250mb of data (that I never use) and only 100mins of talk time to the new plan that’s available that has no data but unlimited talk time canada-wide. When I go to change subscri...
I'm unable to log into my active public mobile account I'm locked out of my email to get the two step code and I can't get a text because I'm trying to set my new phone up and I have a esim.. please help I can't activate my phone without logging in
Public mobile has given customer a kind of loyalty bonus that couldn’t be used because I can’t use up my data, if downgrade the plan they shall take away the bonus without giving any consent to the user, is it a kind of cheating game by piblic mobile...
So i got a esim for my phone, an now it killed my sim says unprovisioned, , yet was told by the bot exactly how to share connect with tablet. This is the worst support system i have ever seen. now i wait for someone here to figure out, i need a agent...
Hi, I purchased a plan back in March. I have not been able to activate it since I could not get the eSIM to work. Because of this I can’t even use your app. Could you please help me switch to this plan instead? I attached a screenshot. By refunding /...
Submitted ticket. Can you please help as I got sms that my number failed to port in. It has passed 2 hours already.
I placed my order today for a physical SIM card, and it said shipping would take two business days. Now, after the order is processed, the expected delivery has changed from two business days to July 15, which is over seven business days. Why were so...
So new PM client and haven't had service for one week since activation of subscription. Please someone help me customer service can't obviously. Activated my sim and everything on their end is showing active and on my end it is not coming up as act...
I received a suspicious call from Rogers today, telling me that I was sending phishing messages and that the number was marked as high-risk. However, the phone number was not applied for by myself and is different from the one I'm using. I'd like to ...
I want cancel the plan because before 2 month I transferred the number from Fido to public mobile, but I don’t know why it’s failed and I got a new phone number, so I just be charged by Fido and public mobile In these two months，so sad so I want canc...
When the offer included a free sim. What do I do in this situation?
I'm not able to download the Install App on this new basic(call and text) flip phone.. I tried on my laptop but it defaults to my husband's Samsung phone (the Public Mobile App). He has not Activated his smartphone yet.
My friend travelled outside of Canada and so he closed his Public Mobile number. He wants to know if he can still hold on to his original phone number when he gets back to Canada and reactive his phone services with Public Mobile.
I bought a SIM card mid June and it still hasn’t come yet. I also didn’t get a tracking email for the SIM. Anyone else?
Hi all, Before the points system, every month I received a $4 credit; $2 for auto pay, and $2 for being a loyal member for the duration that I have been. This should equate to 4 points a month. I noticed for July, I only received 2.6 pts. Is this an ...
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