Add ons

[LenaBradsen]

I added on 1 gb of data yesterday. It didn't seem to work, so I changed my plan so that I have data. 

I would like to be reimbursed for the add on.

[hTideGnow]

hi @LenaBradsen we are just customers here

  You need to submit a ticket with PM for a formal request 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hairbag1]

@LenaBradsen 

you can click on the orange bubble on lower right side of page to start process of Customer Support.