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[Rushi]

My wife and I would like to change our plans starting May 01, 2025 to $27 per month Canada-wide with 20 Gb data. My brother-in-law just changed to this plan online but I do not see this plan under my account. Please assist with this request.

[BKNS27]

@Rushi 

If you and your wife are downgrading your plan. PM made it more difficult to downgrade plans. You can only change to plans in your account.

[umnikke8]

You can always ask support and see if it's possible to change. Under 'Get Help' chat or file a service ticket.

[hTideGnow]

sorry @Rushi , you can only change plan to what available on your My Account, Change Subscription page.   If the plan is not there, then you cannot change to it.