Payment taken but subscription update not processing

[Mapl3]

Hi, I'm trying to change my subscription.  It takes the payment from my credit card, updates my 'available funds' with the new subscription cost yet when I try to check out the new subscription by selecting 'use available funds' I get the message: 'Sorry, we're not able to take your payment at this time, please try again later'

[Mapl3]

I shut down my residential internet and am moving to 100% mobile.  Or so I thought!

[hTideGnow]

hi @Mapl3 

what you meant by shutdown?

[Mapl3]

Hi @hTideGnow , thanks for letting me know.  I shut down my regular internet provider yesterday assuming it would be an easy switch. Nightmare!

[hTideGnow · Accepted solution]

hi @Mapl3 

yes, there has been many reported problem with plan change in the last little while.  I talked to couple of them and they need PM to help to successfully make the plan change.   

[Mapl3]

Thanks, both.  My renewal date is May 15th but I've selected 'change now' to start the new subscription today.  The money has been taken from my credit card and is in available funds but when I check out the cart with the new subscription I get the error and I've tried three different devices.  I've raised a ticket with support.  

[Phil_Adelphus]

@Mapl3  When is your renewal date, could you be trying to change subscription on the actual renewal day?

[Handy1]

@Mapl3  Maybe try again but first clear web browser cacahe and cookies or uninstall the app and reinstall it allowing location services on with in the app itself . If you keep having issues can also send support message to investigate